Features

Independent editorial coverage on the latest hot topics in managed print.

The Super Scary, Increasingly Prevalent and All-Too-Real Threat of Ransomware

by | 05/30/2017

Ransomware TICby Amy Weiss, The Imaging Channel

A quick disclaimer to start things off: ransomware is a topic that is almost impossible to keep current on. Just like a new car loses value as soon as it’s driven off the lot, by the time ink meets paper on a magazine’s pages the ransomware field will have changed. This article was started just before the WannaCry ransomware outbreak hit the British National Health Service (NHS), eventually infecting (as of this writing) more than 75,000 users in 99 countries. Think technology changes fast? Market leadership in ransomware changes faster than you can say “cybersecurity.” So what facts can we count on to remain relatively solid? Let’s take a look.

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Three Hardware Trends Affecting the Channel Today

The Imaging Channel

by The Imaging Channel | 03/31/2017

Hardware trendsby Amy Weiss, The Imaging Channel

When it comes to the course of the office imaging market, there is a constant ebb and flow, with any number of trends to point to as the cause. Ancillary or adjacent markets such as production and label printing are taking hold with many dealers, digital convergence is affecting print volumes and creating shifts into the software and “everything-as-a-service” arena, and talk of the paperless office continues to inform almost every move. And yet, in the face of change and occasional decline, the hardware market itself continues to chug along. There are many factors affecting this; here we take a look at just three of the major trends affecting the hardware channel in 2017.

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Cutting The Cord: Wireless Scanning Delivers Big Time Benefits in the DX Economy

The Imaging Channel

by The Imaging Channel | 04/01/2017

Kodak 150by Sid Bhattacharya, Kodak Alaris Information Management

Digital transformation, or DX, is set to continue dominating boardroom conversations. In fact, analyst group IDC forecasts that by the end of this year, two-thirds of the CEOs of global 2000 enterprises will have digital transformation at the center of their corporate strategy.

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Executive Corner: Jim D’Emidio President at Muratec America Inc.

The Imaging Channel

by The Imaging Channel | 03/27/2017

Jim DEmidioby Patricia Ames, The Imaging Channel

Early last year, Muratec America, a traditionally office-equipment-centric division of Japan’s Murata Machinery Ltd., announced its entry into the label printer market. We suspected then the firm may have found an interesting new market to explore, and have kept an eye on the venture. A little over a year after that initial launch, we caught up with Muratec America President Jim D’Emidio. 

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The Value of Print Revisited

The Imaging Channel

by The Imaging Channel | 03/27/2017

Konica 150by Erik Holdo, Konica Minolta

Up until very recently, the opportunity for production printing devices has been relatively static.  The commercial print marketplace has consolidated, overall image quality has improved, turnaround times have lessened. At the same time, specialty substrates, spot colors (including metallics, white, etc.) and variable print have provided some market opportunity for those selling and using production devices. However, have we really added value to print? Or have we just been getting better and faster at producing the same old product?

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Hardware Trends That Help Modern Workflow

The Imaging Channel

by The Imaging Channel | 04/01/2017

Canon 150by Hiro Imamura, Canon U.S.A. Inc.

The enterprise continues to be transformed by the changing workforce, their expectation that the method of exchanging information in a business environment needs to be as convenient as it is on their personal devices, and the sheer pace of technological change. In particular, employees who have grown up with Web 2.0, the growth of cloud-based services, advances in smart devices and increased applications for artificial intelligence are laying the foundation for the next generation of enterprise IT. The foundational changes wrought by these movements demand that enterprises adapt and respond to avoid being left behind with an outdated, legacy-laden IT architecture.

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Unlikely Hardware Trends – Scanners, Apps and User Interfaces

The Imaging Channel

by The Imaging Channel | 03/27/2017

Scannerby Patricia Ames, The Imaging Channel

As digital transformation continues to grab hold of more and more businesses, paper usage continues to decline. But don’t let this dip fool you — there is still paper at play. A lot of it. Just because you stopped using paper doesn’t mean the rest of the world did too. And then, even if we are truly going digital, all of that existing paper has to be digitized somehow. 

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Channel Chat: Best Practices in Sales and Marketing

The Imaging Channel

by The Imaging Channel | 02/03/2017

channelchatgeneric120From standard best marketing practices to the importance of hiring millennials as salespeople, this month’s panel has a lot to say about sales and marketing best practices in 2017. Find out why data is king, whether traditional copier salespeople can sell solutions, and where some of the industry’s leaders plan to invest this year.

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Five Cool New Marketing Trends For 2017 (and One Old School Resurgence)

The Imaging Channel

by The Imaging Channel | 02/03/2017

Amesby Patricia Ames

New year, new tools and solutions to try. Here’s a list of some of the hottest new trends in marketing to help jump start your activities in 2017. And if trying something new seems too daunting, we’ve got a great throwback resurfacing that you can focus on.

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Creating Customer Delight Through Data

The Imaging Channel

by The Imaging Channel | 02/03/2017

Weissby Amy Weiss

We live in a business environment filled with buzzwords. “Thought leadership.” “Best practices.” “Leveraging relationships.” “Core competencies.” These are just a few you might hear on a daily basis. Buzzwords get a lot of flak for being meaningless, but in truth, the meaning is all dependent on the intent behind the phrase. When you are told to create “customer delight” you may cringe — but in fact, this concept of going beyond customer satisfaction and exceeding customer expectations can have a very real impact on your bottom line.

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Speakeasy: Racing for the Moon - Q&A with Gavin Jordan-Smith, Konica Minolta

The Imaging Channel

by The Imaging Channel | 02/03/2017

Speakeasyby Patricia Ames

Let’s do a 
little space exploration in this month’s SpeakEasy — as in the production print, industrial print and graphic communications space. Join me as we go on a thought-provoking journey to the great unknown with Gavin Jordan-Smith of Konica Minolta.

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Automating B2B With Self-Service

The Imaging Channel

by The Imaging Channel | 02/03/2017

Stewartby Ken Stewart

At its core, automation is designed to amplify two of business’s most valuable assets — time and money. As every entrepreneur will tell you, “You can accomplish anything with enough time and money,” quickly adding, “… and there is never enough of either.” Given these natural constraints, SMBs and mid-market firms constantly fight to survive and grow their businesses with one key goal in mind — profitable revenue generation. Facing every constraint from working capital and distribution footprint to talent acquisition and marketing strategies, businesses have increasingly matured from thinking of technology as a luxury to the sobering reality that it is now table stakes in the bid to court, woo, and wed today’s savvy customer.

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Make 2017 A Year Unlike Any Other

The Imaging Channel

by The Imaging Channel | 02/03/2017

Roderickby Brad Roderick

The year 2017 is officially underway and the pages of the calendar are rapidly being filled in. Flip to December 31, 2017. What do you see besides the words “New Year’s Eve”? Nothing? Take a minute and write (or type) “Annual Review.” Go ahead, I will wait. All done? Great. Now flip to the last day of March, June and September. On each of those days, plug in the words “Quarterly Review.” Now, do the same for the last day of each month, writing “Monthly Review.” 

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The Latest Buzzword in Our Industry is ‘Inbound’ — But What Is It?

The Imaging Channel

by The Imaging Channel | 02/03/2017

Kellyby Lindsay Kelley and Brian Signorelli

“Inbound” is a term being used more and more frequently in our industry. If you haven’t heard about it, just ask any of the $100 million+ dealerships and they can give you a good idea, because almost all of them are using it — to varying degrees of effectiveness.

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Channel Chat: Channel Evolution

The Imaging Channel

by The Imaging Channel | 11/30/2016

channelchatgeneric120Our panel of experts this month takes a look at channel evolution. From the likelihood of the paperless office to evolving technologies to where they stand on “adapt or die,” we had some fun with this month’s panel, who as always were full of interesting ideas and insights – oh, and apparently really miss vinyl records.

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Major Earthquakes and Little Tremors Both Shake the Earth: Looking Back at 2016’s Foundational Shifts

The Imaging Channel

by The Imaging Channel | 11/30/2016

Weiss 150by Amy Weiss, The Imaging Channel

Each year as we approach another turn of the calendar, we, like almost every other media outlet in existence, take a look back at the past year for a bit of a retrospective. Whether mainstream news media or industry-specific publications, it is traditional to examine the previous 11.5 months or so and take stock of where we are, where we’ve been and where we’re going. In this way — perhaps one of the only ways — 2016 is no exception.

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Ensuring Long-Term Survival Through Technology and Transformation

The Imaging Channel

by The Imaging Channel | 11/30/2016

Konica 150by Sam Errigo, Konica Minolta Business Solutions USA, Inc.

Over the course of the last 10 years, we have seen rapid technological changes. Businesses of all sizes — from small-to-medium-sized (SMB) to enterprise — need to leverage resources more than ever before and stay competitive within an evolving and rapidly changing marketplace. We see more dealers extending their businesses into IT services, enterprise content management (ECM), video conferencing and even physical security. Bringing together the power of technology with a culture that embraces change and a remote workforce is key.

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A Practical Look at Channel Evolution

The Imaging Channel

by The Imaging Channel | 11/30/2016

Stewart 150by Ken Stewart for The Imaging Channel

I’m sure you’ve heard a lot of doom and gloom — prognostications or ultimatums about what you must do just to stay alive, right? But in the end, you are going to make up your own mind about your next move. So it’s time to hear a different message — a practical message that shares practical insights about the channel’s current state of evolution.

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Adapt, Migrate or Disappear: What Will You Do in the Shifting Environment?

The Imaging Channel

by The Imaging Channel | 11/30/2016

Samsung 150by Eddie Castillo, Samsung Electronics America

The Internet of Things. The cloud. SaaS. Digital transformation. Digital disruption. The paperless office. Mobile workers. Big data and analytics. Business process automation and optimization. These buzzwords represent the new technologies changing the way businesses work and driving them to previously unseen and uncharted heights. The shifting environment is leaving the document imaging marketplace with an ultimatum ripped straight from a biology textbook: adapt, migrate or disappear.

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Do Your Logistics Tell the Whole Story?

The Imaging Channel

by The Imaging Channel | 09/30/2016

Lexmarkby Tim Rowland, Lexmark International

Your supply chain has the power to make or break the success of your business operations. When the chain is strong and unbroken, you can operate with speed and efficiency and manage costs easily. But manufacturers know successful supply chain management is easier said than done.

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