Contributions and insights from leading voices in the MPS, document management and office technology industry.

Ground-Breaking Partnership Between KMBS and MWAi Signals New Era for Imaging Channel

The Imaging Channel

by The Imaging Channel | 02/19/2015

by Robert Palmer | 2/19/15

On February 17, MWA Intelligence Inc. announced that it has formed a strategic alliance with Konica Minolta Business Solutions (KMBS). As part of the alliance, the two firms will offer MWAi’s FORZA platform to dealers and other providers in the imaging channel. Built on SAP Business One, MWAi’s FORZA platform offers dealers an alternative to current business systems and third party software programs. 

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‘Terminus’ MPS

The Imaging Channel

by The Imaging Channel | 02/17/2015

by Greg Walters | 2/17/15

Managed print services as they once were have been replaced by dead programs. More than that — walking dead programs. Zombies. Barely detectable, cannibalistic programs crept into organizations of all sizes promising impossible cost reductions and spreading the commoditization of services. The establishment, in unfamiliar territory, created a false sanctuary and moved toward small-footprint, multifunction laser printers. Some returned to liquid toner, hoping to shake those pesky cartridge re-animators while others implemented subscription-based schemes. Some stayed the course selling copiers.

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Xerox Revenue Dips Again as Document Technology Business Continues to Struggle

The Imaging Channel

by The Imaging Channel | 02/05/2015

by Robert Palmer | 2/5/15

On January 30, Xerox announced its Q4 and FY 2014 results. As wereported in December of last year, Xerox has agreed to sell its ITO business to ATOS in a deal that is designed to allow the firm to focus more on higher value services. As a result, Xerox’s most recent results reflect the pending sale of its ITO business, which is being reported as discontinued operations.

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Epson Targets Office Workgroup with Replaceable Ink Pack System

The Imaging Channel

by The Imaging Channel | 01/21/2015

by Robert Palmer | 1/22/15

Inkjet continues to carve out space in the office printing market thanks to ongoing advancements in products and imaging technology. The year 2014 could be viewed as a coming out party for inkjet in the office, and signs indicate that 2015 could signal the emergence of an entirely new category of office workgroup-class inkjet machines.

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Equipment Quotas Do Not Evolve, They Conquer

The Imaging Channel

by The Imaging Channel | 01/21/2015

by Greg Walters | 1/21/15

"We've made too many compromises already; too many retreats. They invade our space and we fall back. They assimilate entire worlds and we fall back. Not again. The line must be drawn here! This far, no further!" - Jean Luc Picard

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gapForecast: What to Expect From the Print Industry in 2015

The Imaging Channel

by The Imaging Channel | 01/19/2015

by Jake Fishman | 1/19/15

There are a lot of reasons to feel confident in what 2015 has in store for the print industry. The economy (at least in the U.S.) is looking as strong as it has in recent memory, there are a number of interesting strategies and initiatives emerging, and many vendors in our industry are now posting solid profit and revenue growth. However, there are powerful technological and behavioral changes unfolding that will impact printing as we know it, and the real storyline for 2015 and the years to come will be the evolution of our industry in the face of these changes.

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Canon Pushes Mobility and Usability With New imageCLASS MFPs

The Imaging Channel

by The Imaging Channel | 01/07/2015

by Robert Palmer | 1/7/15

On January 5, Canon U.S.A introduced two new MFPs aimed at small and medium-size businesses and workgroups. Positioned as the new flagship products in its Color imageCLASS product line, the Color imageCLASS MF820Cdn and Color imageCLASS MF810Cdn deliver what Canon represents as new standards in areas such as productivity, image quality, and ease of use.

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Best Practices for MSPs in 2015

The Imaging Channel

by The Imaging Channel | 12/29/2014

by Dave Sobel | 12/29/14

With the year-end approaching, it’s time for analysts (and guys like me) to make our predictions for 2015. It’s a time-honored tradition, as the end of one year and the start of another feels like a great time for us to be gazing into our crystal balls.

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MPS 2014 — There Are Four Lights

The Imaging Channel

by The Imaging Channel | 12/26/2014

by Greg Walters | 12/26/14

Looking back across the months, the managed print services landscape is littered with familiar stories of success and defeat: OEMs still pitch hardware, albeit in the format they sold against just 12 short months ago. Software is the software that’s always been. Heck, Preo might even make a comeback.

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Xerox Decision to Sell ITO Unit Signals Continued Focus on High-Value Services

The Imaging Channel

by The Imaging Channel | 12/22/2014

by Robert Palmer | 12/22/14

Xerox has announced plans to sell its Information Technology Outsourcing (ITO) business to France-based computer services provider Atos. Terms of the deal call for Atos to pay $1.05 billion in cash prior to closing adjustments, with additional consideration of $50 million subject to the condition of certain assets at closing. The transaction, which is subject to customary conditions and regulatory approval, is expected to be complete in the first half of 2015.

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Samsung Reorganizes, Reaffirms Its Commitment to the Channel

The Imaging Channel

by The Imaging Channel | 12/13/2014

by Robert Palmer | 12/12/14

On December 10, Samsung announced plans to combine Samsung Electronics America (SEA) and Samsung Telecommunications America (STA) into a single entity. The move is designed to bring together all of Samsung’s branded consumer and enterprise business operations in the U.S. under a single organization to strengthen business operations, drive growth, and improve collaboration across all market segments.

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Epson Joins List of Vendors Pushing Inkjet Into the Office Workgroup

The Imaging Channel

by The Imaging Channel | 12/10/2014

by Robert Palmer | 12/11/14

For quite some time, BPO has predicted a continued migration of inkjet technology into the office-printing market. The year 2014 has been particularly active within the business inkjet category, with products and services spanning multiple segments and from a variety of vendors. Just recently, Epson continued that trend with the expansion of its WorkForce Pro product line into the office workgroup market.

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The Future of Our Business - The Wookie in The Room

The Imaging Channel

by The Imaging Channel | 12/09/2014

by Greg Walters | 12/8/14

I'm writing this three weeks after the Executive Connection Summit and I’m still feeling the effects. Intel, SAP, Cisco — foundational members of the technology industry, stalwart believers in all things connected, came to speak here in our backyard. To be sure, it stands as the best show in the industry, with superior content. As Gavin Williams said, “The goal was really to educate as much of the industry as possible about the innovation available today.” The bar is officially higher, but there’s something more recondite just under the surface.

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Turn Your Tablet Into a Customizable User Interface With Ricoh’s New A3-Size MFPs

The Imaging Channel

by The Imaging Channel | 11/25/2014

by Robert Palmer | 11/25/14

On November 19, Ricoh launched a new line of A3-size monochrome MFPs aimed at mid-to-large-size workgroups. What sets these new machines apart from other Ricoh MFPs, and indeed most competitive products, is the ability to control the device directly from a smart phone or tablet. According to Ricoh, the MP 2554/MP 3054/MP 3554 series of products empower users to take control of their MFP and achieve new levels of information access and mobility.

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ECS: Talk Tracks Equal Soundtracks

The Imaging Channel

by The Imaging Channel | 11/03/2014

by Patricia Ames | 11/3/14

I had the opportunity to attend the Executive Connection Summit in Scottsdale this past week, which was hosted by Technology United – a unique consortium of solution providers in the imaging channel. As if setting the tone, that unique quality permeated the entire event, starting with the hip, retro venue, crossing over to a dizzying array of speakers with highly diverse backgrounds both in the channel and outside it, and ending each evening with fun and unusual dinners.

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HP Is Betting Big on 3D Printing With New Multi Jet Fusion Technology

The Imaging Channel

by The Imaging Channel | 10/30/2014

by Robert Palmer | 10/30/14

On October 29, HP announced its foray into the world of 3D printing with the unveiling of its new Blended Reality ecosystem, which it says will bridge the gap between the physical and digital worlds and help overcome barriers to more widespread adoption of 3D printing. There are two key components to HP’s Blended Reality ecosystem: Multi Jet Fusion 3D printing technology and a computing platform called Sprout by HP. Working in concert, HP believes its new system can open up new market opportunities and revolutionize goods and parts production utilizing 3D printing technology.

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Remote Workers and the Paperless Office

The Imaging Channel

by The Imaging Channel | 10/22/2014

by Greg Walters | 10/22/14

The debate rages — is there, will there ever be, a paperless office? The politically correct response is, “no silly, it's less paper, not paperless.”  My answer is the paperless office is already here and those who refuse to admit it are deniers. In the end, we’re all simply debating ourselves, expecting different results; academic insanity. As I consider the denier position, if print volume is increasing or holding steady, why has HP been experiencing so many challenges and why did International Paper shutter paper-making plants?  I can imagine many carriage and buggy whip manufactures feeling the same way and expressing similar arguments the year automobiles started replacing horse drawn carriages en masse: 1913.

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Xerox Boosts Printer/MFP Lineup With New Monochrome Machines

The Imaging Channel

by The Imaging Channel | 10/15/2014

by Robert Palmer | 10/15/14

On October 14, Xerox launched three new monochrome machines, two targeted at the low end of the SMB market and one designed for office workgroup and enterprise applications. The new products offer little in terms of technological advancement. Nevertheless, Xerox’s latest announcement underscores an obvious trend occurring in the office space: monochrome-only devices continue to thrive despite the ongoing promise of color. 

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The Big Split: HP to Separate Its PC/Printer and Enterprise Businesses

The Imaging Channel

by The Imaging Channel | 10/07/2014

by Robert Palmer | 10/7/14

On Monday, Hewlett-Packard announced sweeping changes that promise to radically alter the course of the company’s future, as well as the landscape for IT products and services. After years of speculation and rumor, the firm has decided to split its enterprise services business from its PC and printer operations. The result will be two separate and publicly traded companies roughly equal in size, both of which will be Fortune 50 businesses. The transaction is expected to be complete by the end of fiscal 2015.

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Becoming the Perpetually Valuable MSP

The Imaging Channel

by The Imaging Channel | 10/03/2014

by Dave Sobel | 10/1/14

As I write this article, I’m in Dusseldorf, Germany, where we are hosting our MAX 2014 conference for the German market. This is the fourth of our series, and the team has flown around the world, visiting Australia, the U.S., the UK, and now mainland Europe. The focus has been on business growth, and how to grow your business, expand product lines, and add recurring revenue.

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