Features

Independent editorial coverage on the latest hot topics in managed print.

Channel Profile: JD Young

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Raegen Pietrucha

Founded in 1949 in Tulsa, Okla., JD Young began its business in the industry as a print shop. The company became a copier reseller in the 1950s, and until recently, it was focused primarily on selling hardware and providing electronic content management. In 2007, though, JD Young headed into MPS with two of its previously established customers, and its business in the arena has continued to flourish since.

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Event Recap: The Imaging Channel’s Managed Print Summit

The Imaging Channel

by The Imaging Channel | 05/26/2014

The Imaging Channel’s Managed Print Summit took place July 19 in Las Vegas. Leaders in the technology and managed print field shared their expertise with a crowd of nearly 300 dealers; IT VARs; software, hardware and supplies providers; those interested in building their MPS offering and those looking to enter the arena.

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HP May Rather Sell Services Than PCs, But It’s Committed to Printers —at Least at the Moment!

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

After reporting lackluster third-quarter results in August, Hewlett-Packard indicated it was restructuring to pursue “higher value, higher margin growth categories.” Details of the planned reorg provoked already-angry HP investors when they learned that the firm planned to end production of webOS devices like the recently released HP TouchPad and signaled it may — or may not — sell or spin off its PC unit.

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The Atlantic Crossing

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Greer Deneen

When you look at Atlantic Business Products today, you won’t see many vestiges of the company’s copier dealer roots. With more than 15,000 customers, 250-plus employees and four locations in the New York City metropolitan area, the organization has — in just a handful of years — evolved into a full-spectrum managed services firm and one of the top five independent dealers in the country.

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Weeks Lerman a Winner Using United Stationers’ Recipe for MPS Success

The Imaging Channel

by The Imaging Channel | 05/26/2014

Launching a successful managed print services (MPS) program can pose a number of challenges for any office products dealer. But a proven recipe for MPS success, such as the one offered by United Stationers, can work even in America’s most competitive marketplace: New York City.

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Interview With Corey Simpson and Greg VanDeWalker

The Imaging Channel

by The Imaging Channel | 05/26/2014

The Imaging Channel recently interviewed Corey Simpson, community director of the CompTIA MPS Community and Greg VanDeWalker, the chairman of the community and senior vice president, strategic relationships, at GreatAmerica Leasing Corporation.

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Follow-Me/Secure-Release/Pull-Printing Options Offer New Opportunities

The Imaging Channel

by The Imaging Channel | 05/26/2014

by West McDonald

You are proud of your MPS offering. And so you should be! You’ve invested in sophisticated print-monitoring software. You’ve hired and trained an MPS sales specialist. You’ve perfected your CPP billing model. You offer an incredible range of options for single-function printers and multifunction devices. If you’re really rockin’ the MPS world, you have both OEM and compatible toner options for your customers, and you’re delivering toner “just in time.” Congratulations! Good for you! Amazing! Now all that’s left is to get a bag big enough to hold all that money you’re going to bring in!

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Managed Print Services: Major OEM Strategies

The Imaging Channel

by The Imaging Channel | 05/26/2014

During the first half of 2011, Lyra had the opportunity to speak with some of the industry’s leading OEMs, including HP, Ricoh and Xerox, about their managed print services (MPS) strategies. Each company has different MPS strategies, which are explored below in summaries of Lyra’s interviews with executives from each company. 

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The Keys to MPS Success: How You Can Gain Focus and Grow Sales

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Ryan Humphrey, Parts Now

Not long ago, managed print solutions was less than mainstream. Now it’s recognized as the present and future way to manage hard-copy output, yet it’s still a business practice not fully embraced by many.

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Why MPS Is Green-ish

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Sherry Lachine, PrintFleet

In the managed print services (MPS) industry, as in many industries, green, at times, is seen as a way to make gold. Many claims about green products or practices may be misleading to customers, making people believe that the company and product(s) are entirely sustainable, safe or environmentally friendly. The term “greenwashing” was coined back in the 1980s regarding the hotel industry’s practice of placing placards in each room promoting the reuse of towels to “save the environment.” In fact, at that time, little or no effort was made to reduce energy waste on the part of many hoteliers; the focus was more on increased profit.

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While the Market Is Declining, Recent M&A Activity Could Be Good News for the Channel

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

Since the earthquake struck Japan in March, I’ve been following its impact on our industry closely. Some Japanese hardware vendors were hit harder than others, of course, but in general, there were significant adverse effects on the entire office imaging equipment industry.

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I Didn’t Ask You to Build a Watch — I Asked You What Time It Is

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Gregg Mader, Printer Essentials

I have conversations on a regular basis with resellers and VARs across the country who are attempting to deliver on the MPS value proposition, as well as distributors who are offering a managed services program to their resellers or VARs, and there is a fairly consistent message. The reseller/VAR community is struggling with gaining traction and consistently earning the opportunity to provide managed services expertise to their current or prospective client base. 

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Measuring Hardware and Output for the Public Administration Vertical Market

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Cortney Kasuba

This article examines data from Lyra's Office Print Monitor (OPM) service regarding the public administration vertical market. The types of institutions in this market include executive offices, legislative bodies, police protection, and various administration and regulation sub-industries, including national security and international affairs. 

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Compensation Planning for Managed Print Services

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Mark Shelton

Recently I worked on developing a comprehensive managed print services program with the business principal of a large reseller company. They had multiple locations and a large sales and technical staff. The business principal was absolutely convinced that MPS was the way of the future for their business and championed the effort all the way down the organizational chart. He was charged up and his enthusiasm was infectious! As we completed the MPS training programs, everyone in the organization matched his excitement and eagerness to launch the program.

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Asking the Right Questions

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Laura Kittner

When it comes to sourcing managed print software options, there is no shortage of vendors ready to help. Each present distinct value points and compelling product and service components to shore up any MPS requirements you do not have in house today. That's the good news... and at times, the bad news. With so many options—distinct options—how do you ever really know what features, functions and supporting services are best suited for your business?

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Allied Document Solutions & Services Deepens Client Relationships with MPS

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Emily Offshack

Allied Document Solutions & Services was established in 1994 to provide computer and imaging supplies to commercial accounts in Southern New Jersey, Southeastern Pennsylvania and Northern Delaware. Today, with managed print services in their portfolio, they conduct business in over 35 states and offer clients customized solutions that use state-of-the-art technology and best-in-class printing hardware.

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Acquisitions Allow Hardware Makers to Market More Services

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

In this magazine, we talk a lot about managed print services, but MPS is just the thin edge of the services wedge. Printer and copier manufacturers offer a host of other services, and that list continues to grow as companies invest and acquire more assets.

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Inside a Law Firm: MPS Brings Efficiencies to Critical Business Processes

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Emily Offshack

With 1,600 lawyers and multiple offices in the U.S., Europe, the Middle East and Asia, Reed Smith represents many of the world's leading companies in a wide range of complex legal matters. As with all law firms, they rely heavily on producing printed documents for their clients and courts. 

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Market Ambiguity Continues to Adversely Impact the MPS Industry

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

Over the past few months, I've blogged regularly at The Imaging Channel website about the various MPS market forecasts that currently exist within our industry. As you probably know, there's a wide range of estimates out there as to how big the market is and how fast it's growing. The large delta between the high and low estimates is unsettling because it underscores that the MPS market remains obscure and ill-defined.

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Legal Services, Manufacturing, and Educational Services: A Comparison of Three Vertical Markets

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Jiquiang Rong

This article examines data from Lyra's Office Print Monitor (OPM) service as it relates to the legal services, manufacturing, and educational services sectors—three very different vertical markets, each with different printing requirements. An understanding of the similarities and differences between various vertical markets can assist vendors in making appropriate recommendations for their clients through their managed print services programs.

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