Features

Independent editorial coverage on the latest hot topics in managed print.

Five Things to Consider When Developing Your Mobile Field Service Strategy

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Robert Sombach, Nexent

The service business is on the move. To ensure a happy and satisfied customer base and an efficient field service team, the option of employing mobile technology is no longer considered “nice to have.” It has become a necessity to stay competitive.

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A Direct Question

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Jake Fishman, Gap Intelligence

It’s been hard to ignore the growing buzz surrounding the printing industry’s direct sales organizations as news of downsizing and branch closures placed a spotlight on the sustainability of the business model.

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OEMs Invest in 2011

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

Industry watchers recognize printer and copier manufacturers have been gaining solid ground in the enterprise space for the past few years by marketing more services, including managed print and document management solutions. OEMs are constantly crowing to their stakeholders that they are generating more and more revenue marketing services to larger customers, and each month brings news of new contracts. While vendors may have successfully wooed enterprise clients, their penetration of small and medium-size businesses (SMBs) has been more limited. Going forward, however, I expect that will change and OEMs will reap more cash from smaller companies, thanks in part to certain initiatives announced in 2011.

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Shifts in Consumer Behavior Drive Mobile Printing Solutions

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Raegen Pietrucha

What do 3-D TV and mobile printing have in common? Neither began to be part of the mainstream discussion until technology — either tangential or directly related — caught up, making it more appealing to users. Some early mobile printing solutions, for instance, were a bit complicated, as they were proxy-based, requiring the use of a PC as the middleman that would communicate with the printer on behalf of the mobile device to get output, explained Robert Shibata, marketing director at Thinxtream.

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Taking a Closer Look at Offering Managed Network Services

The Imaging Channel

by The Imaging Channel | 05/26/2014

by David Pohlman, GreatAmerica Financial Services

It’s an accepted fact that progressive office equipment dealers are actively moving down the path of managed network services (MNS). By transferring the day-to-day management of technology to a third-party MNS provider, small and medium-size businesses (SMBs) are able to get away from the break/fix model and move toward a more proactive technology management approach. MNS goes beyond selling technology equipment; it involves helping to keep your customers’ equipment running, backing up their data and protecting their email. For office equipment dealers, this is the biggest opportunity for growth since managed print.

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Executive Corner With Ed McLaughlin

The Imaging Channel

by The Imaging Channel | 05/26/2014

The Imaging Channel recently sat down with Ed McLaughlin, president of Xiphos Consulting and executive advisor to Sharp Electronics.

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Through Acquisitions and Changing Business Models, ECi’s Commitment To Service Remains Strong

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Lisa Weber

Providing end-to-end solutions for more than 7,000 diverse customers is no easy task. However, Ron Books, president and CEO of ECi Software Solutions, says it’s what his company does best.

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Executive Corner With Brendan Peters

The Imaging Channel

by The Imaging Channel | 05/26/2014

The Imaging Channel sat down with Brendan Peters,  iprint imaging segment manager at Intel Corp.

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Gap Intelligence’s 2011 Printing Industry Year in Review

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Jake Fishman, Gap Intelligence

I think it is safe to say that 2011 was an interesting one for the print industry. Between the impact of currency, natural disasters, recessions and civil unrest, it was hard at times to not view the market as a snakebit, but in my opinion, all of those hopefully short-term events took second stage to some very interesting technology and channel trends. The opportunities provided by these transitions suggest that 2012 will be a fun year.

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The Converging Worlds of Print and Managed Services

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Raegen Pietrucha

“The best laid plans of mice and men …” — well, you know how it goes. Or do you? No matter how deeply a business speculates about future obstacles and attempts to prepare for what it thinks can be expected, the unanticipated appears, throwing a stick in the spokes.

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Selling Managed Print Services: A Primer for VARs

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Jim Rise, Xerox Corp.

What if I told you that businesses with more than 100 employees that need help reducing costs and optimizing assets are an $8-billion opportunity for managed print services? Would that be something you’d be interested in?

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Printer Security and Compliance: MPS Obstacle or Opportunity?

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Greer Deneen

Security and compliance is a high-stakes topic in virtually any company today. Get it wrong, and — depending on the nature of the business — consequences can range from loss of critical data to customer identity theft or the always-invigorating litigation stemming from HIPAA and privacy violations. And that’s only half the story.

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MPS — Beyond Software and Services

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Gil Wazana, Micro Solutions Enterprises

Over the last year, I have been the self-appointed Guardian of Quality when it comes to discussing the importance of quality with respect to consumables within any MPS program. It’s not that quality isn’t important in transactional business, but it seems that most people, whether or not they practice what they preach, tend to talk more about cartridge quality when it comes to transactional or a-la-carte business versus MPS programs.

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Channel Profile: JD Young

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Raegen Pietrucha

Founded in 1949 in Tulsa, Okla., JD Young began its business in the industry as a print shop. The company became a copier reseller in the 1950s, and until recently, it was focused primarily on selling hardware and providing electronic content management. In 2007, though, JD Young headed into MPS with two of its previously established customers, and its business in the arena has continued to flourish since.

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Event Recap: The Imaging Channel’s Managed Print Summit

The Imaging Channel

by The Imaging Channel | 05/26/2014

The Imaging Channel’s Managed Print Summit took place July 19 in Las Vegas. Leaders in the technology and managed print field shared their expertise with a crowd of nearly 300 dealers; IT VARs; software, hardware and supplies providers; those interested in building their MPS offering and those looking to enter the arena.

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HP May Rather Sell Services Than PCs, But It’s Committed to Printers —at Least at the Moment!

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Charles Brewer, Actionable Intelligence

After reporting lackluster third-quarter results in August, Hewlett-Packard indicated it was restructuring to pursue “higher value, higher margin growth categories.” Details of the planned reorg provoked already-angry HP investors when they learned that the firm planned to end production of webOS devices like the recently released HP TouchPad and signaled it may — or may not — sell or spin off its PC unit.

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The Atlantic Crossing

The Imaging Channel

by The Imaging Channel | 05/26/2014

by Greer Deneen

When you look at Atlantic Business Products today, you won’t see many vestiges of the company’s copier dealer roots. With more than 15,000 customers, 250-plus employees and four locations in the New York City metropolitan area, the organization has — in just a handful of years — evolved into a full-spectrum managed services firm and one of the top five independent dealers in the country.

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Weeks Lerman a Winner Using United Stationers’ Recipe for MPS Success

The Imaging Channel

by The Imaging Channel | 05/26/2014

Launching a successful managed print services (MPS) program can pose a number of challenges for any office products dealer. But a proven recipe for MPS success, such as the one offered by United Stationers, can work even in America’s most competitive marketplace: New York City.

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Interview With Corey Simpson and Greg VanDeWalker

The Imaging Channel

by The Imaging Channel | 05/26/2014

The Imaging Channel recently interviewed Corey Simpson, community director of the CompTIA MPS Community and Greg VanDeWalker, the chairman of the community and senior vice president, strategic relationships, at GreatAmerica Leasing Corporation.

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Follow-Me/Secure-Release/Pull-Printing Options Offer New Opportunities

The Imaging Channel

by The Imaging Channel | 05/26/2014

by West McDonald

You are proud of your MPS offering. And so you should be! You’ve invested in sophisticated print-monitoring software. You’ve hired and trained an MPS sales specialist. You’ve perfected your CPP billing model. You offer an incredible range of options for single-function printers and multifunction devices. If you’re really rockin’ the MPS world, you have both OEM and compatible toner options for your customers, and you’re delivering toner “just in time.” Congratulations! Good for you! Amazing! Now all that’s left is to get a bag big enough to hold all that money you’re going to bring in!

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