October 2013

by Scott Cullen

If there weren’t opportunities for selling production color, do you think so many manufacturers would be piling those devices onto their menu of hardware offerings … or dealers would be clamoring to sell them as the market for machines in traditional office technology segments declines? Indeed, opportunities abound at the upper end of the hardware spectrum, and although monochrome production devices still represent a big opportunity, the future for color is more promising.

By Greg Walters

“The God Machine,” a science fiction novel written in 1968 by Martin Caidin, is the story of a cybernetic technician who is one of the brains behind a top-secret government project determined to create artificial intelligence. The project he is working on becomes sentient and attempts to take over the world (of course). The work is one of Caidin’s earlier endeavors and a theme he returns to in later years, penning “Cyborg” (which became the foundation for “The Six Million Dollar Man”). Caidin may not have been the first to illustrate the biological/mechanical connection, but he helped popularize the concept of machine and humankind meshing together: the ultimate convergence. 

by Jon Hafey

Like most any nascent product or service, the gap between early adoption and user acceptance is narrowed through technology advancement. This maxim is certainly true in the case of managed print services (or MPS, as it is commonly known throughout the multifunction product sector).

by Raegen Pietrucha

“Disruption” — perhaps the most overused word of 2013. (Last year’s was “solution,” FYI.) Yet when it comes to what the help-desk staff of any technology-related business is witnessing these days, it seems no term could be more fitting.

by Robert Palmer

MPS is growing both in size and scope, moving down market from traditional enterprise accounts where it began into large and midsize businesses. But with growth comes competition, and differentiating in a services business is always a difficult task. Meanwhile, the market has seen some commoditization of MPS – particularly in basic fleet-management services, where opportunities for differentiation are limited.