Features

Independent editorial coverage on the latest hot topics in managed print.

Enhancing Workflow With Document Management Solutions

The Imaging Channel

by The Imaging Channel | 03/05/2014

by Scott Cullen

When it comes to helping customers enhance their workflow, what better place for an office technology dealer to start than with a document management solution?

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New Technologies in 2014: Flying Cars? How About a 3-D Printer Instead?

The Imaging Channel

by The Imaging Channel | 02/28/2014

By Greg Walters

Is 3-D printing the adjacent market we’ve been looking for? What’s there to say about new technologies? Are we all dashing off to the office in flying cars? No. Can I walk up to a panel on the wall and demand, “Tea, Earl Grey, hot,” and expect a steeped brew to pop out? No.

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The Sales Success Equation

The Imaging Channel

by The Imaging Channel | 02/28/2014

by David Wolfskehl

Most sales organizations do not maximize for their success, regardless of size or industry, because they do not embrace all the pieces of the sales success formula.

 

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Is That Your MFP or Your Smartphone?

The Imaging Channel

by The Imaging Channel | 03/04/2014

by Raegen Pietrucha

Try to imagine, for a moment, when the first piece of paper — that means of written transmission that has enabled us to imagine other modes of information communication well beyond — was made.

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Distribution Management and Supplies Network: Technology-Driven Distribution With a Hands-On Approach

The Imaging Channel

by The Imaging Channel | 03/05/2014

By Jennifer Shutwell

Author and futurist Ray Kurzweil wrote in his 2001 essay “The Law of Accelerating Returns” that “we won’t experience 100 years of progress in the 21st century — it will be more like 20,000 years of progress.” Of course, the concept of experiencing 20,000 years of progress is mind-boggling, but here in the new year, 14 years into the 21st century, we are beginning to sense the magnitude of Kurzweil’s prediction and how technology is playing a critical role in business transformation today. 

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Making a Big Production Out of Production Color

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Scott Cullen

If there weren’t opportunities for selling production color, do you think so many manufacturers would be piling those devices onto their menu of hardware offerings … or dealers would be clamoring to sell them as the market for machines in traditional office technology segments declines? Indeed, opportunities abound at the upper end of the hardware spectrum, and although monochrome production devices still represent a big opportunity, the future for color is more promising.

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Are We Experiencing a Convergence Or ‘The’ Convergence?

The Imaging Channel

by The Imaging Channel | 03/06/2014

By Greg Walters

“The God Machine,” a science fiction novel written in 1968 by Martin Caidin, is the story of a cybernetic technician who is one of the brains behind a top-secret government project determined to create artificial intelligence. The project he is working on becomes sentient and attempts to take over the world (of course). The work is one of Caidin’s earlier endeavors and a theme he returns to in later years, penning “Cyborg” (which became the foundation for “The Six Million Dollar Man”). Caidin may not have been the first to illustrate the biological/mechanical connection, but he helped popularize the concept of machine and humankind meshing together: the ultimate convergence. 

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Best Practices in Managed Print Services

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Jon Hafey

Like most any nascent product or service, the gap between early adoption and user acceptance is narrowed through technology advancement. This maxim is certainly true in the case of managed print services (or MPS, as it is commonly known throughout the multifunction product sector).

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Overcome the Help-Desk Disruption

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Raegen Pietrucha

“Disruption” — perhaps the most overused word of 2013. (Last year’s was “solution,” FYI.) Yet when it comes to what the help-desk staff of any technology-related business is witnessing these days, it seems no term could be more fitting.

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Mapping Your MPS Strategy in an Evolving Office Market

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Robert Palmer

MPS is growing both in size and scope, moving down market from traditional enterprise accounts where it began into large and midsize businesses. But with growth comes competition, and differentiating in a services business is always a difficult task. Meanwhile, the market has seen some commoditization of MPS – particularly in basic fleet-management services, where opportunities for differentiation are limited.

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Cost-Per-Seat MPS: The Future … Or Just a Figment of the Imagination?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Raegen Pietrucha

“Cost-per-seat MPS.” Say those words aloud. Perhaps you’ve never heard them together before; I myself was only introduced to the concept last year, having caught Greg Walters’ mention of it during a panel discussion at CompTIA’s Breakaway event.

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Channel Convergence: Roadblock or Opportunity?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Christopher DiReda, OKI Data

The task of managing a business is not easy by any means. But for hard-copy channel partners, this task is further compounded by a tumultuous economic situation in the industry — including margin and revenue declines, a struggling global economy and the proliferation of mobile device usage replacing hard-copy output.

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Why Aren’t More Current Customers Signing Up for Managed Services?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Darrell Amy, Dealer Marketing

Managed services is no longer a new concept to our industry. Dealers have invested tremendous amounts of time and money in managed services software, staff and training. Yet when you look at most dealerships, you’ll find that the percentage of their customers engaged in managed services agreements is still relatively small.

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The Cost of Ignoring Security in Print Environments? Try $450M

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Dave Westlake, PrintCommand

Enterprises face staggering — and escalating — vulnerabilities. A 2013 study of the Global 2000 companies by Ponemon Institute projects an average loss of $450 million per U.S. organization due to network attacks. Globally, that’s $398 million.

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Reduce Service Costs With Network Monitoring

The Imaging Channel

by The Imaging Channel | 03/07/2014

By Markus Brinsa

It’s a common scenario: You receive a service call claiming that a printer is down. Your dispatcher sends a field technician to the customer. The tech fixes the issue, closes the ticket and prepares for the next call.

You wish.

 

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The Flow of Information: Gearing Up for a New MPS Model

The Imaging Channel

by The Imaging Channel | 03/07/2014

By Robert Palmer

Not that long ago, businesses operated in what could best be described as a centralized office environment. Information was basically collected, created and assimilated at the very top levels of the company and flowed down through the organization. In terms of documents and printing, it was very much a “print and distribute” model. Information was printed in hard-copy form, then distributed to recipients who had little means to interact with or work with that information, except to go back to the top and start the process all over again.

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Compensation Plan Essentials

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Raegen Pietrucha

When dealers talk compensation plans for their sales staff, the majority of the conversation naturally revolves around — you guessed it — money: how much will be dished out, in what fashion, etc. These are important decisions that can make or break a business, and they have in fact been addressed many times in the pages of The Imaging Channel and beyond.

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Memjet Takes Its 'Think Fast' Story to the MPS Channel

The Imaging Channel

by The Imaging Channel | 05/14/2014

memjet office printingby Jim Lyons

Those close to the printing and imaging industry know the Memjet saga has been a long and winding one. Memjet and its (former) parent, Silverbrook Research, went public in 2007 with a stunning technology story supported by thousands of patents, dramatically fast printing demos and a business model that offered a far less expensive cost per page for speedy color printing.

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Office Supply Superstore Staples Makes the 'Next Logical Step' Into MPS

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Raegen Pietrucha

Co-founded by Thomas G. Stemberg and the late Leo Kahn in 1986, Staples opened its first location in Brighton, Mass. (just outside of Boston). Since, it has become the world’s largest office solutions chain, employing more than 88,000 people across about 1,900 stores around the globe. Now contributing to annual sales of approximately $25 billion is the company’s MPS offering, Staples Technology Solutions Managed Print Services, launched April 25 of last year.  

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The Big Picture: Toshiba Expands Into Digital Displays

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Scott Cullen

The sign of the times in the office technology dealer world is diversification. Besides the traditional hardware they’ve always sold, solutions and services remain at the top of most dealers’ diversification lists. Now some manufacturers — Toshiba, for one — are branching out into digital signage, creating more opportunities its traditional office technology dealers can diversify into.

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