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Author: Ken Bechard

Ken Bechard
Channel Voice 

Moving Toward End-to-End CCM Solutions: Creating a Seamless Customer Experience with Communications is More Crucial Than Ever

July 7, 2017October 30, 2018 Ken Bechard CCM, Channel Voice, Ken Bechard, Novitex

by Ken Bechard For a long time, when considering customer communications, the enterprise was calling the shots. But whether it

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Ken Bechard
Channel Voice 

The Path to Quality

August 22, 2016October 17, 2018 Ken Bechard Channel Voice, The People of MPS

by Ken Bechard Quality document processing is not as simple as pushing the print or scan button or fixating on

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