by Charles Brewer, Actionable Intelligence
Industry watchers recognize printer and copier manufacturers have been gaining solid ground in the enterprise space for the past few years by marketing more services, including managed print and document management solutions. OEMs are constantly crowing to their stakeholders that they are generating more and more revenue marketing services to larger customers, and each month brings news of new contracts. While vendors may have successfully wooed enterprise clients, their penetration of small and medium-size businesses (SMBs) has been more limited. Going forward, however, I expect that will change and OEMs will reap more cash from smaller companies, thanks in part to certain initiatives announced in 2011.
by Raegen Pietrucha
What do 3-D TV and mobile printing have in common? Neither began to be part of the mainstream discussion until technology — either tangential or directly related — caught up, making it more appealing to users. Some early mobile printing solutions, for instance, were a bit complicated, as they were proxy-based, requiring the use of a PC as the middleman that would communicate with the printer on behalf of the mobile device to get output, explained Robert Shibata, marketing director at Thinxtream.
by David Pohlman, GreatAmerica Financial Services
It’s an accepted fact that progressive office equipment dealers are actively moving down the path of managed network services (MNS). By transferring the day-to-day management of technology to a third-party MNS provider, small and medium-size businesses (SMBs) are able to get away from the break/fix model and move toward a more proactive technology management approach. MNS goes beyond selling technology equipment; it involves helping to keep your customers’ equipment running, backing up their data and protecting their email. For office equipment dealers, this is the biggest opportunity for growth since managed print.
by Lisa Weber
Providing end-to-end solutions for more than 7,000 diverse customers is no easy task. However, Ron Books, president and CEO of ECi Software Solutions, says it’s what his company does best.
by Jake Fishman, Gap Intelligence
I think it is safe to say that 2011 was an interesting one for the print industry. Between the impact of currency, natural disasters, recessions and civil unrest, it was hard at times to not view the market as a snakebit, but in my opinion, all of those hopefully short-term events took second stage to some very interesting technology and channel trends. The opportunities provided by these transitions suggest that 2012 will be a fun year.