SCOTTSDALE, AZ — June 11, 2026 — Stramaglio Consulting today announced that Circuitry.ai has joined The Consortium, a think tank of imaging industry leaders dedicated to accelerating innovation and sustainable channel growth.
Circuitry.ai delivers an enterprise-grade Service Decision Intelligence platform that helps manufacturers and their service networks resolve service, parts, and warranty issues faster and more accurately. Built on closed-loop decision models trained on product knowledge, lifecycle transactions, and real-time connected-device data, the platform moves organizations beyond reactive ticket resolution toward proactive, AI-driven service operations, improving technician productivity, maximizing uptime, and lowering the total cost of service.
Circuitry.ai works with OEMs, dealers, and third-party administrators across high value, mission-critical product industries to analyze, augment, and automate the high-value decisions that drive sales and service outcomes. Its Decision Intelligence platform of AI-powered service advisors, parts advisors, Warranty Decision Intelligence, and service agents, capabilities that map directly to the print and imaging channel’s connected fleet of printers, MFDs, and other serviced devices.
For the imaging channel, that means dealers and service organizations can equip technicians and contact center teams with fast, reliable, AI-assisted answers, reduce escalations and repeat truck rolls, and turn service data into a source of recurring revenue and customer loyalty.
As a new member of The Consortium, Circuitry.ai will contribute expertise in Service Decision Intelligence, automation of service operations, and data-driven optimization, supporting the channel’s shift from reactive service models to intelligent, connected ecosystems.
“The imaging channel is at a pivotal moment where operational efficiency and digital experience must go hand in hand. Circuitry.ai brings AI-powered Service Decision Intelligence that empowers end customers, strengthens dealer profitability, and helps manufacturers build smarter service operations,” said Ashok Kartham, Founder and CEO of Circuitry.ai. “We are excited to collaborate within The Consortium to accelerate this transformation.”
The Consortium is assembled by Mike Stramaglio, President and CEO of Stramaglio Consulting, in order to establish an open collaborative platform that enables the Imaging Channel to embrace and lead Digital Transformation (DX).
“Circuitry.ai brings practical, service-focused AI to the imaging channel,” said Mike Stramaglio. “We welcome their Service Decision Intelligence expertise in helping the ecosystem build smarter, more profitable service operations.”