Features

Independent editorial coverage on the latest hot topics in managed print.

The Industrial Revolution in Disguise: How the Information Age Has Made MCS an Operational Imperative

The Imaging Channel

by The Imaging Channel | 09/30/2016

KonicaMinoltaby Joanne E. Novak, Konica Minolta Business Solutions

Take a look at this list and see what comes to mind: Assembly line; Light bulb; Morse code; Telephone; PC; You’ve got mail!; Word processing; Walkman; Wireless internet; Google it!; iPod; Siri; iPad; GPS; Apple Pay; Amazon’s Echo; Electric cars; Driverless cars.

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Eliminating Weak Links: The Case for the Holistic Solution Services Approach

The Imaging Channel

by The Imaging Channel | 09/27/2016

Canon150by Hiro Imamura, Canon

A customer is only as productive as the weakest link in the technology they rely upon. In the case of document capture, authentication, security and document management, each is a critically important link in the user’s workflow chain. The chain is strongest when links are uniformly connected, cohesively functioning as a whole. When the links are performing independently, without any interlink communication, it is not a functioning unit. When this happens, something as simple as a software update can cause a break, interrupting everyday business processes.

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New Dawn Rising: Dealers Speak Out on Managed Content Services

The Imaging Channel

by The Imaging Channel | 09/27/2016

Stewartby Ken Stewart for The Imaging Channel

People have been talking about what lies beyond print and traditional document management solutions for years. Theories, conjecture and war stories have been as plentiful as the beers over which they were shared. Then, in mid-2013 Gartner made a bold statement, “Managed Content Services’ Time Has Come.” Here we are three years later, and I wonder whether today’s top dealers agree?

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How ECM and Big Data is Changing the Office

The Imaging Channel

by The Imaging Channel | 09/30/2016

Samsung150by Eddie Castillo, Samsung Electronics America

Stop me if you’ve heard this one before: “The paperless office is coming.” We’ve heard it for so long, in fact, that it’s hard to take seriously — but as of late, it may actually be coming to fruition. Digital workflows are starting to catch on and businesses are deploying Enterprise Content Management (ECM) solutions, plus a slew of other complementary line-of-business applications in order to operate more efficiently.

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Channel Chat: Managed Content Services

The Imaging Channel

by The Imaging Channel | 09/27/2016

channelchatgeneric120Our panel of experts this month discusses how MCS relates to MPS. Is it a natural adjacency or something a bit more complex and less of a natural progression? They discuss who the ideal customer might be, things to watch out for, and how a strong IT infrastructure and analytics are playing a big role.

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Transforming Data into Information that Drives Intelligent Decision Making

The Imaging Channel

by The Imaging Channel | 07/01/2016

Square9by Lauren Ford, Square 9 Softworks

It’s no surprise that the science of data processing is constantly evolving. There will always be a need to improve the way information is analyzed and without the proper resources, high volumes of unorganized data fail to enable effective decisions.

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The Power of Mobile Scanning and Capture

The Imaging Channel

by The Imaging Channel | 07/01/2016

McIntyreby John McIntyre, The Imaging Channel

In 2007 — less than 10 years ago for those keeping score at home — the iPhone appeared, followed one year later by HTC’s Dream, the first Android smartphone. It is unlikely that manufacturers of whole categories of devices would have immediately recognized the dire threat to their core business that the advent of the iPhone presented, or the opportunity to revolutionize an existing business process either.

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The Convergence of Capture and the IoT

The Imaging Channel

by The Imaging Channel | 06/27/2016

Samsungby Eddie Castillo, Samsung Electronics America

Scanning has come a long way from serial ports and wired scanners, and document capture is coming a long way from simple imaging or scan and store. Scanning a document and storing it locally is a first step in digitization, but scanning a document to a local file is simply one stage in the process. No longer must scanned documents live in a file repository connected to the device from which they were scanned — the Internet of Things (IoT) has opened up new avenues, both literal and figurative, allowing today’s capture environment to become an intelligent one, consisting of cloud-connected devices that allow users to manage their workflow from any location.

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Capture Software: Eating the Elephant in Three Bites

The Imaging Channel

by The Imaging Channel | 07/01/2016

Stewartby Ken Stewart for The Imaging Channel

When you think of “capture,” what comes to mind? Was your first thought about scanning a piece of paper, or even an electronic file cabinet? You wouldn’t be alone in your thinking. However, the world of capture has expanded well beyond this one aspect in the last two decades. By necessity, you now have to consider all manner of digital content beyond even electronic documents, and think about emails, voice recordings, videos, and social media content. It’s no longer enough to think about capture as an on-ramp to some nebulous information superhighway.

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Stop Pushing Boxes and Help Your Customers Automate

The Imaging Channel

by The Imaging Channel | 07/01/2016

ProspectBuilderby Bryant Duhon, Prospect Builder

After just over a year serving the dealer community, I’ve come to two conclusions about paper in business processes. 1) Paper is a space hog and time suck (not a new revelation), and 2) dealers are perfectly positioned to help their customers digitize their business processes.

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Channel Chat: Capture and Convergence

The Imaging Channel

by The Imaging Channel | 07/01/2016

channelchatThe document capture market and the copier channel are converging at ever faster speeds in the current market. For our channel chat this month we talked to a mix of leaders from the hardware and software markets to find out just how those worlds are converging.

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Capture Beyond the MFP: The Convergence of Mobile, Automation, and Conversion

The Imaging Channel

by The Imaging Channel | 06/27/2016

Nuanceby Rod Hughes, Nuance Communications

Looking back on the early days of document capture, scanning documents primarily existed for archival purposes and the fax machine was the main tool for sharing images. Fast forward to today and a young employee – who depends on multifunction printers and smartphones to get a job done as efficiently as possible – could not fathom the simplicity of document imaging technology back then.

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Channel Chat: The SMB Customer

The Imaging Channel

by The Imaging Channel | 06/01/2016

channelchatgeneric120What are the highs and lows of working with the SMB customer? We decided to find out by asking a few questions of some industry leaders, giving them the opportunity to answer some or all of the questions, and not surprisingly, they had some interesting insight on what makes the SMB tick. Our panel this month:

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Applications Your Dealership Should Be Using

The Imaging Channel

by The Imaging Channel | 06/01/2016

Kelley120by Lindsay Kelley, Prospect Builder

It’s hard to run a small business. As a small business, we know that well! As a provider of marketing services to office technology dealerships, many of them also considered small business, we also see it secondhand. Many employees do double duty and we’re always looking for any edge we can find to help us be more productive and improve how we do business.

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Are Self-Limiting Beliefs Holding You Back?

The Imaging Channel

by The Imaging Channel | 06/01/2016

Roderick120by Brad Roderick, TonerCycle/InkCycle

You’re a revenue generator. Your company is relying on you. Your team is relying on you. Your family is relying on you. Your customers are relying on you. But who or what are you relying on?

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Delivering Multichannel Support to the SMB Customer

The Imaging Channel

by The Imaging Channel | 06/01/2016

Square9120by Lauren Ford, Square 9 Softworks

It’s time to get serious about your small and medium sized business (SMB) customers. You closed the initial sale – great – but it shouldn’t end there. SMB customers are frequently looking for that differentiator that will allow them to compete in a larger marketplace. Providing continuous support to SMB purchasers will have a tremendous impact on their overall business strategy, while encouraging additional sales opportunities for your company. By helping the SMB customer find ways to operate more efficiently, they can free up resources that will provide them with the edge they’re looking for. To maximize success in the SMB market, consider the following four areas of support:

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Outsourcing Document Archiving and Storage Solves Expensive Headaches for SMBs

The Imaging Channel

by The Imaging Channel | 05/23/2016

McIntyre120by John McIntyre, The Imaging Channel

Can’t live with ‘em, can’t live without ‘em – the documents and records your business runs on (what did you think I meant?), and the need to process, store, and archive those documents and records for a variety of different reasons. While small businesses have been quick to embrace digital technologies to reduce costs, speed up business processes, accomplish more with less, and meet the digital communications requirements placed on them by customers and regulators, many have a dark shadow lurking over their operations: thousands of archived pages of paper files and their continued reliance on those archives for many business transactions. Some small businesses, while operating on mostly digital documents day to day, persist in printing a lot of pages, and often still rely as much on the manual filing and storage of printed documents for archival purposes as they did in the pre-digital era.

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Marketing Has Changed Forever — If You Blinked You May Have Missed It

The Imaging Channel

by The Imaging Channel | 05/23/2016

Cummings120by David Cumings and John M. Zindar for The Imaging Channel

There is good news: the digital age affords the opportunity to exponentially raise ROI on marketing expenditures and to deliver unheard of revenue and growth. Although most firms are slow to embrace the opportunity, big gains are available for the early adopters of new thinking in digital marketing.

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Questions Small Businesses Should Ask When Selecting Printers

The Imaging Channel

by The Imaging Channel | 06/01/2016

HP120by Stephanie Dismore, HP Inc.

It’s often referred to as the rule of three — the principle that suggests that things that come in threes are more compelling, satisfying or effective. Whether we realize it or not, many people, when given three choices, have been conditioned to believe the one in the middle is often the best. Technology vendors keyed into this rule long ago, and it’s become almost standard practice to bundle products and services into three simple groups: good, better and best. Guess which one is most popular? The middle one. Most of us look at the entry level, good package and decide it’s simply too basic. And because we’re always trying to curb spending, the high-end, or best choice could be more than we need. But that one in the middle? It often looks just right.

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Channel Chat: Best Practices in Sales and Marketing

The Imaging Channel

by The Imaging Channel | 03/31/2016

channelchatWhat do the experts find to be sales and marketing best practices? We decided to find out by asking a few questions of some industry leaders. The answers, like our panelists, are diverse, surprising and informative. Our panel this month:

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