Digital Service Platforms Augment Humans, Enhance Customer and Employee Experience
Jan De Kesel

by Jan De Kesel  In the new value-led service economy, customer experience (CX) is not simply a “nice-to-have” aspiration, but a benchmark of success. Consumers will dump products and suppliers after a bad experience and this intolerance is...

Epson Refreshes the WorkForce A3 Lineup
Amy Weiss

by Amy Weiss  In late May, Epson announced the addition of two new devices to their WorkForce C8000 Series, the WorkForce Pro WF-C8690 multifunction device and the single-function WF-C8190. The pair of A3 devices are powered by Epson’s PrecisionCore inkjet...

Q&A With Leo Bonetti
Patricia Ames

by Patricia Ames   One of the more interesting stories in the industry lately involves the influx of new capital from private equity and venture capital groups. Investments have followed a rainbow of different models, but the impact is undeniable....