From Chatbots to AI Agents: How 2024’s Lessons Are Shaping a Smarter 2025
The year 2024 was full of surprises and experiments, and now we’re taking a look back at what happened while
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Author: West McDonald
Transforming Workflows From Mundane to Marvelous: The Best AI Use Cases to Date
My mission this year has been helping leadership teams and their companies with AI readiness assessments spanning all departments —
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Sales Best Practices in the Age of AI
A Guide for Progressive Technology Solutions Providers When I first delved into the world of office equipment sales over 20
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The Fork in the Road: To Thrive or Disappear is the Office Equipment Channel’s Choice
When I first came into the channel back in the early 2000s, it was entirely by accident and at a
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Artificial Intelligence Will Forever Change the Channels You Serve. Just Maybe Not Yet.
There’s no shortage of articles written that espouse how artificial intelligence (AI) is coming to the rescue of the [fill
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The Dangers of the Innovation Desert in the Office Equipment World
I’m going to start by saying that the office equipment channel has an innovation problem. We’re in a rut, we’re
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Of Zombies and Butterflies: The Need for Channel Diversification
Anybody who watches “The Walking Dead” understands that transformations aren’t always fun, nor do they always result in something better
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Getting Cost Information for Your Assessment When the Customer Says ‘No’
I’ve trained a lot of sales reps over the years in the art and science of conducting assessments. One of
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