Features

Independent editorial coverage on the latest hot topics in the imaging channel.

Speakeasy: ‘I Am Business, First and Foremost’ — Q&A With Mike Feldman

The Imaging Channel

by The Imaging Channel | 07/03/2017

MikeFeldmanby Patricia Ames

We recently had the opportunity to sit down with Mike Feldman, corporate executive vice president and president of North America Operations at Xerox, during the Executive Connection Summit hosted by MWA Intelligence and Technology United. Feldman is a seasoned executive with broad experience within two giants of the channel – HP and currently Xerox. The war for market share is on — join me in the SpeakEasy and learn how the battlefield is taking shape.

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Channel Chat: Securing the Office

by | 05/30/2017

channelchatIn case you hadn’t heard, security is kind of a big thing right now. Securing the office is one thing, but securing all the devices in the office is another. The insecure network can be deadly to business, so we asked some industry experts for their input on some of the top security concerns for today’s office.

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The Wild West of Imaging Device Security

by | 05/30/2017

Samsung TICby Eddie Castillo, Samsung Electronics America

Among the many devices connected to a typical corporate network — computers, cell phones, tablets, theoffice coffee machine — it appears that most folks forget about their printers, scanners, and MFPs when it comes to security. Or at least that’s what the findings from The Ponemon Institute’s study, “The Insecurity of Network-Connected Printers,” would suggest. The study revealed that “56 percent of companies ignore printers in their endpoint security strategy” while 66 percent fail “to establish and enforce printer security policies that are consistently applied across the enterprise.” 

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The Importance of Securing the Office: Three Vulnerabilities That Are Putting Your Customers at Risk

by | 05/30/2017

by Michael Amiri, Continuum

Today’s cybersecurity and threat landscape is evolving rapidly, and small-to-medium sized businesses (SMBs) are increasingly seen as “easy targets” that are ill-equipped to identify and mitigate the growing number and variety of attacks being carried out. 
While some businesses have begun deploying basic infrastructure or endpoint protection solutions, the reality is that today’s hackers are continuously developing new means of gaining entry to systems and networks—including through peripheral devices, social engineering or phishing schemes, viruses and malware, and others. 

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Is Office Equipment Security Finally Getting The Attention It Deserves?

by | 05/30/2017

Canon TICby Dennis Amorosano, Canon U.S.A.

With security breaches and cyberattacks plaguing businesses at an increasing pace, security becomes even more prominent on the corporate agenda. These challenges are compounded by technology advancements, which have a positive impact on productivity yet raise concerns for where, how and by whom information is accessed. It is surprising then that a subtle yet potentially vulnerable area has not historically received as much attention by the majority of organizations – enabling security functions on and around traditional office technology (printers and MFPs in particular).

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An Office at Risk: Securing Your Most Unsuspecting Asset, The Printer

by | 05/30/2017

HP TICby Christoph Schell, HP Inc.

Earlier this year, a printer prank using an unsecured printer circulated around the internet, sparking conversation and laughs — but this is a serious issue impacting offices around the globe. The reality is, in an age where security breaches are becoming an unfortunate and everyday occurrence, organizations are scrambling to ensure they have safeguards in place to better prepare for the inevitable. While measures are frequently in place to prevent unauthorized building access or privileged access to the network, one area that is often overlooked is the network-connected printer. 

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Beyond the Breach: Securing Your IT Through Employee Awareness

by | 05/30/2017

Konica TICby Andreas Krebs, Konica Minolta

Not even the most expensive security system can help you if you can’t “patch” your business’s greatest cybersecurity vulnerability: your staff. Research paints a sobering picture: according to a study by the Identity Management Institute, more than 90 percent of cyber attacks are only possible through information stolen from employees.

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The Super Scary, Increasingly Prevalent and All-Too-Real Threat of Ransomware

by | 05/30/2017

Ransomware TICby Amy Weiss, The Imaging Channel

A quick disclaimer to start things off: ransomware is a topic that is almost impossible to keep current on. Just like a new car loses value as soon as it’s driven off the lot, by the time ink meets paper on a magazine’s pages the ransomware field will have changed. This article was started just before the WannaCry ransomware outbreak hit the British National Health Service (NHS), eventually infecting (as of this writing) more than 75,000 users in 99 countries. Think technology changes fast? Market leadership in ransomware changes faster than you can say “cybersecurity.” So what facts can we count on to remain relatively solid? Let’s take a look.

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Three Hardware Trends Affecting the Channel Today

The Imaging Channel

by The Imaging Channel | 03/31/2017

Hardware trendsby Amy Weiss, The Imaging Channel

When it comes to the course of the office imaging market, there is a constant ebb and flow, with any number of trends to point to as the cause. Ancillary or adjacent markets such as production and label printing are taking hold with many dealers, digital convergence is affecting print volumes and creating shifts into the software and “everything-as-a-service” arena, and talk of the paperless office continues to inform almost every move. And yet, in the face of change and occasional decline, the hardware market itself continues to chug along. There are many factors affecting this; here we take a look at just three of the major trends affecting the hardware channel in 2017.

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Cutting The Cord: Wireless Scanning Delivers Big Time Benefits in the DX Economy

The Imaging Channel

by The Imaging Channel | 04/01/2017

Kodak 150by Sid Bhattacharya, Kodak Alaris Information Management

Digital transformation, or DX, is set to continue dominating boardroom conversations. In fact, analyst group IDC forecasts that by the end of this year, two-thirds of the CEOs of global 2000 enterprises will have digital transformation at the center of their corporate strategy.

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Executive Corner: Jim D’Emidio President at Muratec America Inc.

The Imaging Channel

by The Imaging Channel | 03/27/2017

Jim DEmidioby Patricia Ames, The Imaging Channel

Early last year, Muratec America, a traditionally office-equipment-centric division of Japan’s Murata Machinery Ltd., announced its entry into the label printer market. We suspected then the firm may have found an interesting new market to explore, and have kept an eye on the venture. A little over a year after that initial launch, we caught up with Muratec America President Jim D’Emidio. 

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The Value of Print Revisited

The Imaging Channel

by The Imaging Channel | 03/27/2017

Konica 150by Erik Holdo, Konica Minolta

Up until very recently, the opportunity for production printing devices has been relatively static.  The commercial print marketplace has consolidated, overall image quality has improved, turnaround times have lessened. At the same time, specialty substrates, spot colors (including metallics, white, etc.) and variable print have provided some market opportunity for those selling and using production devices. However, have we really added value to print? Or have we just been getting better and faster at producing the same old product?

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Hardware Trends That Help Modern Workflow

The Imaging Channel

by The Imaging Channel | 04/01/2017

Canon 150by Hiro Imamura, Canon U.S.A. Inc.

The enterprise continues to be transformed by the changing workforce, their expectation that the method of exchanging information in a business environment needs to be as convenient as it is on their personal devices, and the sheer pace of technological change. In particular, employees who have grown up with Web 2.0, the growth of cloud-based services, advances in smart devices and increased applications for artificial intelligence are laying the foundation for the next generation of enterprise IT. The foundational changes wrought by these movements demand that enterprises adapt and respond to avoid being left behind with an outdated, legacy-laden IT architecture.

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Unlikely Hardware Trends – Scanners, Apps and User Interfaces

The Imaging Channel

by The Imaging Channel | 03/27/2017

Scannerby Patricia Ames, The Imaging Channel

As digital transformation continues to grab hold of more and more businesses, paper usage continues to decline. But don’t let this dip fool you — there is still paper at play. A lot of it. Just because you stopped using paper doesn’t mean the rest of the world did too. And then, even if we are truly going digital, all of that existing paper has to be digitized somehow. 

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Channel Chat: Best Practices in Sales and Marketing

The Imaging Channel

by The Imaging Channel | 02/03/2017

channelchatgeneric120From standard best marketing practices to the importance of hiring millennials as salespeople, this month’s panel has a lot to say about sales and marketing best practices in 2017. Find out why data is king, whether traditional copier salespeople can sell solutions, and where some of the industry’s leaders plan to invest this year.

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Five Cool New Marketing Trends For 2017 (and One Old School Resurgence)

The Imaging Channel

by The Imaging Channel | 02/03/2017

Amesby Patricia Ames

New year, new tools and solutions to try. Here’s a list of some of the hottest new trends in marketing to help jump start your activities in 2017. And if trying something new seems too daunting, we’ve got a great throwback resurfacing that you can focus on.

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Creating Customer Delight Through Data

The Imaging Channel

by The Imaging Channel | 02/03/2017

Weissby Amy Weiss

We live in a business environment filled with buzzwords. “Thought leadership.” “Best practices.” “Leveraging relationships.” “Core competencies.” These are just a few you might hear on a daily basis. Buzzwords get a lot of flak for being meaningless, but in truth, the meaning is all dependent on the intent behind the phrase. When you are told to create “customer delight” you may cringe — but in fact, this concept of going beyond customer satisfaction and exceeding customer expectations can have a very real impact on your bottom line.

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Speakeasy: Racing for the Moon - Q&A with Gavin Jordan-Smith, Konica Minolta

The Imaging Channel

by The Imaging Channel | 02/03/2017

Speakeasyby Patricia Ames

Let’s do a 
little space exploration in this month’s SpeakEasy — as in the production print, industrial print and graphic communications space. Join me as we go on a thought-provoking journey to the great unknown with Gavin Jordan-Smith of Konica Minolta.

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Automating B2B With Self-Service

The Imaging Channel

by The Imaging Channel | 02/03/2017

Stewartby Ken Stewart

At its core, automation is designed to amplify two of business’s most valuable assets — time and money. As every entrepreneur will tell you, “You can accomplish anything with enough time and money,” quickly adding, “… and there is never enough of either.” Given these natural constraints, SMBs and mid-market firms constantly fight to survive and grow their businesses with one key goal in mind — profitable revenue generation. Facing every constraint from working capital and distribution footprint to talent acquisition and marketing strategies, businesses have increasingly matured from thinking of technology as a luxury to the sobering reality that it is now table stakes in the bid to court, woo, and wed today’s savvy customer.

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Make 2017 A Year Unlike Any Other

The Imaging Channel

by The Imaging Channel | 02/03/2017

Roderickby Brad Roderick

The year 2017 is officially underway and the pages of the calendar are rapidly being filled in. Flip to December 31, 2017. What do you see besides the words “New Year’s Eve”? Nothing? Take a minute and write (or type) “Annual Review.” Go ahead, I will wait. All done? Great. Now flip to the last day of March, June and September. On each of those days, plug in the words “Quarterly Review.” Now, do the same for the last day of each month, writing “Monthly Review.” 

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