Contributions and insights from leading voices in the MPS, document management and office technology industry.

Memjet Sues HP, Claims Patent Infringement of Page-Wide Printing Technology

The Imaging Channel

by The Imaging Channel | 08/20/2015

by Robert Palmer | 8/20/15

In a surprising move, Memjet announced on August 11 that it has filed a patent infringement lawsuit against HP. Filed in the U.S. District Court for the Southern District of California, the lawsuit alleges infringement of eight different Memjet patents related to its page-wide "waterfall" printing technology.

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HP Inc. — Will It Make a Difference?

The Imaging Channel

by The Imaging Channel | 08/16/2015

by Greg Walters | 8/17/15

The papers are served and signed. Finances and property equally assigned, all “proper” procedures dutifully, if not coldly, have been followed and filed. She said separating was for the best, months after announcing “we’re better together.”

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Innovation Gamification

The Imaging Channel

by The Imaging Channel | 08/14/2015

by Lynette Bossler | 8/14/15

Innovation doesn’t always have to result in cutting edge products or services. Sometimes simple changes in a process can improve efficiency or make customer interactions effortless. As a case in point, we've introduced new products and services such as digital signatures to reduce stresses and pain points for our channel partners. In this blog, we’ll talk about why innovation is necessary to thrive, and ways to kick-start innovation in your organization.

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Epson’s EcoTank Rollout for North America: Is the Old Ink Cartridge Doomed?

The Imaging Channel

by The Imaging Channel | 08/06/2015

by Robert Palmer | 8/615

On August 4, Epson finally rolled out its EcoTank inkjet platform for the North American market. The EcoTank system was actually introduced in the UK last year and has also been made available in other regions, often with great fanfare and expectation. With its EcoTank solution, Epson is hoping to transform the traditional printer business by replacing ink cartridges with large, refillable ink tanks that come loaded with enough ink to last up to two years in certain applications.

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Lexmark Posts Revenue Decline and Net Loss in Q2, But Business Mix is Improving

The Imaging Channel

by The Imaging Channel | 07/22/2015

by Robert Palmer | 7/22/15

On July 21, Lexmark announced its second-quarter 2015 earnings results, which were met with mixed market reaction. The firm’s results demonstrate both the challenges it faces with the traditional imaging and printing business, as well as continued progress with its transformation strategy. Lexmark reported GAAP revenue of $879.3 million in Q2 2015, down 1.4 percent from $891.8 million in the year-ago period.

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The Golden Era of Innovation in Document Outsourcing

The Imaging Channel

by The Imaging Channel | 07/20/2015

by Toni DuGal | 7/20/15

As I outlined in the first part of this series, “The Prehistoric Days of Document Outsourcing,” the early days of the document outsourcing industry were some scary times – void of color, personalization, transparency regarding total print spend and visibility into siloed operations. But just like a fine wine, things get better with age.

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Big Data is in the House

The Imaging Channel

by The Imaging Channel | 07/14/2015

by Patricia Ames | 7/14/15

It took a Song of the Day club and over 5 million Instagram followers for me to meet “Big Data.” I’d like you to meet him too. The video comes from Viacom Velocity, an integrated marketing firm that created its own ad to demonstrate how it uses big data to understand and solve its clients’ problems. 

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Xerox Looks to Drive Channel Engagement With New MPS Tools Aimed at SMB

The Imaging Channel

by The Imaging Channel | 07/08/2015

by Robert Palmer | 7/8/15

On July 6, Xerox unveiled several new solutions and services aimed at helping channel partners capitalize on the growing opportunity for MPS within the SMB sector. The suite of tools could be viewed as a combination of new solutions; enhancements to previously available solutions; and expanded availability of tools that previously were not open to the channel.

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What Does a Good Entry-Level Sales Candidate Look Like?

The Imaging Channel

by The Imaging Channel | 07/06/2015

by Steven Branstetter | 7/6/15

In the June 2015 issue of The Imaging Channel we started to take a look at hiring new sales candidates for your organization. In that article titled “What Does a Top Sales Professional Look Like?” we specifically examined what to look for in a seasoned sales professional. In this installment we will begin to look more closely at hiring entry-level candidates.

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The Prehistoric Days of Document Outsourcing

The Imaging Channel

by The Imaging Channel | 06/29/2015

by Toni DuGal | 6/29/15

Before the age of software-as-a-service (SaaS), automation, mobile and analytics – the drivers behind the evolution of the document outsourcing industry – the market was radically different. In looking back at the space, which was characterized by siloed workflows, black-and-white communications and lack of transparency regarding print spend, it was a truly scary time – much like being trapped on Isla Sorna in Jurassic Park!

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gap intelligence Partners With Perform IT to Launch MPS Sales Automation Tool

The Imaging Channel

by The Imaging Channel | 06/26/2015

by Robert Palmer | 6/26/15

On June 23, market research firm gap intelligence announced that it is partnering with Europe-based perform IT to offer its MPS sales automation tool in the United States. The U.S. version, marketed under the brand name “SalesDrive powered by gap intelligence,” will be offered to MPS providers and sales professionals as part of the firm’s suite of sales enablement tools.

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Millennial Marketing Chat

The Imaging Channel

by The Imaging Channel | 06/17/2015

by Patricia Ames | 6/17/15
 

In an exclusive online extension of the popular Channel Chat feature, I had the chance to explore how the Millennials approach the June theme of “Best Practices in Sales & Marketing” with PrintFleet’s crack marketing team – Elise McFarlane and Kristen Deyo.

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Disaster Preparedness Month is Here – It’s Not Just About Your Data

The Imaging Channel

by The Imaging Channel | 06/15/2015

David Brown | 6/15/15
 

The Imaging Channel spoke with David Brown, President of Collicutt Energy Services Inc. recently to get a briefing on what businesses can do to be prepared when faced with a disaster that includes loss of power. We learned that there are certain steps and precautions business owners can and should take to mitigate the damage done.

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HP Reveals Strategic Direction for Both New Businesses at IAS 2015

The Imaging Channel

by The Imaging Channel | 06/10/2015

by Robert Palmer | 6/10/15

I am just returning from the HP Industry Analyst Summit 2015, held June 2-4 at the Venetian in Las Vegas. The event was an eye opener in many respects. To begin with, this marked the first year that HP has combined its analyst briefing with the HP Discover customer event. Having never attended HP Discover, I was able to see firsthand the lengths to which HP is willing to go to keep its customers enthused, involved, and informed.

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When it Comes to Security, the Best Defense is a Good Offense

The Imaging Channel

by The Imaging Channel | 06/05/2015

by Amy Weiss | 6/5/15

Picture a world where your every move is monitored. Where danger lurks around even the most innocuous-looking corners. Where even the most mundane task puts your very existence at risk. 
It’s not1984, it’s not Jurassic Park, it’s not a Steven King book. It’s real life in the year 2015.

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Revenue and Earnings Fall as HP Points to Additional Costs for Planned Split

The Imaging Channel

by The Imaging Channel | 05/28/2015

by Robert Palmer | 5/28/15

On May 21, HP announced its Q2 fiscal 2015 financial results. Reaction was mixed on news that HP outperformed earnings projections but fell short of revenue targets. For the quarter, net revenue declined 7 percent to $25.5 billion, compared with $27.3 billion in Q2 2014, and was down 2 percent on a constant currency basis. The results reflect revenue declines in 11 of the past 12 reporting quarters for HP. Although HP surpassed earnings projections, non-GAAP earnings fell to 1.6 billion, compared with $1.69 billion in the year-ago quarter.

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HIMSS 2015 and Print

The Imaging Channel

by The Imaging Channel | 05/11/2015

by Greg Walters | 5/11/15

HIMSS is a national, yearly show promoting technology in healthcare put on by the Healthcare Information and Management Systems Society. One can find providers for everything from hospital beds to billing software; from business intelligence to prescription printing.

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The Great Managed IT Services Race

The Imaging Channel

by The Imaging Channel | 03/31/2015

by Jake Fishman | 4/1/15

Three months and two national dealer meetings into 2015 and it’s clear that one of the greatest trends taking place in the MFP industry has almost nothing to do with imaging equipment or the printed page. Like never before, MFP manufacturers and dealers are investing in Managed IT Services, with the goals of differentiating their offerings, diversifying their revenue sources, and building a bridge to the less-print future.

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The Billion-Dollar Question: Will Lexmark's $1B Kofax Acquisition Work?

The Imaging Channel

by The Imaging Channel | 03/25/2015

by Kevin Craine | 3/25/15

Mergers and acquisitions are rampant in the tech world, and another big one was announced yesterday. Lexmark and Kofax announced that the two companies have entered into a merger agreement in which Lexmark will acquire Kofax for a total enterprise value of approximately $1 billion.

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ITEX 2015: The Hardest Working Copier Show in the Land

The Imaging Channel

by The Imaging Channel | 03/22/2015

by Greg Walters | 3/23/15

This year’s ITEX show was my fourth so although there are folks who’ve attended a dozen or so times, I have a bit of perspective.  There was a time when I felt we as an industry had too many shows — Lyra, TIEX, BTA, OEM dealer events, Photizo, Recharger, etc. — we seemed to be talking a great deal, but just among ourselves about ourselves. Some may feel that after one or two years, shows regurgitated the same content.  Others, felt instead of learning, attendees were marketing targets, ending up in somebody else funnel.  And still others found the entire process costly and without merit — irrelevant.

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