Features

Independent editorial coverage on the latest hot topics in managed print.

Managed Print Services: Major OEM Strategies

The Imaging Channel

by The Imaging Channel | 05/26/2014

During the first half of 2011, Lyra had the opportunity to speak with some of the industry’s leading OEMs, including HP, Ricoh and Xerox, about their managed print services (MPS) strategies. Each company has different MPS strategies, which are explored below in summaries of Lyra’s interviews with executives from each company. 

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The Keys to MPS Success: How You Can Gain Focus and Grow Sales

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Ryan Humphrey, Parts Now

Not long ago, managed print solutions was less than mainstream. Now it’s recognized as the present and future way to manage hard-copy output, yet it’s still a business practice not fully embraced by many.

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Why MPS Is Green-ish

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Sherry Lachine, PrintFleet

In the managed print services (MPS) industry, as in many industries, green, at times, is seen as a way to make gold. Many claims about green products or practices may be misleading to customers, making people believe that the company and product(s) are entirely sustainable, safe or environmentally friendly. The term “greenwashing” was coined back in the 1980s regarding the hotel industry’s practice of placing placards in each room promoting the reuse of towels to “save the environment.” In fact, at that time, little or no effort was made to reduce energy waste on the part of many hoteliers; the focus was more on increased profit.

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While the Market Is Declining, Recent M&A Activity Could Be Good News for the Channel

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

Since the earthquake struck Japan in March, I’ve been following its impact on our industry closely. Some Japanese hardware vendors were hit harder than others, of course, but in general, there were significant adverse effects on the entire office imaging equipment industry.

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I Didn’t Ask You to Build a Watch — I Asked You What Time It Is

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Gregg Mader, Printer Essentials

I have conversations on a regular basis with resellers and VARs across the country who are attempting to deliver on the MPS value proposition, as well as distributors who are offering a managed services program to their resellers or VARs, and there is a fairly consistent message. The reseller/VAR community is struggling with gaining traction and consistently earning the opportunity to provide managed services expertise to their current or prospective client base. 

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Measuring Hardware and Output for the Public Administration Vertical Market

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Cortney Kasuba

This article examines data from Lyra's Office Print Monitor (OPM) service regarding the public administration vertical market. The types of institutions in this market include executive offices, legislative bodies, police protection, and various administration and regulation sub-industries, including national security and international affairs. 

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Compensation Planning for Managed Print Services

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Mark Shelton

Recently I worked on developing a comprehensive managed print services program with the business principal of a large reseller company. They had multiple locations and a large sales and technical staff. The business principal was absolutely convinced that MPS was the way of the future for their business and championed the effort all the way down the organizational chart. He was charged up and his enthusiasm was infectious! As we completed the MPS training programs, everyone in the organization matched his excitement and eagerness to launch the program.

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Asking the Right Questions

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Laura Kittner

When it comes to sourcing managed print software options, there is no shortage of vendors ready to help. Each present distinct value points and compelling product and service components to shore up any MPS requirements you do not have in house today. That's the good news... and at times, the bad news. With so many options—distinct options—how do you ever really know what features, functions and supporting services are best suited for your business?

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Allied Document Solutions & Services Deepens Client Relationships with MPS

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Emily Offshack

Allied Document Solutions & Services was established in 1994 to provide computer and imaging supplies to commercial accounts in Southern New Jersey, Southeastern Pennsylvania and Northern Delaware. Today, with managed print services in their portfolio, they conduct business in over 35 states and offer clients customized solutions that use state-of-the-art technology and best-in-class printing hardware.

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Acquisitions Allow Hardware Makers to Market More Services

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

In this magazine, we talk a lot about managed print services, but MPS is just the thin edge of the services wedge. Printer and copier manufacturers offer a host of other services, and that list continues to grow as companies invest and acquire more assets.

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Inside a Law Firm: MPS Brings Efficiencies to Critical Business Processes

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Emily Offshack

With 1,600 lawyers and multiple offices in the U.S., Europe, the Middle East and Asia, Reed Smith represents many of the world's leading companies in a wide range of complex legal matters. As with all law firms, they rely heavily on producing printed documents for their clients and courts. 

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Market Ambiguity Continues to Adversely Impact the MPS Industry

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

Over the past few months, I've blogged regularly at The Imaging Channel website about the various MPS market forecasts that currently exist within our industry. As you probably know, there's a wide range of estimates out there as to how big the market is and how fast it's growing. The large delta between the high and low estimates is unsettling because it underscores that the MPS market remains obscure and ill-defined.

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Legal Services, Manufacturing, and Educational Services: A Comparison of Three Vertical Markets

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Jiquiang Rong

This article examines data from Lyra's Office Print Monitor (OPM) service as it relates to the legal services, manufacturing, and educational services sectors—three very different vertical markets, each with different printing requirements. An understanding of the similarities and differences between various vertical markets can assist vendors in making appropriate recommendations for their clients through their managed print services programs.

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Interview with Jennie Fisher, GreatAmerica Leasing Corporation

The Imaging Channel

by The Imaging Channel | 05/26/2014

Jennie Fisher is the senior vice president and general manager of the Office Equipment Group at GreatAmerica Leasing Corporation.

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The Right Talent: A Hiring Process for MPS Success

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Sally Brause, GreatAmerica Financial Services

Navigating the change that managed print services brings to an existing copier dealership or value-added reseller requires a process that starts with a solid business plan. Dealers then need to commit to building the appropriate infrastructure and systems, and develop their staff through the appropriate training.

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Focus on Pages Helped Laser's Resource to Succeed in MPS

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Emily Offshack

The philosophy at Laser's Resource is that they succeed when they help their clients improve their business and lower costs. They achieve this by offering printer fleet analysis, print and document management solutions, affordable printer supplies, and the expertise of their professional staff and innovative partners.

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Things Are Improving, but Will We Ever Get Back to Where We Were?

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

As we rumble along in the second half of 2010, hardware manufacturers remain upbeat about the market, especially OEMs in the United States. Hewlett-Packard, Lexmark and Xerox have all indicated that the worst of the recession is behind us. They are now painting rosy pictures of the future, and they've got some solid financial results to support their claims. To be sure, demand has grown since last year, and business is much better in 2010 compared to 2009. But that's not saying much, and there is ample evidence that we should remain skeptical about the market.

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Interview with Tom Gall, Xerox

The Imaging Channel

by The Imaging Channel | 05/26/2014

Tom Gall is the director of value channel marketing at Xerox and is focused on driving the success of the Xerox channel business through programs, promotions, support and tools.

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Measuring Hardware Installations in the Educational Services Market

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Cortney Kasuba

Although the educational services vertical market comprises only a small fraction of the businesses in the United States (see Figure 1), companies from this market are very prevalent in Lyra's Office Print Monitor (OPM) service. Educational services accounted for less than 1 percent of the employees; establishments; and sales, shipments and revenue in the U.S. in 2007 (0.5 percent, 0.8 percent, and 0.2 percent, respectively).

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BusinessWare Solutions Used Technology Expertise to Transition to MPS

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Emily Offshack

BusinessWare Solutions is an IT value-added reseller based out of Hutchinson, Minn., with several offices in the surrounding regions. In addition to managed print services and document management, BusinessWare Solutions provides network solutions, server and storage virtualization, security solutions, technology training, and complete outsourced IT department solutions.

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