Contributions and insights from leading voices in the MPS, document management and office technology industry.

Xerox Boosts Printer/MFP Lineup With New Monochrome Machines

The Imaging Channel

by The Imaging Channel | 10/15/2014

by Robert Palmer | 10/15/14

On October 14, Xerox launched three new monochrome machines, two targeted at the low end of the SMB market and one designed for office workgroup and enterprise applications. The new products offer little in terms of technological advancement. Nevertheless, Xerox’s latest announcement underscores an obvious trend occurring in the office space: monochrome-only devices continue to thrive despite the ongoing promise of color. 

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The Big Split: HP to Separate Its PC/Printer and Enterprise Businesses

The Imaging Channel

by The Imaging Channel | 10/07/2014

by Robert Palmer | 10/7/14

On Monday, Hewlett-Packard announced sweeping changes that promise to radically alter the course of the company’s future, as well as the landscape for IT products and services. After years of speculation and rumor, the firm has decided to split its enterprise services business from its PC and printer operations. The result will be two separate and publicly traded companies roughly equal in size, both of which will be Fortune 50 businesses. The transaction is expected to be complete by the end of fiscal 2015.

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Becoming the Perpetually Valuable MSP

The Imaging Channel

by The Imaging Channel | 10/03/2014

by Dave Sobel | 10/1/14

As I write this article, I’m in Dusseldorf, Germany, where we are hosting our MAX 2014 conference for the German market. This is the fourth of our series, and the team has flown around the world, visiting Australia, the U.S., the UK, and now mainland Europe. The focus has been on business growth, and how to grow your business, expand product lines, and add recurring revenue.

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BTA East District Event Provides Direction for Dealers in the Search for Adjacencies

The Imaging Channel

by The Imaging Channel | 10/02/2014

by Robert Palmer | 10/2/14

I recently attended the BTA East District Event in Baltimore, MD, where I was fortunate enough to lead a session and to moderate a panel discussion with representatives from three of the industry’s leading hardware manufactures. The BTA District Events provide a great mix of industry insight with a chance to hear directly from dealers — those in the trenches working hard to grow their business in the midst of transformation and a declining need for print.

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3D Printing Just Got Interesting

The Imaging Channel

by The Imaging Channel | 09/22/2014

by Amy Weiss | 9/22/14

I was sort-of watching the news the other night, paying the usual amount of attention – half focused on murder, misery, death and destruction, half focused on Clash of Clans – when an interesting combination of phrases caught my ear. Star Trek. 3D printing. Space. It was enough to get me to put the iPad down.

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The Apple Watch and Printing: What? No AirPrint?

The Imaging Channel

by The Imaging Channel | 09/19/2014

by Greg Walters | 9/19/14

The other day I Tweeted, “Is #Apple part of Mopria? With digital content growing, wouldn't it make sense to print from my Apple Watch?” My point was with all the fanfare and hoopla, printing is never mentioned. Users rarely think about printing and when they do, it’s a pain. 

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Samsung National Dealer Summit: Taking Aim at the Connected Enterprise

The Imaging Channel

by The Imaging Channel | 09/18/2014

by Robert Palmer | 9/18/14

I was fortunate enough to attend Samsung’s National Dealer Summit last week in Dallas. The event served as a venue for showcasing Samsung’s technology, its expertise in all things digital and mobile, and its continuing desire to become a formidable force in the enterprise printing space. Samsung has come a long way since its initial foray into the printing business, and while its success to date has largely come in the SOHO and small business sectors, the firm is clearly gearing up for a full-scale push into the corporate enterprise printing market.

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Security Highlights HP’s Increased Focus on Printing Solutions

by | 09/04/2014

by Robert Palmer | 9/4/14

On September 4, Hewlett-Packard made a series of moves as part of an overall repositioning of its solutions business. There are several facets to HP’s latest announcement, including improved security solutions, a new HP Flow MFP, and a branding strategy that will serve as an umbrella for all current and future HP printing solutions.

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Good Workflow Kills Paper

The Imaging Channel

by The Imaging Channel | 09/03/2014

by Greg Walters | 9/3/14

Passing notes in class used to result in a disciplinary action.  Back then, the most efficient method of conveying information or querying a prospect was to scratch a simple question on a scrap of paper and ask your neighbor pass it along. “Do you like me? Do you want to be my friend? Check yes or no." In the early days of business, like those notes in third grade, sales orders were hand written on paper with a pen.

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Convergence: Insights into IT and Print Services

The Imaging Channel

by The Imaging Channel | 08/27/2014

by Dave Sobel | 8/27/14

Business constantly evolves. This is a cliché, of course, but a true one. Technology has driven industries forward and creates new ones. The print business transitioned from “mere” print to imaging, bringing a wealth of new opportunities. Imaging requires network enablement, and devices continue to get smarter and smarter. A printer is no longer a device without processing – now, it is a computer in itself, a device on the network to be managed, monitored, and serviced in much the same way as a traditional desktop or laptop. 

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Jump Start Your Team

The Imaging Channel

by The Imaging Channel | 08/24/2014

by Steven Branstetter | 8/25/14

It’s Tuesday afternoon around 2 p.m. and all of your employees are flat. The entire office has a feeling similar to a morgue, and you are thinking to yourself, “How am I going to get everyone motivated?” There are thousands of theories, methods and techniques to motivate your team, and hundreds of books on leadership and teamwork that you can read, and they will all work great. However I have discovered a simple tweak you can make to your office that will energize you team today.

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Is HP Gearing Up to Push Ink Subscription Services Into the Office?

by | 08/15/2014

by Robert Palmer | 8/15/14

We recently discovered that HP is currently promoting a new version of its ink subscription service called Instant Ink Professional. About a year ago, HP formally launched its Instant Ink program, which provides customers with a monthly subscription-based business model for printing pages and replacing ink supplies. While the original Instant Ink program is aimed primarily at home and SOHO users, HP is investigating opportunities for pushing similar services further upmarket.

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Distributed Printing and MPS Fueling Migration to A4-Size Hardware

by | 08/04/2014

by Robert Palmer | 8/4/14

Recent announcements from several vendors underscore the growing importance of A4-size hardware in today’s overall product mix. Canon USA, for example, recently launched its imageRUNNER ADVANCE C350iF and C250iF color multifunction office systems. The new models can print and scan letter-sized documents in color or monochrome at speeds of up to 36 and 26 ppm, respectively. Both models offer a standard paper capacity of up to 650 letter- or legal-size sheets, with the ability to expand to 2,300 sheets utilizing optional paper cassettes.

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Science of Printing Lab Tour Demonstrates HP’s Commitment to Inkjet Technology

by | 07/17/2014

by Robert Palmer | 7/19/14

I recently had the good fortune to visit HP’s inkjet labs located in Corvallis, Ore., and Vancouver, Wash., for a two-day event billed as “The Science of Printing.” The event, which took place June 26-27, offered a unique glimpse into the inner workings of HP’s engineering processes and R&D facilities.  A select group of approximately 25 industry analysts and press representatives were invited to attend the briefing, which included a whirlwind tour of various engineering facilities spanning both sites and multiple campuses.

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Konica Minolta: Racing to Win

The Imaging Channel

by The Imaging Channel | 07/17/2014

Patricia Amesby Patricia Ames | 7/17/14

Fast and furious pretty much describes the pace of both organic growth and acquisition happening at Konica Minolta. In an industry where the word “growth” is heard less and less frequently, Konica Minolta’s Blueprint for the Future event was a refreshing change. 

What is Konica Minolta doing right? Apparently a lot. With global growth last year at 55 percent in MPS and 41 percent in enterprise accounts, this blue giant in the office space is blazing all kinds of trails.

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Your Beliefs May Be Holding You Back

The Imaging Channel

by The Imaging Channel | 07/15/2014

by Brad Roderick | 7/15/14

My friend Rod is a professional salesperson. He tends to lead in all of the activity metrics but consistently lags in what matters the most: revenue dollars. We meet every now and then to talk about his “new” plan and reassess his selling skills. Rod appears to have everything that it takes to be successful. He certainly has experience and skill. He knows his products, his company and his market well. And for a long time I could never quite put my finger on why he kept missing the mark.

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OKI Looks to Continue Success in BTA Channel With New A3-Size, LED-based Color MFPs

by | 06/19/2014

Robert Palmerby Robert Palmer | 6/18/14

On June 16, OKI Data Americas announced the availability of its latest color MFPs, the ES9465 and ES9475. Developed in partnership with Toshiba TEC, the new models consist of a Toshiba A3-size copier-based engine utilizing an OKI LED print head. Part of the OKI Executive Series, the ES9465 and ES9475 are available exclusively through the office equipment dealer channel. 

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Leading Others to Action — Part 3

The Imaging Channel

by The Imaging Channel | 06/06/2014

by Brad Roderick | 6/12/14

This is it, the final stretch. The last of three installments focused on the one thing that you absolutely must be able to do if you are to succeed in any endeavor: Get Other People To Do The Things You Need Them To Do.

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Creating a Selling Versus Screening Interview Process

The Imaging Channel

by The Imaging Channel | 06/03/2014

by Steven Branstetter | 6/3/14

First interviews are always very interesting, both from a company and the candidate’s perspective. Both parties are not only trying to make a great first impression, but they are also feeling out a new opportunity. As a company, how do you handle this difficult situation and maintain control of the interview?

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Speed: An Experience, Not A Spec

by | 05/19/2014

by Kim Beswick | 5/19/14

Imagine the thrill of heart-thumping roller-coaster ride and compare it to the agony of a slow traffic jam. Connect for a few moments with the thrill, the adrenaline rush of “fasssst” vs. the red-faced frustration of things that are “slowwww.” The fact is, speed (or the lack of it) drives an incredible range of emotions and human chemical brain reactions. It makes our lives thrilling or frustrating and promises to ease the simplest of life/work tasks or thwart our best laid plans.

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