A Millennial Viewpoint: Why Your Paper Process is Driving Away Talent

NoahMithrushby Noah Mithrush | 3/15/16

I’m going to be blunt and straightforward, because I only have another 600 words or so to show you why your slow paper processes are driving away millennial talent. I have never used a fax machine. Call me new-fashioned. I think those machines are extinct now, right? They should be. What about that whole process of signing a document, where you send it to me as a PDF, I print it, sign it, scan it, email it to myself, then forward it back to you. I did that once (HA!).

Millennials grew up in the digital era, where technology skills are ingrained in our DNA and there really is “an app for that.” We were born with the natural ability to search and retrieve information ”on the line”. <- I recommend you watch this.

Now, take a look at the companies that are successfully attracting top millennial talent, like Goldman Sachs, which has changed its whole process of even finding millennial talent, and it’s a bank, of all businesses! What does it use? Technology.

To millennials, technology is a major deal breaker (don’t believe me? Take a look at this post in the Huff Post). But, what am I referring to by “technology”? Because that can be a broad statement. I’m talking about business process technology, automation, the technology that drives a company’s efficiencies.

Faxing a document? I’d probably just end up taking a picture with my phone and sending it to you. Finding a file in the backroom for 10 minutes? I bet I could find it faster by searching for a shadow file you sent me in my emails.

Long rant, short. If you want to grow your company and attract new talent, that next gen, fresh talent, you need to get rid of inefficiencies. There’s a gap in understanding why I would have a need to print copies of a document that will only sit in a filing cabinet for seven years when it could be found in a safe, responsive, SaaS platform in three clicks. Not to mention, in the back of my mind that file room looks like a big ole’ murder scene (of dead trees that is).

Noah Mithrush is marketing coordinator at Archive Systems.