October 2010

by Charles Brewer, Actionable Intelligence

As we rumble along in the second half of 2010, hardware manufacturers remain upbeat about the market, especially OEMs in the United States. Hewlett-Packard, Lexmark and Xerox have all indicated that the worst of the recession is behind us. They are now painting rosy pictures of the future, and they've got some solid financial results to support their claims. To be sure, demand has grown since last year, and business is much better in 2010 compared to 2009. But that's not saying much, and there is ample evidence that we should remain skeptical about the market.

Tom Gall is the director of value channel marketing at Xerox and is focused on driving the success of the Xerox channel business through programs, promotions, support and tools.

by Cortney Kasuba

Although the educational services vertical market comprises only a small fraction of the businesses in the United States (see Figure 1), companies from this market are very prevalent in Lyra's Office Print Monitor (OPM) service. Educational services accounted for less than 1 percent of the employees; establishments; and sales, shipments and revenue in the U.S. in 2007 (0.5 percent, 0.8 percent, and 0.2 percent, respectively).

by Emily Offshack

BusinessWare Solutions is an IT value-added reseller based out of Hutchinson, Minn., with several offices in the surrounding regions. In addition to managed print services and document management, BusinessWare Solutions provides network solutions, server and storage virtualization, security solutions, technology training, and complete outsourced IT department solutions.

by Mark Shelton

At the beginning of each mentoring class we hold, I ask for a show of hands in answer to these three questions, and typically, I get these responses:

How does the managed print services industry look from Wall Street? With over 13 years experience in equity research, nine of which were focused on IT hardware and imaging technology, Shannon Cross spoke with The Imaging Channel to share her take on market growth, OEM leadership, mergers and acquisitions, and the importance of the channel.