October 2012

by Raegen Pietrucha

Anyone in the print business who isn’t aware at this point that managed service providers (MSPs) are entering the MPS space — and are even being assisted by old industry players to do so — must have been living under a boulder the past few years. “We’re definitely seeing more and more MSPs adding print to their mix, when they started out without it,” said Don Jones, senior partner and principal technologist of Concentrated Technology, an IT consulting firm. What’s behind such a major shift in this space?

by Larry Jamieson, The Photizo Group

Print volumes have been a concern for the printing industry for nearly as long as the industry has existed. Ever since businesses owned machines that could print on paper, the printed page has been the primary method of communication and record retention for companies.

by Charles Brewer, Actionable Intelligence

It’s becoming abundantly clear that Samsung is serious about taking some share of the office equipment market away from more established players like Canon, Ricoh, Xerox and others. This summer, Samsung expanded its A3 portfolio by adding five new entry-level machines to its MultiXpress line, which hitherto had only two A3 units. In addition to broadening its selection of hardware, Samsung is investing to better support its channel partners in their efforts to add more enterprise clients and further penetrate small to medium-size businesses.

by Greg Walters, Walters & Shutwell

Thinking about the people of managed print services poses a complex query: How can anyone pick one or a few special people as standouts within the managed print services ecosystem? Even though MPS, in its current form, is roughly four years old — closer to five — the ecosystem is loaded.

by Markus Brinsa, Paessler

In business, as in nature, evolution is vital to ensuring survival of the species. Through continuous innovation, the managed print services industry has evolved from providing a straight-up hardware product to offering full-service imaging solutions. As the industry faces the next frontier — the move from managed print services to complete managed network services — a new breed of services and solutions have emerged to help service providers make the leap with ease, less risk and low cost.

by Sarah Henderson, West Point Products

I still remember the first conversation I had several years ago with a dealer principal who very confidently stated, “MPS pricing is just the old cost-per-copy bundling with a new name — no big deal!” Fast-forward about six months later, and this same dealer expressed frustrations about having to take printers under contract and summed up MPS pricing as “guessing — and hoping not to get burned.”

This June, Ricoh announced it had partnered with Digital Gateway to create a new dealer system interface. The Imaging Channel asked Ricoh’s Meagan Moody a few questions about the project.

The Imaging Channel sat down with Gordon Snider, Director of Business Development, PrintFleet, to ask some questions.

by Raegen Pietrucha

A company named after the family that founded it, Edwards Business Systems (EBS) opened its first office in 1954 in West Reading, Penn., and has since grown to 11 locations (including Virginia Business Systems, or VBS) that serve businesses large and small across eastern Pennsylvania and central Virginia. Originally a copier dealer of Konica Minolta and Ricoh products, EBS expanded its line to include HP devices in 2005, at which time it also decided to build an MPS offering. Here’s EBS’ success story.