MELVILLE, N.Y., JANUARY 24, 2018 – Showing steadfast commitment to service and support, the Business Imaging Solutions Group (BISG) Technical Support Center of Canon U.S.A., Inc., a leader in digital imaging solutions, proudly receives the “Center of Excellence” certification from BenchmarkPortal for the ninth consecutive year. One of the most prestigious certifications in the customer service and support industry, the certification honors customer service call centers that rank in the top 10 percent of call centers surveyed.
“The certification of Canon U.S.A. is a direct result of its leadership’s commitment to balancing cost-effective service solutions with best-in-class service performance,” says Bruce Belfiore, CEO, BenchmarkPortal. “It is an achievement of distinction.”
To evaluate a call center, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.
“As we approach nearly a decade of earned Center of Excellence Certifications, it paints a vivid picture of our continuous dedication to provide outstanding customer support and experience. We are once again honored to be recognized by BenchmarkPortal for our continuous efforts to provide exceptional customer support,” says Leroy Farrell, vice president and general manager, Business Imaging Solutions Group, Engineering Services and Solutions, Canon U.S.A., Inc. “The recent launch of our new Customer Solutions Center speaks volumes about our continued commitment to providing state-of-the-art and innovative end-to-end solutions support for our channel partners and customers.”
The Customer Solutions Center fosters collaboration, with the technical support, engineering, and development teams all working together within one location to employ cutting-edge technologies that deliver outstanding service and support solutions to our channel partners , and in turn customers, across the enterprise, production, large format, image capture, and desktop imaging product lines.
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their contact centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Discover what the steps to certification are and how they will improve your center’s performance. www.BenchmarkPortal.com/contact-centercertification/.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.
For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.