ORLANDO, Fla. – (November 9, 2023) – ConnectWise, the world’s leading software company dedicated to the success of IT solution providers (TSPs), today at IT Nation Connect showcased the evolution and future of its Asio Platform during CEO Jason Magee’s keynote. The latest innovations are highlighted by ConnectWise’s Robotic Process Automation (RPA), a service that leverages hyper-automation to simplify the creation, deployment, and management of software robots that mimic human actions when interacting with digital systems and software. ConnectWise RPA, now available in the Asio Platform, aims to help TSPs overcome client challenges while simultaneously reducing labor costs.
Evolution and Future of the Asio Platform
For the past five years, ConnectWise has been on a mission to deliver more innovation to TSPs faster. The ConnectWise Asio Platform has evolved as the only adaptable platform that provides access to best-in-class innovation and can grow alongside TSPs. The unified platform experience provides a single user interface, powerful process automation, and easy end user access management all in a single pane of glass so users can do more with less. This makes it easier for IT teams to drive important decisions, increase efficiency, and utilize new functionality, including RPA services.
“ConnectWise has made substantial investments in its business portfolios, particularly in how Asio has elevated the foundation to drive innovation and product integration at an accelerated pace,” said Magee. “The enhancements enable our solutions to seamlessly work together, empowering us to achieve our ambitious goals and provide top-notch, cloud-based, fully integrated, dependable, and secure solutions. With these comprehensive tools and the Asio platform at our partners’ fingertips, TSPs are fully equipped to thrive in an ever-evolving world driven by intelligence.”
ConnectWise RPA Service
When addressing client concerns, ConnectWise partners have access to ConnectWise internal teams, such as the Network Operations Center (NOC), Service Operations Center (SOC), and Help Desk, which provide additional client support and augment staffing. However, labor costs are increasingly disproportionate to other costs, which hinders business profitability. Leveraging ConnectWise services and employing RPA, instead of building out internal teams, has emerged as a cutting-edge industry solution to curb these labor costs.
“As organizations are tasked with doing more with less in today’s economic environment, bringing RPA to our Asio platform is a logical step in providing greater operational and cost efficiency to our partners and end-users,” said Magee. “We’ve been listening to the needs of our partners and are excited to deliver this groundbreaking technology. Partners no longer need to buy standalone RPA products when using ConnectWise. It is built into our foundational technology so that partners can truly maximize our services at a fraction of the cost.”
With built-in AI and machine learning (ML), including Help Desk chat powered by OpenAI, ConnectWise RPA introduces significant efficiency into the technician workflow. This significantly reduces manual effort, presenting an opportunity not just for cost savings but also revenue generation if sold standalone or bundled with expert services.
With Asio, now including RPA services and other enhancements, TSPs can provide exceptional customer service by delivering faster optimized response times and offering a personalized user experience that fuels loyalty and retention for partners. All ConnectWise products integrate seamlessly with Asio, and the platform is the foundation for hundreds of innovations being announced at IT Nation Connect.
“I’m an Asio evangelist, and I can’t say enough great things about it,” said Rod Bledsoe, Vice President at ACNS. “With the platform powering my day-to-day operations, our productivity has significantly increased. It offers automatic patching for our 1000+ endpoints and cultivates significant trust with customers.”
The IT channel ecosystem will have the opportunity to see and try the newly enhanced Asio platform at IT Nation Connect.
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