EXTON, PA, February 9, 2023 – Ricoh today announced its latest production workflow technology, introducing the most comprehensive Software as a Service (SaaS) solution that empowers printers to automate their job production processes from a centralized operational control point. Set to unveil globally at Hunkeler Innovationdays 2023, February 27 to March 2 at the Messe Lucerne Exhibition Center in Lucerne, Switzerland, RICOH TotalFlow™ Producer funnels print jobs from multiple submission sources into a consolidated cloud-native location. This enables printers to view and edit jobs effortlessly in a cost-effective and error-reducing solution that seamlessly integrates into customers’ existing environments, regardless of vendor.
RICOH TotalFlow Producer automates the submission and consolidation of jobs coming from multiple sources, such as e-mail, web-to-print, and file transfer services. The automatic preflight function helps to identify file issues, including missing fonts, inaccurate page size, poor image resolution, incorrect color and more. This helps in-house and commercial print service providers (PSPs) to eliminate errors, reduce costly reruns, save valuable time, and improve customer service levels. The app also improves the overall customer experience by providing a personalized job uploading portal where job status can be viewed. A simple bi-directional communication method within the portal will eliminate the need for time-consuming post-order follow-up interactions.
“Production printers must manage an increasing variety of short-run jobs with tighter-than-ever turnaround times to win business and maintain profitability. To help them meet these needs, we have continued to innovate in our cloud-based infrastructure, which launched for production workflow solutions in 2018 on the Amazon Web Services platform,” said Chris Reid, Vice President, Global Software and Services, Ricoh. “By hosting in the RICOH TotalFlow™ Cloud, we can meet our customers’ growing needs to improve data security, efficiency, scalability, and affordability without requiring expensive IT infrastructure or expertise.”
RICOH TotalFlow Producer will be available to license through monthly subscriptions and will offer free trials beginning summer 2023.
Along with TotalFlow Producer, Ricoh will be showcasing two of its market leading vendor neutral solutions that empower printers to unleash the full potential of their business. Ricoh Supervisor™, Ricoh’s first SaaS production workflow application, collects operational data and visualizes it into web-based dashboards to optimize device utilization and operation throughput. Supporting continuous feed and sheetfed production printers, Ricoh ProcessDirector™ is designed to automate data-driven workflows. The PRINTING United Alliance 2022 Pinnacle Product Award-winning integration between Ricoh ProcessDirector and Ricoh Supervisor also delivers advanced visibility down to the document level, including insight into production volume. Additionally, Ricoh will demonstrate for the first time worldwide the newest integration between Ricoh Supervisor and Hunkeler pre- and post-equipment, which collects device statistics and then illustrates the data to help identify ways to drive efficiency.
In addition to its activities on the exhibition floor, Ricoh will discuss innovation in workflow automation in the digital printing environment at the DOXNET on-site conference, which will be held on February 28 as part of Hunkeler Innovationdays.
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