Contributions and insights from leading voices in the MPS, document management and office technology industry.

Big Data is in the House

The Imaging Channel

by The Imaging Channel | 07/14/2015

by Patricia Ames | 7/14/15

It took a Song of the Day club and over 5 million Instagram followers for me to meet “Big Data.” I’d like you to meet him too. The video comes from Viacom Velocity, an integrated marketing firm that created its own ad to demonstrate how it uses big data to understand and solve its clients’ problems. 

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Xerox Looks to Drive Channel Engagement With New MPS Tools Aimed at SMB

The Imaging Channel

by The Imaging Channel | 07/08/2015

by Robert Palmer | 7/8/15

On July 6, Xerox unveiled several new solutions and services aimed at helping channel partners capitalize on the growing opportunity for MPS within the SMB sector. The suite of tools could be viewed as a combination of new solutions; enhancements to previously available solutions; and expanded availability of tools that previously were not open to the channel.

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What Does a Good Entry-Level Sales Candidate Look Like?

The Imaging Channel

by The Imaging Channel | 07/06/2015

by Steven Branstetter | 7/6/15

In the June 2015 issue of The Imaging Channel we started to take a look at hiring new sales candidates for your organization. In that article titled “What Does a Top Sales Professional Look Like?” we specifically examined what to look for in a seasoned sales professional. In this installment we will begin to look more closely at hiring entry-level candidates.

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The Prehistoric Days of Document Outsourcing

The Imaging Channel

by The Imaging Channel | 06/29/2015

by Toni DuGal | 6/29/15

Before the age of software-as-a-service (SaaS), automation, mobile and analytics – the drivers behind the evolution of the document outsourcing industry – the market was radically different. In looking back at the space, which was characterized by siloed workflows, black-and-white communications and lack of transparency regarding print spend, it was a truly scary time – much like being trapped on Isla Sorna in Jurassic Park!

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gap intelligence Partners With Perform IT to Launch MPS Sales Automation Tool

The Imaging Channel

by The Imaging Channel | 06/26/2015

by Robert Palmer | 6/26/15

On June 23, market research firm gap intelligence announced that it is partnering with Europe-based perform IT to offer its MPS sales automation tool in the United States. The U.S. version, marketed under the brand name “SalesDrive powered by gap intelligence,” will be offered to MPS providers and sales professionals as part of the firm’s suite of sales enablement tools.

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Millennial Marketing Chat

The Imaging Channel

by The Imaging Channel | 06/17/2015

by Patricia Ames | 6/17/15
 

In an exclusive online extension of the popular Channel Chat feature, I had the chance to explore how the Millennials approach the June theme of “Best Practices in Sales & Marketing” with PrintFleet’s crack marketing team – Elise McFarlane and Kristen Deyo.

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Disaster Preparedness Month is Here – It’s Not Just About Your Data

The Imaging Channel

by The Imaging Channel | 06/15/2015

David Brown | 6/15/15
 

The Imaging Channel spoke with David Brown, President of Collicutt Energy Services Inc. recently to get a briefing on what businesses can do to be prepared when faced with a disaster that includes loss of power. We learned that there are certain steps and precautions business owners can and should take to mitigate the damage done.

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HP Reveals Strategic Direction for Both New Businesses at IAS 2015

The Imaging Channel

by The Imaging Channel | 06/10/2015

by Robert Palmer | 6/10/15

I am just returning from the HP Industry Analyst Summit 2015, held June 2-4 at the Venetian in Las Vegas. The event was an eye opener in many respects. To begin with, this marked the first year that HP has combined its analyst briefing with the HP Discover customer event. Having never attended HP Discover, I was able to see firsthand the lengths to which HP is willing to go to keep its customers enthused, involved, and informed.

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When it Comes to Security, the Best Defense is a Good Offense

The Imaging Channel

by The Imaging Channel | 06/05/2015

by Amy Weiss | 6/5/15

Picture a world where your every move is monitored. Where danger lurks around even the most innocuous-looking corners. Where even the most mundane task puts your very existence at risk. 
It’s not1984, it’s not Jurassic Park, it’s not a Steven King book. It’s real life in the year 2015.

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Revenue and Earnings Fall as HP Points to Additional Costs for Planned Split

The Imaging Channel

by The Imaging Channel | 05/28/2015

by Robert Palmer | 5/28/15

On May 21, HP announced its Q2 fiscal 2015 financial results. Reaction was mixed on news that HP outperformed earnings projections but fell short of revenue targets. For the quarter, net revenue declined 7 percent to $25.5 billion, compared with $27.3 billion in Q2 2014, and was down 2 percent on a constant currency basis. The results reflect revenue declines in 11 of the past 12 reporting quarters for HP. Although HP surpassed earnings projections, non-GAAP earnings fell to 1.6 billion, compared with $1.69 billion in the year-ago quarter.

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HIMSS 2015 and Print

The Imaging Channel

by The Imaging Channel | 05/11/2015

by Greg Walters | 5/11/15

HIMSS is a national, yearly show promoting technology in healthcare put on by the Healthcare Information and Management Systems Society. One can find providers for everything from hospital beds to billing software; from business intelligence to prescription printing.

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The Great Managed IT Services Race

The Imaging Channel

by The Imaging Channel | 03/31/2015

by Jake Fishman | 4/1/15

Three months and two national dealer meetings into 2015 and it’s clear that one of the greatest trends taking place in the MFP industry has almost nothing to do with imaging equipment or the printed page. Like never before, MFP manufacturers and dealers are investing in Managed IT Services, with the goals of differentiating their offerings, diversifying their revenue sources, and building a bridge to the less-print future.

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The Billion-Dollar Question: Will Lexmark's $1B Kofax Acquisition Work?

The Imaging Channel

by The Imaging Channel | 03/25/2015

by Kevin Craine | 3/25/15

Mergers and acquisitions are rampant in the tech world, and another big one was announced yesterday. Lexmark and Kofax announced that the two companies have entered into a merger agreement in which Lexmark will acquire Kofax for a total enterprise value of approximately $1 billion.

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ITEX 2015: The Hardest Working Copier Show in the Land

The Imaging Channel

by The Imaging Channel | 03/22/2015

by Greg Walters | 3/23/15

This year’s ITEX show was my fourth so although there are folks who’ve attended a dozen or so times, I have a bit of perspective.  There was a time when I felt we as an industry had too many shows — Lyra, TIEX, BTA, OEM dealer events, Photizo, Recharger, etc. — we seemed to be talking a great deal, but just among ourselves about ourselves. Some may feel that after one or two years, shows regurgitated the same content.  Others, felt instead of learning, attendees were marketing targets, ending up in somebody else funnel.  And still others found the entire process costly and without merit — irrelevant.

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HP Launches JetIntelligence

The Imaging Channel

by The Imaging Channel | 03/19/2015

by Robert Palmer | 3/19/15

On March 10 at a press and analyst event in New York City, HP unveiled its latest laser printers aimed at SMBs and small workgroups. The one-day event began with a press conference led by Pradeep Jotwani, senior vice president of HP’s LaserJet and Enterprise Solutions business, followed by a hands-on product showcase featuring HP’s newest technology. 

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Toshiba Rolls Out New MFPs Aimed at Enterprise and Light Production

The Imaging Channel

by The Imaging Channel | 03/05/2015

by Robert Palmer | 3/5/15

On March 2, Toshiba America Business Solutions launched a series of monochrome MFP models, expanding the firm’s lineup firmly into the light production space. The e-STUDIO 907/1057/1207 series offers customers a strong combination of speed and other performance options to meet the demands of high-end departmental and light production applications.

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Music and Laughter at the Konica Minolta Dealer Event

The Imaging Channel

by The Imaging Channel | 02/27/2015

by Patricia Ames | 2/27/15

I can’t remember a time when I have returned from an OEM dealer event where the two biggest impressions left with me were music and laughter. But it just happened at the recent Konica Minolta event. That says a lot about a company that is also absolutely serious about technology and innovation.

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Ground-Breaking Partnership Between KMBS and MWAi Signals New Era for Imaging Channel

The Imaging Channel

by The Imaging Channel | 02/19/2015

by Robert Palmer | 2/19/15

On February 17, MWA Intelligence Inc. announced that it has formed a strategic alliance with Konica Minolta Business Solutions (KMBS). As part of the alliance, the two firms will offer MWAi’s FORZA platform to dealers and other providers in the imaging channel. Built on SAP Business One, MWAi’s FORZA platform offers dealers an alternative to current business systems and third party software programs. 

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‘Terminus’ MPS

The Imaging Channel

by The Imaging Channel | 02/17/2015

by Greg Walters | 2/17/15

Managed print services as they once were have been replaced by dead programs. More than that — walking dead programs. Zombies. Barely detectable, cannibalistic programs crept into organizations of all sizes promising impossible cost reductions and spreading the commoditization of services. The establishment, in unfamiliar territory, created a false sanctuary and moved toward small-footprint, multifunction laser printers. Some returned to liquid toner, hoping to shake those pesky cartridge re-animators while others implemented subscription-based schemes. Some stayed the course selling copiers.

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Xerox Revenue Dips Again as Document Technology Business Continues to Struggle

The Imaging Channel

by The Imaging Channel | 02/05/2015

by Robert Palmer | 2/5/15

On January 30, Xerox announced its Q4 and FY 2014 results. As wereported in December of last year, Xerox has agreed to sell its ITO business to ATOS in a deal that is designed to allow the firm to focus more on higher value services. As a result, Xerox’s most recent results reflect the pending sale of its ITO business, which is being reported as discontinued operations.

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