Safeguarding Your Print Environment: The Imperative of Secure Managed Print Services

In an era where digital threats loom large and data breaches seem almost commonplace, the sanctity of information within IT and printing infrastructures has never been more critical. The landscape painted by Quocirca’s Global Print Security Landscape 2023 report serves as a stark reminder of the persistent challenges threatening the security of organizations worldwide. According to the report, print-related data breaches are alarmingly widespread, with a staggering 61% of respondents reporting at least one data loss incident in the past year alone. This figure climbs even higher to 67% within medium-sized businesses, underscoring the urgent need for robust security measures within the realm of managed print services (MPS).

The repercussions of a security breach extend far beyond mere financial implications. While the costs incurred for investigation, legal counsel, and regulatory fines are significant, the tarnishing of an organization’s reputation can be irreparable. In an increasingly competitive market, the loss or exposure of private user data can spell disaster for any MPS provider or dealer, regardless of whether the breach stemmed from human error or malicious cyber activity.

To navigate these treacherous waters, both public entities and private enterprises are meticulously scrutinizing the security posture of SaaS platforms and cloud applications. No longer content with merely assessing the expected return on investment, businesses are now prioritizing the security credentials of MPS software as a critical factor in their decision-making process.

The modern MPS landscape demands a comprehensive and holistic approach to security. SaaS providers must go beyond mere compliance checkboxes and instead implement routine penetration testing, vulnerability assessments, and continuous security monitoring and mitigation procedures. Demonstrating adherence to widely recognized security standards is paramount, with the utilization of robust tools and procedures essential for safeguarding against potential threats.

In this regard, the importance of an Information Security Management System (ISMS) cannot be overstated. By systematically assessing and mitigating cybersecurity risks, ISMS not only bolsters an organization’s security posture but also facilitates a culture of continuous improvement.

For dealers and MPS providers, these stringent security measures are no longer optional but imperative. As customer demand for validated security postures and compliance profiles continues to rise, businesses must prioritize the adoption of secure SaaS platforms to instill confidence in their clients.

Some things to look for in a platform include adherence to ISO/IEC 27001, which ensures the systematic management of information security risks, guaranteeing maximum confidentiality, integrity, and availability of data. Look for a SOC 2 Type 2 Report that verifies the effectiveness of security controls over an extended period, and a CSA Star Level 2 Attestation for compliance with the Cloud Control Matrix (CCM), a cybersecurity control framework for cloud computing.

By embracing a proactive approach to security and prioritizing the adoption of secure MPS solutions, businesses can safeguard their most valuable asset: their data.

Nicola De Blasi is CEO of MPS Monitor