Visual Edge Acquires Mercury and Technocom

North Canton, Ohio – Visual Edge Technology, Inc. has acquired Technocom of North Carolina in a move that expands Visual Edge’s footprint in the Southeast and enhances Technocom’s already well-established passion for delivering best-in-class solutions and support.

The company’s founder and president, Jim Riggins, who took a chance on entrepreneurship when he was just 26 years old, will continue leading the company under the executive guidance of Visual Edge.

“Visual Edge has a very strong technology team, and I am excited about them taking us to the next level, especially in the managed network services side of our business,” says Riggins.

With two sons in the 32-year-old business, Riggins admits that when he first considered the agreement, he was looking to secure his family name.

“There’s a great advantage to partnering with such a large company,” says Riggins. “Better value for our customers, greater job opportunities; that kind of leverage will only enhance the success we have already had.”

Vice president of business development for Visual Edge Technology, Michael Cozzens added,

“Jim has always placed his customers and employees first, and with a business climate that is continually evolving, it just made sense to join the Visual Edge strategy of building a regional and national network of top-notch solutions and support providers.”

This past January, Technocom made two acquisitions of its own, expanding into the Salisbury (Marathon Business Center, Inc.) and Statesville (Document Imaging Solutions) regions of North Carolina, working with former owners Ken Crooms and Bruce Cook respectively. 

Together with Visual Edge, Technocom will look to deliver the same outstanding service and support it has since its inception, while expanding upon its existing managed IT services. 

Riggins plans to be very much involved in the day-to-day operations of Technocom, often with his four-legged, top-performing sales reps, Starsky and Hutch. The two black labs make regular appearances with him on sales calls. The dogs, which Riggins admits he did not want at first, are a constant reminder about the importance of loyalty and are even featured on the sides of the company’s vehicles. 

“They’re extremely loyal. And because they’re so loyal it kind of got into my skin and I thought, ‘Wouldn’t it be great if people were this loyal?’” says Riggins, “That’s why we always try for a win-win-win – customer-employee-company scenario – at Technocom.”

Visual Edge also acquired Mercury Document Imaging. The deal marks the 31st acquisition for Visual Edge.

Like his customers, the president of Mercury Document Imaging Co., Inc., Joel Volk, cares most about the end result. So much so that he has a bird feeder and bird bath outside of his office window to remind him of that daily.

“I don’t care about the feeder, the bath, or the seeds. I just want the birds,” says Volk. “The same goes for our customers. They don’t want machines. They don’t want software. They just want their operations to work effortlessly, and they want to grow without having to add resources.”

Wanting the same prosperity for his company, Volk has joined the likes of other independent dealerships nationwide with the recent sale of Mercury Document Imaging to Visual Edge Technology.

With three locations in Southern California and one in Chicago, Mercury Document Imaging is a total office automation provider of multifunctional equipment, document management software, managed print, and shredding solutions.

Volk says that when he started looking at acquisition companies to partner with, he found Visual Edge to be a community of talented and successful business leaders all working together in the industry that he loves.   

“My goal is for all of us to grow together as we learn new and better ways to make it easy for our clients,” added Volk.

A self-proclaimed family man, Volk got into the business 33 years ago while working as a temp at his father’s typewriter repair company.  Since then, he has never looked back. Volk will continue leading Mercury as president and general manager while receiving advisory support from Visual Edge. The sales and service operations for Mercury’s customers and employees will also remain the same.

“We may not be selling the most sexy items on earth, but it’s the way that we do it that makes buying from us an easy decision for our customers,” says Volk. “By gaining the support of a larger organization, our good work will be augmented with greater resources, including a brain trust of seasoned and talented industry executives who will help forge a bright future for my staff and my clients.”

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