Contributions and insights from leading voices in the MPS, document management and office technology industry.

Unicorns, Server-less Printing and Other Myths

The Imaging Channel

by The Imaging Channel | 11/18/2015

by Martin de Martini | 11/18/15

In the venture investment community, aunicorn is a startup company whose valuation has exceeded $1 billion. Similar to its fairy book meaning – a legendary creature never seen – we are drawn to it in the hopes that it is really true. More often than not, however, something too good to be true is found to be less than promised.

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Muckawanna

The Imaging Channel

by The Imaging Channel | 11/16/2015

by Patricia Ames | 11/16/15

Many, many moons ago when I was in college living what now seems to have been a glorious carefree life, I had the great pleasure in taking part in a spring festival we called “Muckawanna.” When the days started getting warm again and the specter of finals was still many weeks away, there would be a day of ridiculously childish behavior that was absolutely cathartic. 

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Kyocera Partners with Biscom and DocuWare for New Integrated MFP Solutions

The Imaging Channel

by The Imaging Channel | 11/11/2015

by Robert Palmer | 11/11/15

On November 10, Kyocera Document Solutions America (KDA) announced it has partnered with Biscom and DocuWare to introduce new solutions aimed at helping organizations gain better control over business-critical information.

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Mobile Shift — The Ecosystem of Hoteling

The Imaging Channel

by The Imaging Channel | 11/09/2015

by Toni DuGal | 11/9/15

The facts are in: As laptops, smartphones and tablets proliferate, they have created an era of mobile workers. This shift in the paradigm has made mobile productivity a business necessity for a company to remain competitive in this market. Many organizations have implemented new mobile work policies in an effort to attract more workers looking for increased flexibility.

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Rumors Fly as Major OEMs Explore Strategic Alternatives

The Imaging Channel

by The Imaging Channel | 10/28/2015

by Robert Palmer | 10/28/15

Following earnings announcements for hard copy vendors these days is very much like listening to a broken record. Currency fluctuations, market headwinds, softening demand, competitive pressures; these terms have become part and parcel when it comes to explaining the challenges facing most imaging OEMs today. The need to cut costs combined with an ongoing shift from paper to digital display has resulted in reduced spending on print in both the consumer and business sectors — and the pain is beginning to show.   

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Being the Person Who Has What It Takes

The Imaging Channel

by The Imaging Channel | 10/28/2015

by Brad Roderick | 10/28/15

As a kid, who didn’t love Halloween? You got to stay up late, run through the neighborhood, and annoy people by ringing their doorbells and screaming at them — and they rewarded you with candy! But the best part of it was that we got to be our favorite superhero.

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Is Your Managed IT Business Model Up To Date?

The Imaging Channel

by The Imaging Channel | 10/26/2015

by Marc Winter | 10/26/15

Managed IT services has been a fairly recent target growth area in the copier space, yet the managed IT services business has actually been around for about 20 years. MSPs exploded onto the market in the mid to late 90s as the volatile tech bubble sent thousands of IT techs into the ranks of the unemployed. As companies shifted IT to an outsourced model, early MSPs reaped the benefits of “green field” opportunities and a huge supply of qualified techs. Buyers had fewer providers and services to choose from, meaning the MSP business model easily delivered high profit margins per seat, server and billable hour. By 1998, the MSP market started to take off. What else was happening in 1998?

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Lexmark Showcases New Customer Engagement Center at Lexington Analyst Event

The Imaging Channel

by The Imaging Channel | 10/21/2015

by Robert Palmer | 10/21/15

I was privileged to attend a Lexmark analyst briefing held last week in Lexington, Kentucky.  With only a handful of press and industry analysts in attendance, the event offered unique insight into Lexmark’s ongoing strategy as it continues its transformation from a hardware vendor to that of a solutions company. At the same time, Lexmark used the event to showcase its beautiful new Customer Engagement Center.

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Yogi Berra on Channel Strategy for the Printing Industry

The Imaging Channel

by The Imaging Channel | 10/19/2015

by Doug Johnson | 10/19/15

For good or bad, I’ve been in this industry a long time — from the early days of the HP LaserJet printer, where we signed up just about anyone who could fog a mirror to resell our products, until now, providing consulting to companies at all points in the value chain.  In between, I worked for an MPS reseller, provided industry consulting and training, and worked for a printing supplies distributor. If the printing industry’s value chain was a bingo card, I’m pretty close to shouting “BINGO” and taking home some really cool industry conference swag.

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Selling to the SMB - A Dealer Perspective

The Imaging Channel

by The Imaging Channel | 10/12/2015

by Patricia Ames | 10/13/15

In conjunction with our “Selling to the SMB” October issue ofThe Imaging Channel, I had the opportunity to interview the always entertaining and remarkably insightful Chris Taylor, President and CEO of Fisher’s Technology based in Boise, ID. As you will see, the SMB is right in their sweet spot and Chris had plenty to share with us! Join me for this online exclusive.

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Executive Corner: Jacques-Edouard Gueden, Xerox

The Imaging Channel

by The Imaging Channel | 10/05/2015

The Imaging Channel’s October issue focuses on the SMB, and we had the chance to interview Jacques-Edouard Gueden, Senior Vice President, Channel Strategy & Operations, Channel Partner Operations, Xerox for this special online feature. Read the October issue of The Imaging Channel to find out how the industry is tackling this growing sector.

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HP Targets Security Breaches With Latest Enterprise-Class Machines

The Imaging Channel

by The Imaging Channel | 10/01/2015

by Robert Palmer | 10/1/15

On September 22, HP introduced three new LaserJet machines aimed at the enterprise sector. The new models deliver a host of capabilities that help set them apart from previous HP products. To begin with, HP’s latest printers and MFPs are all based on the firm’s JetIntelligence cartridge technology, which was introduced earlier this year. As a result, each of the new machines has a smaller overall footprint and offers faster print speeds compared with its predecessor.

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The Next Big Thing in Mobile Is Still Mobile

The Imaging Channel

by The Imaging Channel | 09/30/2015

by Martin de Martini | 9/30/15

IT managers have come to realize that there is no doom and gloom around BYOD initiatives. The stats support this. Gartner estimates that by 2017, the typical organization will support more employees using their personal smartphones and tablets than enterprise-supplied devices. They’ve seen the future and it still involves a mobile device. For the organization, the selling point of BYOD is that it is more cost effective than desktops, productivity will increase and employees will be happier.

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Samsung Touts Mobility and Solutions at 2015 National Dealer Summit

The Imaging Channel

by The Imaging Channel | 09/23/2015

by Robert Palmer | 9/23/15

Samsung’s National Dealer Summit, held September 15–17 at the Loews Miami Beach Hotel, was a testament to just how far the firm has come in just a short period of time. Samsung used the event to showcase its recently announced MX7 series A3 platform along with a plethora of solutions and technologies to reinforce its vision for the connected office of the future. Specifically, Samsung believes that mobility and technology integration will be key to meeting future business demands, and it sees the connected office MFP as the hub for enabling a mobile-focused workforce.

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Your ERP, Your Way: DPOE Gears Up With MWAi FORZA SAP

The Imaging Channel

by The Imaging Channel | 09/21/2015

by Patricia Ames | 9/21/15

The Imaging Channel had a chance to sit down recently with Chip Miceli, CEO of Des Plaines Office Equipment, and Mike Stramaglio, President and CEO of MWA Intelligence, and discuss how an ERP can literally change your world.  Allow them to explain just how that can happen in the following Q&A.

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Xerox Targets SMB With New Channel Partner Initiative

The Imaging Channel

by The Imaging Channel | 09/15/2015

by Robert Palmer | 9/15/15

On September 9, Xerox announced a program that it says will provide channel partners the tools they need to increase customer penetration, expand deeper into document services, and maximize investment in Xerox printing devices. The initiative, called “Innovate to Grow,” is specifically designed to help Xerox and its partners carve out a larger share of overall customer spend among small- and medium-size businesses (SMBs).

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Canon Expo — It’s a Quinquennial!

The Imaging Channel

by The Imaging Channel | 09/14/2015

by Patricia Ames | 9/14/15

I’m heading home suitably impressed after visiting the Canon Expo in New York City this past week. Canon hosts these events every five years (or quinquennially, in case you’re not inclined to Google). Analysts were treated to a dizzying array of technology - some newly released, some still in development.  Office technology was only a small part of this event which spanned medical imaging, surveillance solutions, photography and cinema, microscopes, telescopes and anything else their superb lenses, sensors and semiconductors can facilitate.

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Every Communication is Critical

The Imaging Channel

by The Imaging Channel | 09/08/2015

by Brad Banyas | 9/8/15

Is your organization so intently focused on lead generation and customer acquisition that you are ignoring your most important customers … the ones you already have?  It is ironic that organizations often spend millions of dollars and thousands of hours to acquire new customers only to do very little to manage and enhance their ongoing experience once they are on board.  Beautifully designed marketing campaigns attract new customers, but boring communications that fail to engage and enhance soon work to erode the customer experience, inhibit your ability to up-sell and cross-sell, and threaten brand loyalty over time.

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HP Refreshes Instant Ink Program, Offers MFP Bundles With Up to Two Years of Ink

The Imaging Channel

by The Imaging Channel | 09/02/2015

by Robert Palmer | 9/2/15

On September 1, HP announced that it has expanded its Instant Ink replacement service to include several new printer/MFP models. In addition, the firm has made advancements both in technology and service delivery, which it believes will improve the overall user experience and help drive further program adoption.

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The Future of Print: The Ever-Growing Document Outsourcing Industry

The Imaging Channel

by The Imaging Channel | 08/24/2015

by Toni DuGal | 8/24/15

In the last blog post “The Golden Era of Innovation in Document Outsourcing,” I discussed the role of the cloud and automation and how these innovations have delivered greater visibility into operational costs and led to improved efficiencies and workflows, which fueled growth in managed print services (MPS). For the third and final post of this series, I want to look into the MPS crystal ball and offer some insights and predictions about the industry’s future.

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