Features

Independent editorial coverage on the latest hot topics in managed print.

Channel Chat: Channel Evolution

The Imaging Channel

by The Imaging Channel | 11/30/2016

channelchatgeneric120Our panel of experts this month takes a look at channel evolution. From the likelihood of the paperless office to evolving technologies to where they stand on “adapt or die,” we had some fun with this month’s panel, who as always were full of interesting ideas and insights – oh, and apparently really miss vinyl records.

.

Major Earthquakes and Little Tremors Both Shake the Earth: Looking Back at 2016’s Foundational Shifts

The Imaging Channel

by The Imaging Channel | 11/30/2016

Weiss 150by Amy Weiss, The Imaging Channel

Each year as we approach another turn of the calendar, we, like almost every other media outlet in existence, take a look back at the past year for a bit of a retrospective. Whether mainstream news media or industry-specific publications, it is traditional to examine the previous 11.5 months or so and take stock of where we are, where we’ve been and where we’re going. In this way — perhaps one of the only ways — 2016 is no exception.

.

Ensuring Long-Term Survival Through Technology and Transformation

The Imaging Channel

by The Imaging Channel | 11/30/2016

Konica 150by Sam Errigo, Konica Minolta Business Solutions USA, Inc.

Over the course of the last 10 years, we have seen rapid technological changes. Businesses of all sizes — from small-to-medium-sized (SMB) to enterprise — need to leverage resources more than ever before and stay competitive within an evolving and rapidly changing marketplace. We see more dealers extending their businesses into IT services, enterprise content management (ECM), video conferencing and even physical security. Bringing together the power of technology with a culture that embraces change and a remote workforce is key.

.

A Practical Look at Channel Evolution

The Imaging Channel

by The Imaging Channel | 11/30/2016

Stewart 150by Ken Stewart for The Imaging Channel

I’m sure you’ve heard a lot of doom and gloom — prognostications or ultimatums about what you must do just to stay alive, right? But in the end, you are going to make up your own mind about your next move. So it’s time to hear a different message — a practical message that shares practical insights about the channel’s current state of evolution.

.

Adapt, Migrate or Disappear: What Will You Do in the Shifting Environment?

The Imaging Channel

by The Imaging Channel | 11/30/2016

Samsung 150by Eddie Castillo, Samsung Electronics America

The Internet of Things. The cloud. SaaS. Digital transformation. Digital disruption. The paperless office. Mobile workers. Big data and analytics. Business process automation and optimization. These buzzwords represent the new technologies changing the way businesses work and driving them to previously unseen and uncharted heights. The shifting environment is leaving the document imaging marketplace with an ultimatum ripped straight from a biology textbook: adapt, migrate or disappear.

.

Do Your Logistics Tell the Whole Story?

The Imaging Channel

by The Imaging Channel | 09/30/2016

Lexmarkby Tim Rowland, Lexmark International

Your supply chain has the power to make or break the success of your business operations. When the chain is strong and unbroken, you can operate with speed and efficiency and manage costs easily. But manufacturers know successful supply chain management is easier said than done.

.

Information – It’s Out There, But Increasingly Invisible and Valuable

The Imaging Channel

by The Imaging Channel | 09/30/2016

AIIMby Bob Larrivee, AIIM Market Intelligence

The vista for content management is changing, and the industry that we have come to know as Enterprise Content Management (ECM) is changing into something very different, as we struggle to put a value on information assets.

.

The Industrial Revolution in Disguise: How the Information Age Has Made MCS an Operational Imperative

The Imaging Channel

by The Imaging Channel | 09/30/2016

KonicaMinoltaby Joanne E. Novak, Konica Minolta Business Solutions

Take a look at this list and see what comes to mind: Assembly line; Light bulb; Morse code; Telephone; PC; You’ve got mail!; Word processing; Walkman; Wireless internet; Google it!; iPod; Siri; iPad; GPS; Apple Pay; Amazon’s Echo; Electric cars; Driverless cars.

.

Eliminating Weak Links: The Case for the Holistic Solution Services Approach

The Imaging Channel

by The Imaging Channel | 09/27/2016

Canon150by Hiro Imamura, Canon

A customer is only as productive as the weakest link in the technology they rely upon. In the case of document capture, authentication, security and document management, each is a critically important link in the user’s workflow chain. The chain is strongest when links are uniformly connected, cohesively functioning as a whole. When the links are performing independently, without any interlink communication, it is not a functioning unit. When this happens, something as simple as a software update can cause a break, interrupting everyday business processes.

.

New Dawn Rising: Dealers Speak Out on Managed Content Services

The Imaging Channel

by The Imaging Channel | 09/27/2016

Stewartby Ken Stewart for The Imaging Channel

People have been talking about what lies beyond print and traditional document management solutions for years. Theories, conjecture and war stories have been as plentiful as the beers over which they were shared. Then, in mid-2013 Gartner made a bold statement, “Managed Content Services’ Time Has Come.” Here we are three years later, and I wonder whether today’s top dealers agree?

.

How ECM and Big Data is Changing the Office

The Imaging Channel

by The Imaging Channel | 09/30/2016

Samsung150by Eddie Castillo, Samsung Electronics America

Stop me if you’ve heard this one before: “The paperless office is coming.” We’ve heard it for so long, in fact, that it’s hard to take seriously — but as of late, it may actually be coming to fruition. Digital workflows are starting to catch on and businesses are deploying Enterprise Content Management (ECM) solutions, plus a slew of other complementary line-of-business applications in order to operate more efficiently.

.

Channel Chat: Managed Content Services

The Imaging Channel

by The Imaging Channel | 09/27/2016

channelchatgeneric120Our panel of experts this month discusses how MCS relates to MPS. Is it a natural adjacency or something a bit more complex and less of a natural progression? They discuss who the ideal customer might be, things to watch out for, and how a strong IT infrastructure and analytics are playing a big role.

.

Transforming Data into Information that Drives Intelligent Decision Making

The Imaging Channel

by The Imaging Channel | 07/01/2016

Square9by Lauren Ford, Square 9 Softworks

It’s no surprise that the science of data processing is constantly evolving. There will always be a need to improve the way information is analyzed and without the proper resources, high volumes of unorganized data fail to enable effective decisions.

.

The Power of Mobile Scanning and Capture

The Imaging Channel

by The Imaging Channel | 07/01/2016

McIntyreby John McIntyre, The Imaging Channel

In 2007 — less than 10 years ago for those keeping score at home — the iPhone appeared, followed one year later by HTC’s Dream, the first Android smartphone. It is unlikely that manufacturers of whole categories of devices would have immediately recognized the dire threat to their core business that the advent of the iPhone presented, or the opportunity to revolutionize an existing business process either.

.

The Convergence of Capture and the IoT

The Imaging Channel

by The Imaging Channel | 06/27/2016

Samsungby Eddie Castillo, Samsung Electronics America

Scanning has come a long way from serial ports and wired scanners, and document capture is coming a long way from simple imaging or scan and store. Scanning a document and storing it locally is a first step in digitization, but scanning a document to a local file is simply one stage in the process. No longer must scanned documents live in a file repository connected to the device from which they were scanned — the Internet of Things (IoT) has opened up new avenues, both literal and figurative, allowing today’s capture environment to become an intelligent one, consisting of cloud-connected devices that allow users to manage their workflow from any location.

.

Capture Software: Eating the Elephant in Three Bites

The Imaging Channel

by The Imaging Channel | 07/01/2016

Stewartby Ken Stewart for The Imaging Channel

When you think of “capture,” what comes to mind? Was your first thought about scanning a piece of paper, or even an electronic file cabinet? You wouldn’t be alone in your thinking. However, the world of capture has expanded well beyond this one aspect in the last two decades. By necessity, you now have to consider all manner of digital content beyond even electronic documents, and think about emails, voice recordings, videos, and social media content. It’s no longer enough to think about capture as an on-ramp to some nebulous information superhighway.

.

Stop Pushing Boxes and Help Your Customers Automate

The Imaging Channel

by The Imaging Channel | 07/01/2016

ProspectBuilderby Bryant Duhon, Prospect Builder

After just over a year serving the dealer community, I’ve come to two conclusions about paper in business processes. 1) Paper is a space hog and time suck (not a new revelation), and 2) dealers are perfectly positioned to help their customers digitize their business processes.

.

Channel Chat: Capture and Convergence

The Imaging Channel

by The Imaging Channel | 07/01/2016

channelchatThe document capture market and the copier channel are converging at ever faster speeds in the current market. For our channel chat this month we talked to a mix of leaders from the hardware and software markets to find out just how those worlds are converging.

.

Capture Beyond the MFP: The Convergence of Mobile, Automation, and Conversion

The Imaging Channel

by The Imaging Channel | 06/27/2016

Nuanceby Rod Hughes, Nuance Communications

Looking back on the early days of document capture, scanning documents primarily existed for archival purposes and the fax machine was the main tool for sharing images. Fast forward to today and a young employee – who depends on multifunction printers and smartphones to get a job done as efficiently as possible – could not fathom the simplicity of document imaging technology back then.

.

Channel Chat: The SMB Customer

The Imaging Channel

by The Imaging Channel | 06/01/2016

channelchatgeneric120What are the highs and lows of working with the SMB customer? We decided to find out by asking a few questions of some industry leaders, giving them the opportunity to answer some or all of the questions, and not surprisingly, they had some interesting insight on what makes the SMB tick. Our panel this month:

.