Independent editorial coverage on the latest hot topics in managed print.

Channel Chat: Best Practices in Sales and Marketing

channelchatgeneric120From standard best marketing practices to the importance of hiring millennials as salespeople, this month’s panel has a lot to say about sales and marketing best practices in 2017. Find out why data is king, whether traditional copier salespeople can sell solutions, and where some of the industry’s leaders plan to invest this year.


Five Cool New Marketing Trends For 2017 (and One Old School Resurgence)

Amesby Patricia Ames

New year, new tools and solutions to try. Here’s a list of some of the hottest new trends in marketing to help jump start your activities in 2017. And if trying something new seems too daunting, we’ve got a great throwback resurfacing that you can focus on.


Creating Customer Delight Through Data

Weissby Amy Weiss

We live in a business environment filled with buzzwords. “Thought leadership.” “Best practices.” “Leveraging relationships.” “Core competencies.” These are just a few you might hear on a daily basis. Buzzwords get a lot of flak for being meaningless, but in truth, the meaning is all dependent on the intent behind the phrase. When you are told to create “customer delight” you may cringe — but in fact, this concept of going beyond customer satisfaction and exceeding customer expectations can have a very real impact on your bottom line.


Speakeasy: Racing for the Moon - Q&A with Gavin Jordan-Smith, Konica Minolta

Speakeasyby Patricia Ames

Let’s do a 
little space exploration in this month’s SpeakEasy — as in the production print, industrial print and graphic communications space. Join me as we go on a thought-provoking journey to the great unknown with Gavin Jordan-Smith of Konica Minolta.


Automating B2B With Self-Service

Stewartby Ken Stewart

At its core, automation is designed to amplify two of business’s most valuable assets — time and money. As every entrepreneur will tell you, “You can accomplish anything with enough time and money,” quickly adding, “… and there is never enough of either.” Given these natural constraints, SMBs and mid-market firms constantly fight to survive and grow their businesses with one key goal in mind — profitable revenue generation. Facing every constraint from working capital and distribution footprint to talent acquisition and marketing strategies, businesses have increasingly matured from thinking of technology as a luxury to the sobering reality that it is now table stakes in the bid to court, woo, and wed today’s savvy customer.


Make 2017 A Year Unlike Any Other

Roderickby Brad Roderick

The year 2017 is officially underway and the pages of the calendar are rapidly being filled in. Flip to December 31, 2017. What do you see besides the words “New Year’s Eve”? Nothing? Take a minute and write (or type) “Annual Review.” Go ahead, I will wait. All done? Great. Now flip to the last day of March, June and September. On each of those days, plug in the words “Quarterly Review.” Now, do the same for the last day of each month, writing “Monthly Review.” 


The Latest Buzzword in Our Industry is ‘Inbound’ — But What Is It?

Kellyby Lindsay Kelley and Brian Signorelli

“Inbound” is a term being used more and more frequently in our industry. If you haven’t heard about it, just ask any of the $100 million+ dealerships and they can give you a good idea, because almost all of them are using it — to varying degrees of effectiveness.


Channel Chat: Channel Evolution

channelchatgeneric120Our panel of experts this month takes a look at channel evolution. From the likelihood of the paperless office to evolving technologies to where they stand on “adapt or die,” we had some fun with this month’s panel, who as always were full of interesting ideas and insights – oh, and apparently really miss vinyl records.


Major Earthquakes and Little Tremors Both Shake the Earth: Looking Back at 2016’s Foundational Shifts

Weiss 150by Amy Weiss, The Imaging Channel

Each year as we approach another turn of the calendar, we, like almost every other media outlet in existence, take a look back at the past year for a bit of a retrospective. Whether mainstream news media or industry-specific publications, it is traditional to examine the previous 11.5 months or so and take stock of where we are, where we’ve been and where we’re going. In this way — perhaps one of the only ways — 2016 is no exception.


Ensuring Long-Term Survival Through Technology and Transformation

Konica 150by Sam Errigo, Konica Minolta Business Solutions USA, Inc.

Over the course of the last 10 years, we have seen rapid technological changes. Businesses of all sizes — from small-to-medium-sized (SMB) to enterprise — need to leverage resources more than ever before and stay competitive within an evolving and rapidly changing marketplace. We see more dealers extending their businesses into IT services, enterprise content management (ECM), video conferencing and even physical security. Bringing together the power of technology with a culture that embraces change and a remote workforce is key.


A Practical Look at Channel Evolution

Stewart 150by Ken Stewart for The Imaging Channel

I’m sure you’ve heard a lot of doom and gloom — prognostications or ultimatums about what you must do just to stay alive, right? But in the end, you are going to make up your own mind about your next move. So it’s time to hear a different message — a practical message that shares practical insights about the channel’s current state of evolution.


Adapt, Migrate or Disappear: What Will You Do in the Shifting Environment?

Samsung 150by Eddie Castillo, Samsung Electronics America

The Internet of Things. The cloud. SaaS. Digital transformation. Digital disruption. The paperless office. Mobile workers. Big data and analytics. Business process automation and optimization. These buzzwords represent the new technologies changing the way businesses work and driving them to previously unseen and uncharted heights. The shifting environment is leaving the document imaging marketplace with an ultimatum ripped straight from a biology textbook: adapt, migrate or disappear.


Do Your Logistics Tell the Whole Story?

Lexmarkby Tim Rowland, Lexmark International

Your supply chain has the power to make or break the success of your business operations. When the chain is strong and unbroken, you can operate with speed and efficiency and manage costs easily. But manufacturers know successful supply chain management is easier said than done.


Information – It’s Out There, But Increasingly Invisible and Valuable

AIIMby Bob Larrivee, AIIM Market Intelligence

The vista for content management is changing, and the industry that we have come to know as Enterprise Content Management (ECM) is changing into something very different, as we struggle to put a value on information assets.


The Industrial Revolution in Disguise: How the Information Age Has Made MCS an Operational Imperative

KonicaMinoltaby Joanne E. Novak, Konica Minolta Business Solutions

Take a look at this list and see what comes to mind: Assembly line; Light bulb; Morse code; Telephone; PC; You’ve got mail!; Word processing; Walkman; Wireless internet; Google it!; iPod; Siri; iPad; GPS; Apple Pay; Amazon’s Echo; Electric cars; Driverless cars.


Eliminating Weak Links: The Case for the Holistic Solution Services Approach

Canon150by Hiro Imamura, Canon

A customer is only as productive as the weakest link in the technology they rely upon. In the case of document capture, authentication, security and document management, each is a critically important link in the user’s workflow chain. The chain is strongest when links are uniformly connected, cohesively functioning as a whole. When the links are performing independently, without any interlink communication, it is not a functioning unit. When this happens, something as simple as a software update can cause a break, interrupting everyday business processes.


New Dawn Rising: Dealers Speak Out on Managed Content Services

Stewartby Ken Stewart for The Imaging Channel

People have been talking about what lies beyond print and traditional document management solutions for years. Theories, conjecture and war stories have been as plentiful as the beers over which they were shared. Then, in mid-2013 Gartner made a bold statement, “Managed Content Services’ Time Has Come.” Here we are three years later, and I wonder whether today’s top dealers agree?


How ECM and Big Data is Changing the Office

Samsung150by Eddie Castillo, Samsung Electronics America

Stop me if you’ve heard this one before: “The paperless office is coming.” We’ve heard it for so long, in fact, that it’s hard to take seriously — but as of late, it may actually be coming to fruition. Digital workflows are starting to catch on and businesses are deploying Enterprise Content Management (ECM) solutions, plus a slew of other complementary line-of-business applications in order to operate more efficiently.


Channel Chat: Managed Content Services

channelchatgeneric120Our panel of experts this month discusses how MCS relates to MPS. Is it a natural adjacency or something a bit more complex and less of a natural progression? They discuss who the ideal customer might be, things to watch out for, and how a strong IT infrastructure and analytics are playing a big role.


Transforming Data into Information that Drives Intelligent Decision Making

Square9by Lauren Ford, Square 9 Softworks

It’s no surprise that the science of data processing is constantly evolving. There will always be a need to improve the way information is analyzed and without the proper resources, high volumes of unorganized data fail to enable effective decisions.