Blogs

by Robert Palmer | 10/1/15

On September 22, HP introduced three new LaserJet machines aimed at the enterprise sector. The new models deliver a host of capabilities that help set them apart from previous HP products. To begin with, HP’s latest printers and MFPs are all based on the firm’s JetIntelligence cartridge technology, which was introduced earlier this year. As a result, each of the new machines has a smaller overall footprint and offers faster print speeds compared with its predecessor.

by Martin de Martini | 9/30/15

IT managers have come to realize that there is no doom and gloom around BYOD initiatives. The stats support this. Gartner estimates that by 2017, the typical organization will support more employees using their personal smartphones and tablets than enterprise-supplied devices. They’ve seen the future and it still involves a mobile device. For the organization, the selling point of BYOD is that it is more cost effective than desktops, productivity will increase and employees will be happier.

by Robert Palmer | 9/23/15

Samsung’s National Dealer Summit, held September 15–17 at the Loews Miami Beach Hotel, was a testament to just how far the firm has come in just a short period of time. Samsung used the event to showcase its recently announced MX7 series A3 platform along with a plethora of solutions and technologies to reinforce its vision for the connected office of the future. Specifically, Samsung believes that mobility and technology integration will be key to meeting future business demands, and it sees the connected office MFP as the hub for enabling a mobile-focused workforce.

by Patricia Ames | 9/21/15

The Imaging Channel had a chance to sit down recently with Chip Miceli, CEO of Des Plaines Office Equipment, and Mike Stramaglio, President and CEO of MWA Intelligence, and discuss how an ERP can literally change your world.  Allow them to explain just how that can happen in the following Q&A.

by Robert Palmer | 9/15/15

On September 9, Xerox announced a program that it says will provide channel partners the tools they need to increase customer penetration, expand deeper into document services, and maximize investment in Xerox printing devices. The initiative, called “Innovate to Grow,” is specifically designed to help Xerox and its partners carve out a larger share of overall customer spend among small- and medium-size businesses (SMBs).

by Patricia Ames | 9/14/15

I’m heading home suitably impressed after visiting the Canon Expo in New York City this past week. Canon hosts these events every five years (or quinquennially, in case you’re not inclined to Google). Analysts were treated to a dizzying array of technology - some newly released, some still in development.  Office technology was only a small part of this event which spanned medical imaging, surveillance solutions, photography and cinema, microscopes, telescopes and anything else their superb lenses, sensors and semiconductors can facilitate.

by Brad Banyas | 9/8/15

Is your organization so intently focused on lead generation and customer acquisition that you are ignoring your most important customers … the ones you already have?  It is ironic that organizations often spend millions of dollars and thousands of hours to acquire new customers only to do very little to manage and enhance their ongoing experience once they are on board.  Beautifully designed marketing campaigns attract new customers, but boring communications that fail to engage and enhance soon work to erode the customer experience, inhibit your ability to up-sell and cross-sell, and threaten brand loyalty over time.

by Robert Palmer | 9/2/15

On September 1, HP announced that it has expanded its Instant Ink replacement service to include several new printer/MFP models. In addition, the firm has made advancements both in technology and service delivery, which it believes will improve the overall user experience and help drive further program adoption.

by Toni DuGal | 8/24/15

In the last blog post “The Golden Era of Innovation in Document Outsourcing,” I discussed the role of the cloud and automation and how these innovations have delivered greater visibility into operational costs and led to improved efficiencies and workflows, which fueled growth in managed print services (MPS). For the third and final post of this series, I want to look into the MPS crystal ball and offer some insights and predictions about the industry’s future.

by Robert Palmer | 8/20/15

In a surprising move, Memjet announced on August 11 that it has filed a patent infringement lawsuit against HP. Filed in the U.S. District Court for the Southern District of California, the lawsuit alleges infringement of eight different Memjet patents related to its page-wide "waterfall" printing technology.