Novitex Helps Healthcare Organizations Conquer Communications Management

STAMFORD, Conn., November 11 – Novitex, the leading provider of cloud-based solutions in the document outsourcing industry, today announced the next generation of Healthcare Connect, a communications management solution that combines the company’s proprietary technology with Six Sigma methodology and industry expertise to automate the personalization, production and distribution of a range of physical and electronic documents.

In the era of intelligent automation, many healthcare organizations still rely on manual, error-prone workflows for developing, auditing and sending subscriber and patient communications, such as Open Enrollment kits, Annual Notice of Changes and Employer Group Waiver Plans. According to Novitex, healthcare organizations use, on average, six separate systems to manage their communications.

“Using Connect allows insurance providers, pharmaceutical companies and hospitals to seamlessly create personalized, positive experiences for their subscribers, members or consumers,” said Joanna Robinson, Vice President of Healthcare at Novitex. “Having those one-on-one conversations, especially during Open Enrollment, is critical for driving business growth.”

Another top priority for healthcare organizations is complying with regulations, such as HIPAA, the HITECH Act and CMS deadlines. The healthcare industry is under constant pressure to keep personal information secure and to be aligned with evolving regulations. Built with compliance at its core, Connect offers a complete audit trail, detailing who made changes and when, through its secure portal. 

“While HIPAA and CMS violations can carry hefty fines, the potential damage a violation can have on a healthcare organization’s reputation is far greater,” said Irina Novoselsky, President of Novitex. “When we embarked on developing the next generation of Healthcare Connect, we learned that many organizations relied on error-prone, manual workflows that slowed down production and provided minimal visibility. When audited, they struggled to provide adequate responses and documentation. Connect solves these very challenges.”   

About Novitex

Novitex is a managed services provider in the document outsourcing industry. Through our end-to-end framework, we work with clients to get the right information to the right person — securely — and in a timely manner. Approximately 500 Fortune 500 companies, government entities and AmLaw 200 firms turn to Novitex to develop custom solutions that work towards improving their information-intensive workflows. From over a dozen mail service offerings to managed print services and back office support, we are dedicated to our clients’ success. To learn more about Novitex’s solutions, please visit,

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