MPSA Publishes Best Practices White Paper for Break/Fix Service

Feb 13, 2017 — The Managed Print Services Association (MPSA) is pleased to announce that a new white paper, MPS Provider Best Practices: Break/Fix Service, is now available in the Members content area of the MPSA website. Through collaboration with the numerous subject matter experts participating in the MPSA Standards and Best Practices Committee and those outside the organization, the MPSA has compiled a set of best practices.

“Providing break/fix service is an important profit driver for an MPS provider but is also a risk factor in that break/fix service is an area that exposes your customer to the greatest potential for dissatisfaction,” notes Paul Pedersen, Business Unit Manager at Datacentrix and Chairperson of the MPSA Standards and Best Practices Committee. The recently-published white paper explores seven best practice areas of Break/Fix Service to help promote overall profitability while enhancing value for customers.

A webinar available to MPSA members and non-MPSA members has been scheduled for March 8 at noon Eastern. Register now and join Pedersen for a discussion about these high-level focus areas and learn how these guidelines can help an MPS practitioner’s leadership and operational management teams choose the best business model for designing, managing, and improving its break/fix service delivery.

For questions about the webinar, contact

About the Managed Print Services Association

The Managed Print Services Association (MPSA) is an independent, not-for-profit organization that serves the MPS industry. Its focus is on the development of standards, education, and industry guidelines that unite the different segments of the industry and bring value to all those participating. For more information about benefits and memberships, visit

Are you an existing MPSA member interested in getting more involved with the MPSA? You can find out more about all the committees and the MPSA here or contact us at

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