Features

Independent editorial coverage on the latest hot topics in managed print.

National Business Equipment Goes Vertical for MPS Success

The Imaging Channel

by The Imaging Channel | 03/25/2014

by Amy Weiss

Albany, N.Y., is a hotbed of lawyers. Surprising? Well, maybe not when you think about it. New York State has the second-highest number of lawyers per capita in the United States (Washington, D.C., not surprisingly, takes the top spot in that category). And while, again not surprisingly, Manhattan takes the top spot within New York, that state’s capital city of Albany comes in second.

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Winners Do What Others Won’t: Preparation

The Imaging Channel

by The Imaging Channel | 03/25/2014

by Brad Roderick, TonerCycle/InkCycle

For the record, I am not a huge sports nut. My dad quotes players, coaches, stats and sports trivia dating back to his childhood. A good friend knows the college, the high school, and maybe even the elementary school of every player, past and present, on his favorite teams. One relative cares little about any of the details or even about specific teams; he just loves to watch any sport on T.V. — even golf. I am the odd man out. I have little interest in specific teams, players, or coaches.

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The Risk Matrix for MPS: Why Risk Management for MPS?

The Imaging Channel

by The Imaging Channel | 03/25/2014

by Sarah Henderson, West Point Products

I recently reread “Good to Great” by Jim Collins, and I was struck how the author comes to the conclusion that there is no silver bullet for making a good company become a great company. The same can be said about MPS programs as they are modeled within the imaging industry.

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Things Are Looking Up at the Low End of the Monochrome Market

The Imaging Channel

by The Imaging Channel | 03/25/2014

by Charles Brewer, Actionable Intelligence

The recession adversely affected the low end of the markets for personal and workgroup printers and MFPs. The impact was so profound that the market all but collapsed.

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HP Takes Business Ink Into New Territory With Officejet Enterprise Platform

The Imaging Channel

by The Imaging Channel | 03/25/2014

by Robert Palmer

On March 24, Hewlett-Packard announced the latest in a series of groundbreaking ink-based printing products targeted at business users.

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Executive Corner With Joe Contreras, Director, Product and Solutions Marketing, Toshiba America Business Solutions Inc.

The Imaging Channel

by The Imaging Channel | 03/25/2014

by Patricia Ames

At Toshiba’s 2013 LEAD conference we heard executives speak about digital signage, plans for the future and the managed print market. After the event we sat down with Joe Contreras to dig a little deeper.

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Q&A With Frank Mallozzi, SVP Worldwide Sales and Marketing, Electronics For Imaging (EFI)

The Imaging Channel

by The Imaging Channel | 03/25/2014

by Patricia Ames

The Imaging Channel sat down with Frank Mallozzi at EFI’s Connect conference in Las Vegas to catch up on the company’s activities in 2014. Here’s what we discovered.

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Enhancing Workflow With Document Management Solutions

The Imaging Channel

by The Imaging Channel | 03/05/2014

by Scott Cullen

When it comes to helping customers enhance their workflow, what better place for an office technology dealer to start than with a document management solution?

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New Technologies in 2014: Flying Cars? How About a 3-D Printer Instead?

The Imaging Channel

by The Imaging Channel | 02/28/2014

By Greg Walters

Is 3-D printing the adjacent market we’ve been looking for? What’s there to say about new technologies? Are we all dashing off to the office in flying cars? No. Can I walk up to a panel on the wall and demand, “Tea, Earl Grey, hot,” and expect a steeped brew to pop out? No.

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The Sales Success Equation

The Imaging Channel

by The Imaging Channel | 02/28/2014

by David Wolfskehl

Most sales organizations do not maximize for their success, regardless of size or industry, because they do not embrace all the pieces of the sales success formula.

 

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Is That Your MFP or Your Smartphone?

The Imaging Channel

by The Imaging Channel | 03/04/2014

by Raegen Pietrucha

Try to imagine, for a moment, when the first piece of paper — that means of written transmission that has enabled us to imagine other modes of information communication well beyond — was made.

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Distribution Management and Supplies Network: Technology-Driven Distribution With a Hands-On Approach

The Imaging Channel

by The Imaging Channel | 03/05/2014

By Jennifer Shutwell

Author and futurist Ray Kurzweil wrote in his 2001 essay “The Law of Accelerating Returns” that “we won’t experience 100 years of progress in the 21st century — it will be more like 20,000 years of progress.” Of course, the concept of experiencing 20,000 years of progress is mind-boggling, but here in the new year, 14 years into the 21st century, we are beginning to sense the magnitude of Kurzweil’s prediction and how technology is playing a critical role in business transformation today. 

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Making a Big Production Out of Production Color

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Scott Cullen

If there weren’t opportunities for selling production color, do you think so many manufacturers would be piling those devices onto their menu of hardware offerings … or dealers would be clamoring to sell them as the market for machines in traditional office technology segments declines? Indeed, opportunities abound at the upper end of the hardware spectrum, and although monochrome production devices still represent a big opportunity, the future for color is more promising.

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Are We Experiencing a Convergence Or ‘The’ Convergence?

The Imaging Channel

by The Imaging Channel | 03/06/2014

By Greg Walters

“The God Machine,” a science fiction novel written in 1968 by Martin Caidin, is the story of a cybernetic technician who is one of the brains behind a top-secret government project determined to create artificial intelligence. The project he is working on becomes sentient and attempts to take over the world (of course). The work is one of Caidin’s earlier endeavors and a theme he returns to in later years, penning “Cyborg” (which became the foundation for “The Six Million Dollar Man”). Caidin may not have been the first to illustrate the biological/mechanical connection, but he helped popularize the concept of machine and humankind meshing together: the ultimate convergence. 

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Best Practices in Managed Print Services

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Jon Hafey

Like most any nascent product or service, the gap between early adoption and user acceptance is narrowed through technology advancement. This maxim is certainly true in the case of managed print services (or MPS, as it is commonly known throughout the multifunction product sector).

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Overcome the Help-Desk Disruption

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Raegen Pietrucha

“Disruption” — perhaps the most overused word of 2013. (Last year’s was “solution,” FYI.) Yet when it comes to what the help-desk staff of any technology-related business is witnessing these days, it seems no term could be more fitting.

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Mapping Your MPS Strategy in an Evolving Office Market

The Imaging Channel

by The Imaging Channel | 03/06/2014

by Robert Palmer

MPS is growing both in size and scope, moving down market from traditional enterprise accounts where it began into large and midsize businesses. But with growth comes competition, and differentiating in a services business is always a difficult task. Meanwhile, the market has seen some commoditization of MPS – particularly in basic fleet-management services, where opportunities for differentiation are limited.

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Cost-Per-Seat MPS: The Future … Or Just a Figment of the Imagination?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Raegen Pietrucha

“Cost-per-seat MPS.” Say those words aloud. Perhaps you’ve never heard them together before; I myself was only introduced to the concept last year, having caught Greg Walters’ mention of it during a panel discussion at CompTIA’s Breakaway event.

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Channel Convergence: Roadblock or Opportunity?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Christopher DiReda, OKI Data

The task of managing a business is not easy by any means. But for hard-copy channel partners, this task is further compounded by a tumultuous economic situation in the industry — including margin and revenue declines, a struggling global economy and the proliferation of mobile device usage replacing hard-copy output.

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Why Aren’t More Current Customers Signing Up for Managed Services?

The Imaging Channel

by The Imaging Channel | 05/14/2014

by Darrell Amy, Dealer Marketing

Managed services is no longer a new concept to our industry. Dealers have invested tremendous amounts of time and money in managed services software, staff and training. Yet when you look at most dealerships, you’ll find that the percentage of their customers engaged in managed services agreements is still relatively small.

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