Kansas City, MO — The Business Technology Association (BTA) and Ken Edmonds have announced the association’s new, video-based educational offering, BTA Service Troubleshooting Training. Taught by veteran service manager Edmonds, this self-paced course covers all aspects of troubleshooting, starting with what troubleshooting is and the processes that are involved.
Edmonds has created a mantra for technicians: “What is the problem? What can cause the problem? And how I can I test it?” This mantra helps a technician be more thorough in the methods he (or she) uses, rather than just throwing parts at a machine until he solves the problem. Too many times, technicians mistake a symptom for a problem and try to solve the symptom.
In this course, Edmonds will help the technician see how to collect all the symptoms and use that information to narrow his focus until he sees what the actual problem is. The next step is to identify all of the factors that can cause the problem. Finally, the last step is using identifying tests that can help determine which of the possible causes is, in fact, the cause of the issue.
BTA Service Troubleshooting Training consists of six video modules, two assessments, quizzes, written material and checklists for use in the field. The videos are primarily PowerPoint presentations, but include stories from Edmonds’ time in the industry that illustrate specific aspects of the area under discussion. There are specific modules that deal with troubleshooting the process section, paper-feed issues and error codes.
For nearly 16 years, Edmonds served at Sharp Electronics Corp. and then at Konica Minolta Business Solutions as a problem solver for both technical and service management issues. In early 2018, he retired from Konica Minolta as a district service manager. Before that, Edmonds had an extensive background in the imaging business, having owned a successful dealership and serving as a service manager for multiple dealerships. In total, he has more than 40 years of experience in the technical and computer fields. Edmonds is currently consulting with dealers on strategies to improve profitability. He also writes for ENX Magazine, Office Technology magazine and blogs for the Imaging Channel. He also publishes a blog for his own website, kedmonds.biz.
BTA member pricing for BTA Service Troubleshooting Training is $200 for one to 10 technicians, with prices increasing for additional attendees. Non-member pricing adds an additional $430 and includes a one-year BTA dealer membership. The cost of the course provides one year of access to the modules. Visit www.bta.org/STT for additional pricing information.
For more information or to register, visit www.bta.org/STT or call (800) 843-5059.
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