Current Issue

July 2011

Want to know who the leaders are in the managed print services industry? The 2011 MPSA Leadership Awards would be a good place to start. Showcasing the best of the best, the annual awards recognize organizations demonstrating leadership in MPS projects. This year’s winners were announced at the 2011 Global MPS Conference in Orlando, Fla.

Launching a successful managed print services (MPS) program can pose a number of challenges for any office products dealer. But a proven recipe for MPS success, such as the one offered by United Stationers, can work even in America’s most competitive marketplace: New York City.

The Imaging Channel recently interviewed Corey Simpson, community director of the CompTIA MPS Community and Greg VanDeWalker, the chairman of the community and senior vice president, strategic relationships, at GreatAmerica Leasing Corporation.

by West McDonald

You are proud of your MPS offering. And so you should be! You’ve invested in sophisticated print-monitoring software. You’ve hired and trained an MPS sales specialist. You’ve perfected your CPP billing model. You offer an incredible range of options for single-function printers and multifunction devices. If you’re really rockin’ the MPS world, you have both OEM and compatible toner options for your customers, and you’re delivering toner “just in time.” Congratulations! Good for you! Amazing! Now all that’s left is to get a bag big enough to hold all that money you’re going to bring in!

During the first half of 2011, Lyra had the opportunity to speak with some of the industry’s leading OEMs, including HP, Ricoh and Xerox, about their managed print services (MPS) strategies. Each company has different MPS strategies, which are explored below in summaries of Lyra’s interviews with executives from each company. 

by Ryan Humphrey, Parts Now

Not long ago, managed print solutions was less than mainstream. Now it’s recognized as the present and future way to manage hard-copy output, yet it’s still a business practice not fully embraced by many.

by Sherry Lachine, PrintFleet

In the managed print services (MPS) industry, as in many industries, green, at times, is seen as a way to make gold. Many claims about green products or practices may be misleading to customers, making people believe that the company and product(s) are entirely sustainable, safe or environmentally friendly. The term “greenwashing” was coined back in the 1980s regarding the hotel industry’s practice of placing placards in each room promoting the reuse of towels to “save the environment.” In fact, at that time, little or no effort was made to reduce energy waste on the part of many hoteliers; the focus was more on increased profit.

by Charles Brewer, Actionable Intelligence

Since the earthquake struck Japan in March, I’ve been following its impact on our industry closely. Some Japanese hardware vendors were hit harder than others, of course, but in general, there were significant adverse effects on the entire office imaging equipment industry.

by Gregg Mader, Printer Essentials

I have conversations on a regular basis with resellers and VARs across the country who are attempting to deliver on the MPS value proposition, as well as distributors who are offering a managed services program to their resellers or VARs, and there is a fairly consistent message. The reseller/VAR community is struggling with gaining traction and consistently earning the opportunity to provide managed services expertise to their current or prospective client base.