February 2016

What are industry leaders using for collaboration? We asked a panel of experts about tools, pain points, best practices and more, giving them the opportunity to answer some or all of the questions. The answers, like our panelists, are diverse, surprising and informative. Our panel this month:

Konica Minolta Business Solutions (KMBS) USA, one of the world’s leaders in information management focused on enterprise content, technology optimization, and cloud services, was seeking a partner that could provide a high quality, production-class, wide-format printer that would open new business opportunities for its customers. Operating in both direct and dealer sales models, KMBS’s portfolio of offerings delivers solutions to improve its customers’ speed to market, manage technology costs, and facilitate the sharing of information to increase productivity.

by Nancy Von Elsacker, TOPdesk

Service management refers to activities directed by policies, organized and structured in processes and supporting procedures that are performed by an organization or part of an organization to plan, deliver, operate and control services offered to customers.

by Arron Fu, UniPrint.net Corp.

Printing is one of the most basic business processes; one that has been changing with respect to the conveniences that users now have at their fingertips. Next year will not see its dissolution, but rather a continued evolution with the times to fit in with the developing IT and business landscapes. There’s no getting around it – the way in which we rely on printing has evolved over the years in cohesion with technological developments. Almost everything can now be personalized to fit individual working styles and is expected to move at even faster speed with the Internet of Things (IoT). As employees continue to enjoy the perks of BYOD technology and the mobile workspace becomes embedded into our culture, mainstays from the traditional experience of the office will need to advance in tandem.

by Brad Roderick, InkCycle

Diamond merchants determine the value of each precious stone by judging it by the four Cs of Color, Clarity, Cut and Carat weight. According to the Gemological Institute of America, “Beautiful. Rare. Cherished. Diamonds are the most sought-after gems on earth. Each one is unique. And each has specific qualities that establish its value.”

by Lindsay Kelley, Prospect Builder

We’ve all heard the saying “It takes a village to raise a child.” What does that mean? According to Wikipedia, “the origin comes from a proverb that leverages the cultural context and belief that it takes an entire community to raise a child. A child has the best ability to become a healthy adult if the entire community takes an active role in contributing to the rearing of the child.”

By Cliff Pollan, Sococo

Team managers, no matter what industry they’re in, will typically experience a common set of challenges – motivating the team, maintaining engagement, creating an environment that promotes team success, to name a few. Now, imagine how much harder it becomes to overcome these challenges when your team is located in, say, Hong Kong, Los Angeles and London. How can team leaders effectively manage a team that’s not even in the same office, let alone on the same continent?

by Patricia Ames

Tod Pike is a familiar and rather imposing figure in this industry, standing 6 feet, 6 inches tall without his cowboy boots. But he has a soft side — it’s his customers. The Imaging Channel had a chance recently to speak with this longtime OEM executive who has recently taken on a new challenge as a dealer — heading KÔTA, a unique joint venture between LDI Color ToolBox and the Mohegan Tribe. We couldn’t wait to find out more. Join me in the SpeakEasy.