Contributions and insights from leading voices in the MPS, document management and office technology industry.

HP Reveals Strategic Direction for Both New Businesses at IAS 2015

by Robert Palmer | 6/10/15

I am just returning from the HP Industry Analyst Summit 2015, held June 2-4 at the Venetian in Las Vegas. The event was an eye opener in many respects. To begin with, this marked the first year that HP has combined its analyst briefing with the HP Discover customer event. Having never attended HP Discover, I was able to see firsthand the lengths to which HP is willing to go to keep its customers enthused, involved, and informed.

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When it Comes to Security, the Best Defense is a Good Offense

by Amy Weiss | 6/5/15

Picture a world where your every move is monitored. Where danger lurks around even the most innocuous-looking corners. Where even the most mundane task puts your very existence at risk. 
It’s not1984, it’s not Jurassic Park, it’s not a Steven King book. It’s real life in the year 2015.

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Revenue and Earnings Fall as HP Points to Additional Costs for Planned Split

by Robert Palmer | 5/28/15

On May 21, HP announced its Q2 fiscal 2015 financial results. Reaction was mixed on news that HP outperformed earnings projections but fell short of revenue targets. For the quarter, net revenue declined 7 percent to $25.5 billion, compared with $27.3 billion in Q2 2014, and was down 2 percent on a constant currency basis. The results reflect revenue declines in 11 of the past 12 reporting quarters for HP. Although HP surpassed earnings projections, non-GAAP earnings fell to 1.6 billion, compared with $1.69 billion in the year-ago quarter.

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HIMSS 2015 and Print

by Greg Walters | 5/11/15

HIMSS is a national, yearly show promoting technology in healthcare put on by the Healthcare Information and Management Systems Society. One can find providers for everything from hospital beds to billing software; from business intelligence to prescription printing.

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The Great Managed IT Services Race

by Jake Fishman | 4/1/15

Three months and two national dealer meetings into 2015 and it’s clear that one of the greatest trends taking place in the MFP industry has almost nothing to do with imaging equipment or the printed page. Like never before, MFP manufacturers and dealers are investing in Managed IT Services, with the goals of differentiating their offerings, diversifying their revenue sources, and building a bridge to the less-print future.

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The Billion-Dollar Question: Will Lexmark's $1B Kofax Acquisition Work?

by Kevin Craine | 3/25/15

Mergers and acquisitions are rampant in the tech world, and another big one was announced yesterday. Lexmark and Kofax announced that the two companies have entered into a merger agreement in which Lexmark will acquire Kofax for a total enterprise value of approximately $1 billion.

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ITEX 2015: The Hardest Working Copier Show in the Land

by Greg Walters | 3/23/15

This year’s ITEX show was my fourth so although there are folks who’ve attended a dozen or so times, I have a bit of perspective.  There was a time when I felt we as an industry had too many shows — Lyra, TIEX, BTA, OEM dealer events, Photizo, Recharger, etc. — we seemed to be talking a great deal, but just among ourselves about ourselves. Some may feel that after one or two years, shows regurgitated the same content.  Others, felt instead of learning, attendees were marketing targets, ending up in somebody else funnel.  And still others found the entire process costly and without merit — irrelevant.

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HP Launches JetIntelligence

by Robert Palmer | 3/19/15

On March 10 at a press and analyst event in New York City, HP unveiled its latest laser printers aimed at SMBs and small workgroups. The one-day event began with a press conference led by Pradeep Jotwani, senior vice president of HP’s LaserJet and Enterprise Solutions business, followed by a hands-on product showcase featuring HP’s newest technology. 

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Toshiba Rolls Out New MFPs Aimed at Enterprise and Light Production

by Robert Palmer | 3/5/15

On March 2, Toshiba America Business Solutions launched a series of monochrome MFP models, expanding the firm’s lineup firmly into the light production space. The e-STUDIO 907/1057/1207 series offers customers a strong combination of speed and other performance options to meet the demands of high-end departmental and light production applications.

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Music and Laughter at the Konica Minolta Dealer Event

by Patricia Ames | 2/27/15

I can’t remember a time when I have returned from an OEM dealer event where the two biggest impressions left with me were music and laughter. But it just happened at the recent Konica Minolta event. That says a lot about a company that is also absolutely serious about technology and innovation.

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Ground-Breaking Partnership Between KMBS and MWAi Signals New Era for Imaging Channel

by Robert Palmer | 2/19/15

On February 17, MWA Intelligence Inc. announced that it has formed a strategic alliance with Konica Minolta Business Solutions (KMBS). As part of the alliance, the two firms will offer MWAi’s FORZA platform to dealers and other providers in the imaging channel. Built on SAP Business One, MWAi’s FORZA platform offers dealers an alternative to current business systems and third party software programs. 

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‘Terminus’ MPS

by Greg Walters | 2/17/15

Managed print services as they once were have been replaced by dead programs. More than that — walking dead programs. Zombies. Barely detectable, cannibalistic programs crept into organizations of all sizes promising impossible cost reductions and spreading the commoditization of services. The establishment, in unfamiliar territory, created a false sanctuary and moved toward small-footprint, multifunction laser printers. Some returned to liquid toner, hoping to shake those pesky cartridge re-animators while others implemented subscription-based schemes. Some stayed the course selling copiers.

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Xerox Revenue Dips Again as Document Technology Business Continues to Struggle

by Robert Palmer | 2/5/15

On January 30, Xerox announced its Q4 and FY 2014 results. As wereported in December of last year, Xerox has agreed to sell its ITO business to ATOS in a deal that is designed to allow the firm to focus more on higher value services. As a result, Xerox’s most recent results reflect the pending sale of its ITO business, which is being reported as discontinued operations.

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Epson Targets Office Workgroup with Replaceable Ink Pack System

by Robert Palmer | 1/22/15

Inkjet continues to carve out space in the office printing market thanks to ongoing advancements in products and imaging technology. The year 2014 could be viewed as a coming out party for inkjet in the office, and signs indicate that 2015 could signal the emergence of an entirely new category of office workgroup-class inkjet machines.

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Equipment Quotas Do Not Evolve, They Conquer

by Greg Walters | 1/21/15

"We've made too many compromises already; too many retreats. They invade our space and we fall back. They assimilate entire worlds and we fall back. Not again. The line must be drawn here! This far, no further!" - Jean Luc Picard

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gapForecast: What to Expect From the Print Industry in 2015

by Jake Fishman | 1/19/15

There are a lot of reasons to feel confident in what 2015 has in store for the print industry. The economy (at least in the U.S.) is looking as strong as it has in recent memory, there are a number of interesting strategies and initiatives emerging, and many vendors in our industry are now posting solid profit and revenue growth. However, there are powerful technological and behavioral changes unfolding that will impact printing as we know it, and the real storyline for 2015 and the years to come will be the evolution of our industry in the face of these changes.

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Canon Pushes Mobility and Usability With New imageCLASS MFPs

by Robert Palmer | 1/7/15

On January 5, Canon U.S.A introduced two new MFPs aimed at small and medium-size businesses and workgroups. Positioned as the new flagship products in its Color imageCLASS product line, the Color imageCLASS MF820Cdn and Color imageCLASS MF810Cdn deliver what Canon represents as new standards in areas such as productivity, image quality, and ease of use.

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Best Practices for MSPs in 2015

by Dave Sobel | 12/29/14

With the year-end approaching, it’s time for analysts (and guys like me) to make our predictions for 2015. It’s a time-honored tradition, as the end of one year and the start of another feels like a great time for us to be gazing into our crystal balls.

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MPS 2014 — There Are Four Lights

by Greg Walters | 12/26/14

Looking back across the months, the managed print services landscape is littered with familiar stories of success and defeat: OEMs still pitch hardware, albeit in the format they sold against just 12 short months ago. Software is the software that’s always been. Heck, Preo might even make a comeback.

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Xerox Decision to Sell ITO Unit Signals Continued Focus on High-Value Services

by Robert Palmer | 12/22/14

Xerox has announced plans to sell its Information Technology Outsourcing (ITO) business to France-based computer services provider Atos. Terms of the deal call for Atos to pay $1.05 billion in cash prior to closing adjustments, with additional consideration of $50 million subject to the condition of certain assets at closing. The transaction, which is subject to customary conditions and regulatory approval, is expected to be complete in the first half of 2015.

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