Features

Independent editorial coverage on the latest hot topics in managed print.

Best Practices in Managed Print Services

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Jon Hafey

Like most any nascent product or service, the gap between early adoption and user acceptance is narrowed through technology advancement. This maxim is certainly true in the case of managed print services (or MPS, as it is commonly known throughout the multifunction product sector).

.

Overcome the Help-Desk Disruption

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Raegen Pietrucha

“Disruption” — perhaps the most overused word of 2013. (Last year’s was “solution,” FYI.) Yet when it comes to what the help-desk staff of any technology-related business is witnessing these days, it seems no term could be more fitting.

.

Mapping Your MPS Strategy in an Evolving Office Market

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Robert Palmer

MPS is growing both in size and scope, moving down market from traditional enterprise accounts where it began into large and midsize businesses. But with growth comes competition, and differentiating in a services business is always a difficult task. Meanwhile, the market has seen some commoditization of MPS – particularly in basic fleet-management services, where opportunities for differentiation are limited.

.

Cost-Per-Seat MPS: The Future … Or Just a Figment of the Imagination?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Raegen Pietrucha

“Cost-per-seat MPS.” Say those words aloud. Perhaps you’ve never heard them together before; I myself was only introduced to the concept last year, having caught Greg Walters’ mention of it during a panel discussion at CompTIA’s Breakaway event.

.

Channel Convergence: Roadblock or Opportunity?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Christopher DiReda, OKI Data

The task of managing a business is not easy by any means. But for hard-copy channel partners, this task is further compounded by a tumultuous economic situation in the industry — including margin and revenue declines, a struggling global economy and the proliferation of mobile device usage replacing hard-copy output.

.

Why Aren’t More Current Customers Signing Up for Managed Services?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Darrell Amy, Dealer Marketing

Managed services is no longer a new concept to our industry. Dealers have invested tremendous amounts of time and money in managed services software, staff and training. Yet when you look at most dealerships, you’ll find that the percentage of their customers engaged in managed services agreements is still relatively small.

.

The Cost of Ignoring Security in Print Environments? Try $450M

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Dave Westlake, PrintCommand

Enterprises face staggering — and escalating — vulnerabilities. A 2013 study of the Global 2000 companies by Ponemon Institute projects an average loss of $450 million per U.S. organization due to network attacks. Globally, that’s $398 million.

.

Reduce Service Costs With Network Monitoring

The Imaging Channel

by The Imaging Channel | 03/07/2014

By Markus Brinsa

It’s a common scenario: You receive a service call claiming that a printer is down. Your dispatcher sends a field technician to the customer. The tech fixes the issue, closes the ticket and prepares for the next call.

You wish.

 

.

The Flow of Information: Gearing Up for a New MPS Model

The Imaging Channel

by The Imaging Channel | 03/07/2014

By Robert Palmer

Not that long ago, businesses operated in what could best be described as a centralized office environment. Information was basically collected, created and assimilated at the very top levels of the company and flowed down through the organization. In terms of documents and printing, it was very much a “print and distribute” model. Information was printed in hard-copy form, then distributed to recipients who had little means to interact with or work with that information, except to go back to the top and start the process all over again.

.

Compensation Plan Essentials

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Raegen Pietrucha

When dealers talk compensation plans for their sales staff, the majority of the conversation naturally revolves around — you guessed it — money: how much will be dished out, in what fashion, etc. These are important decisions that can make or break a business, and they have in fact been addressed many times in the pages of The Imaging Channel and beyond.

.

Memjet Takes Its 'Think Fast' Story to the MPS Channel

The Imaging Channel

by The Imaging Channel | 05/14/2014

memjet office printingby Jim Lyons

Those close to the printing and imaging industry know the Memjet saga has been a long and winding one. Memjet and its (former) parent, Silverbrook Research, went public in 2007 with a stunning technology story supported by thousands of patents, dramatically fast printing demos and a business model that offered a far less expensive cost per page for speedy color printing.

.

Office Supply Superstore Staples Makes the 'Next Logical Step' Into MPS

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Raegen Pietrucha

Co-founded by Thomas G. Stemberg and the late Leo Kahn in 1986, Staples opened its first location in Brighton, Mass. (just outside of Boston). Since, it has become the world’s largest office solutions chain, employing more than 88,000 people across about 1,900 stores around the globe. Now contributing to annual sales of approximately $25 billion is the company’s MPS offering, Staples Technology Solutions Managed Print Services, launched April 25 of last year.  

.

The Big Picture: Toshiba Expands Into Digital Displays

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Scott Cullen

The sign of the times in the office technology dealer world is diversification. Besides the traditional hardware they’ve always sold, solutions and services remain at the top of most dealers’ diversification lists. Now some manufacturers — Toshiba, for one — are branching out into digital signage, creating more opportunities its traditional office technology dealers can diversify into.

.

The Platform

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Jake Fishman, gap Intelligence

I may be young compared to many of my peers in the office imaging analyst community, but my approach to the channels and technologies that I track can be pretty old school. Even as a growing share of my analysis shifts to services and solutions, I’m still drawn to the tangibility of speeds, feeds and CPCs. I remain fascinated by how they play into the sales strategies that have evolved from decades of reps hustling to close a deal or flip a box.

.

Your Customers Are Talking; Are You Listening?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Robert Palmer

As the imaging market continues to migrate to a services-led model, there are noticeable changes occurring in all facets of the business. Products themselves are evolving from feature-driven output devices to application-driven platforms designed more for information management than simply printing pages. As a result, equipment manufacturers have revised their approach to the market by rationalizing product lines to limit overlap and address more customers with fewer models.

.

HP and Lexmark Battle Over Office Market With a Bevy of New Machines

The Imaging Channel

by The Imaging Channel | 05/22/2014

by Charles Brewer | Actionable Intelligence

Back in October Hewlett-Packard and Lexmark unveiled a remarkable number of new machines aimed at the office. It appears that the two firms independently decided that there will be some recovery in the office equipment market in the new year and they’d better have the goods to take advantage of any pent-up demand.

.

HP Goes With the Flow

The Imaging Channel

by The Imaging Channel | 05/22/2014

by Jim Lyons

On October 30, HP made a major, headline-grabbing printer announcement, which included a number of new products and solutions for small, medium and large businesses. And while the traditional view of such an announcement might typically focus more on the hardware, it’s the “solution” side of the story that piques the interest of those close to the business, who note HP’s Printing and Personal Systems Group’s (PPSG) strengthened concentration on forward-looking areas.

.

New Technologies in MPS for 2013

The Imaging Channel

by The Imaging Channel | 05/22/2014

by Greg Walters | Walters & Shutwell

Johannes Gutenberg understood it has always been about communications — not simply marks on paper: “It is a press, certainly, but a press from which shall flow in inexhaustible streams.... A spring of truth shall flow from it: like a new star it shall scatter the darkness of ignorance, and cause a light heretofore unknown to shine.”

.

Print's Power Problems and Power Players

The Imaging Channel

by The Imaging Channel | 05/22/2014

by Raegen Pietrucha

In many a class I took over the years, scientific principles and theories were taught and, if possible, demonstrated. I remember being most intrigued by the elements of those concepts that remained unalterable, true. Often, such elements were absolute — black or white — but because of this, they were also eternally relegated to the realm of idea versus experience — purely conceptual, though presumably real. Absolute zero: a temperature that can never be reached, even in the coldest parts of outer space. Infinity: an endless quantity of space, time or both that simply can’t be bound, because to give it boundaries would be to limit it, and to limit it would go against its very essence.

.

TypeHaus Takes on Health Care Issues

The Imaging Channel

by The Imaging Channel | 05/22/2014

by Raegen Pietrucha

Well, it’s official: Health care is forever changed. Don’t worry — this reference isn’t political. The changes I’m speaking of are with respect to all those forms, documents, records and other paper miscellany that accompany a visit to a doctor or hospital — or used to, anyway. I have to admit, I hadn’t even realized there was some amount of comfort for me associated with all those papers it took me eons to fill out, to be passed back and forth countless times during the course of my always lengthy visits with doctors and specialists — that is, until they disappeared, of course.

.