Contributions and insights from leading voices in the MPS, document management and office technology industry.

Is Your Managed IT Business Model Up To Date?

The Imaging Channel

by The Imaging Channel | 10/26/2015

by Marc Winter | 10/26/15

Managed IT services has been a fairly recent target growth area in the copier space, yet the managed IT services business has actually been around for about 20 years. MSPs exploded onto the market in the mid to late 90s as the volatile tech bubble sent thousands of IT techs into the ranks of the unemployed. As companies shifted IT to an outsourced model, early MSPs reaped the benefits of “green field” opportunities and a huge supply of qualified techs. Buyers had fewer providers and services to choose from, meaning the MSP business model easily delivered high profit margins per seat, server and billable hour. By 1998, the MSP market started to take off. What else was happening in 1998?

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Lexmark Showcases New Customer Engagement Center at Lexington Analyst Event

The Imaging Channel

by The Imaging Channel | 10/21/2015

by Robert Palmer | 10/21/15

I was privileged to attend a Lexmark analyst briefing held last week in Lexington, Kentucky.  With only a handful of press and industry analysts in attendance, the event offered unique insight into Lexmark’s ongoing strategy as it continues its transformation from a hardware vendor to that of a solutions company. At the same time, Lexmark used the event to showcase its beautiful new Customer Engagement Center.

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Yogi Berra on Channel Strategy for the Printing Industry

The Imaging Channel

by The Imaging Channel | 10/19/2015

by Doug Johnson | 10/19/15

For good or bad, I’ve been in this industry a long time — from the early days of the HP LaserJet printer, where we signed up just about anyone who could fog a mirror to resell our products, until now, providing consulting to companies at all points in the value chain.  In between, I worked for an MPS reseller, provided industry consulting and training, and worked for a printing supplies distributor. If the printing industry’s value chain was a bingo card, I’m pretty close to shouting “BINGO” and taking home some really cool industry conference swag.

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Selling to the SMB - A Dealer Perspective

The Imaging Channel

by The Imaging Channel | 10/12/2015

by Patricia Ames | 10/13/15

In conjunction with our “Selling to the SMB” October issue ofThe Imaging Channel, I had the opportunity to interview the always entertaining and remarkably insightful Chris Taylor, President and CEO of Fisher’s Technology based in Boise, ID. As you will see, the SMB is right in their sweet spot and Chris had plenty to share with us! Join me for this online exclusive.

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Executive Corner: Jacques-Edouard Gueden, Xerox

The Imaging Channel

by The Imaging Channel | 10/05/2015

The Imaging Channel’s October issue focuses on the SMB, and we had the chance to interview Jacques-Edouard Gueden, Senior Vice President, Channel Strategy & Operations, Channel Partner Operations, Xerox for this special online feature. Read the October issue of The Imaging Channel to find out how the industry is tackling this growing sector.

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HP Targets Security Breaches With Latest Enterprise-Class Machines

The Imaging Channel

by The Imaging Channel | 10/01/2015

by Robert Palmer | 10/1/15

On September 22, HP introduced three new LaserJet machines aimed at the enterprise sector. The new models deliver a host of capabilities that help set them apart from previous HP products. To begin with, HP’s latest printers and MFPs are all based on the firm’s JetIntelligence cartridge technology, which was introduced earlier this year. As a result, each of the new machines has a smaller overall footprint and offers faster print speeds compared with its predecessor.

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The Next Big Thing in Mobile Is Still Mobile

The Imaging Channel

by The Imaging Channel | 09/30/2015

by Martin de Martini | 9/30/15

IT managers have come to realize that there is no doom and gloom around BYOD initiatives. The stats support this. Gartner estimates that by 2017, the typical organization will support more employees using their personal smartphones and tablets than enterprise-supplied devices. They’ve seen the future and it still involves a mobile device. For the organization, the selling point of BYOD is that it is more cost effective than desktops, productivity will increase and employees will be happier.

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Samsung Touts Mobility and Solutions at 2015 National Dealer Summit

The Imaging Channel

by The Imaging Channel | 09/23/2015

by Robert Palmer | 9/23/15

Samsung’s National Dealer Summit, held September 15–17 at the Loews Miami Beach Hotel, was a testament to just how far the firm has come in just a short period of time. Samsung used the event to showcase its recently announced MX7 series A3 platform along with a plethora of solutions and technologies to reinforce its vision for the connected office of the future. Specifically, Samsung believes that mobility and technology integration will be key to meeting future business demands, and it sees the connected office MFP as the hub for enabling a mobile-focused workforce.

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Your ERP, Your Way: DPOE Gears Up With MWAi FORZA SAP

The Imaging Channel

by The Imaging Channel | 09/21/2015

by Patricia Ames | 9/21/15

The Imaging Channel had a chance to sit down recently with Chip Miceli, CEO of Des Plaines Office Equipment, and Mike Stramaglio, President and CEO of MWA Intelligence, and discuss how an ERP can literally change your world.  Allow them to explain just how that can happen in the following Q&A.

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Xerox Targets SMB With New Channel Partner Initiative

The Imaging Channel

by The Imaging Channel | 09/15/2015

by Robert Palmer | 9/15/15

On September 9, Xerox announced a program that it says will provide channel partners the tools they need to increase customer penetration, expand deeper into document services, and maximize investment in Xerox printing devices. The initiative, called “Innovate to Grow,” is specifically designed to help Xerox and its partners carve out a larger share of overall customer spend among small- and medium-size businesses (SMBs).

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Canon Expo — It’s a Quinquennial!

The Imaging Channel

by The Imaging Channel | 09/14/2015

by Patricia Ames | 9/14/15

I’m heading home suitably impressed after visiting the Canon Expo in New York City this past week. Canon hosts these events every five years (or quinquennially, in case you’re not inclined to Google). Analysts were treated to a dizzying array of technology - some newly released, some still in development.  Office technology was only a small part of this event which spanned medical imaging, surveillance solutions, photography and cinema, microscopes, telescopes and anything else their superb lenses, sensors and semiconductors can facilitate.

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Every Communication is Critical

The Imaging Channel

by The Imaging Channel | 09/08/2015

by Brad Banyas | 9/8/15

Is your organization so intently focused on lead generation and customer acquisition that you are ignoring your most important customers … the ones you already have?  It is ironic that organizations often spend millions of dollars and thousands of hours to acquire new customers only to do very little to manage and enhance their ongoing experience once they are on board.  Beautifully designed marketing campaigns attract new customers, but boring communications that fail to engage and enhance soon work to erode the customer experience, inhibit your ability to up-sell and cross-sell, and threaten brand loyalty over time.

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HP Refreshes Instant Ink Program, Offers MFP Bundles With Up to Two Years of Ink

The Imaging Channel

by The Imaging Channel | 09/02/2015

by Robert Palmer | 9/2/15

On September 1, HP announced that it has expanded its Instant Ink replacement service to include several new printer/MFP models. In addition, the firm has made advancements both in technology and service delivery, which it believes will improve the overall user experience and help drive further program adoption.

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The Future of Print: The Ever-Growing Document Outsourcing Industry

The Imaging Channel

by The Imaging Channel | 08/24/2015

by Toni DuGal | 8/24/15

In the last blog post “The Golden Era of Innovation in Document Outsourcing,” I discussed the role of the cloud and automation and how these innovations have delivered greater visibility into operational costs and led to improved efficiencies and workflows, which fueled growth in managed print services (MPS). For the third and final post of this series, I want to look into the MPS crystal ball and offer some insights and predictions about the industry’s future.

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Memjet Sues HP, Claims Patent Infringement of Page-Wide Printing Technology

The Imaging Channel

by The Imaging Channel | 08/20/2015

by Robert Palmer | 8/20/15

In a surprising move, Memjet announced on August 11 that it has filed a patent infringement lawsuit against HP. Filed in the U.S. District Court for the Southern District of California, the lawsuit alleges infringement of eight different Memjet patents related to its page-wide "waterfall" printing technology.

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HP Inc. — Will It Make a Difference?

The Imaging Channel

by The Imaging Channel | 08/16/2015

by Greg Walters | 8/17/15

The papers are served and signed. Finances and property equally assigned, all “proper” procedures dutifully, if not coldly, have been followed and filed. She said separating was for the best, months after announcing “we’re better together.”

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Innovation Gamification

The Imaging Channel

by The Imaging Channel | 08/14/2015

by Lynette Bossler | 8/14/15

Innovation doesn’t always have to result in cutting edge products or services. Sometimes simple changes in a process can improve efficiency or make customer interactions effortless. As a case in point, we've introduced new products and services such as digital signatures to reduce stresses and pain points for our channel partners. In this blog, we’ll talk about why innovation is necessary to thrive, and ways to kick-start innovation in your organization.

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Epson’s EcoTank Rollout for North America: Is the Old Ink Cartridge Doomed?

The Imaging Channel

by The Imaging Channel | 08/06/2015

by Robert Palmer | 8/615

On August 4, Epson finally rolled out its EcoTank inkjet platform for the North American market. The EcoTank system was actually introduced in the UK last year and has also been made available in other regions, often with great fanfare and expectation. With its EcoTank solution, Epson is hoping to transform the traditional printer business by replacing ink cartridges with large, refillable ink tanks that come loaded with enough ink to last up to two years in certain applications.

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Lexmark Posts Revenue Decline and Net Loss in Q2, But Business Mix is Improving

The Imaging Channel

by The Imaging Channel | 07/22/2015

by Robert Palmer | 7/22/15

On July 21, Lexmark announced its second-quarter 2015 earnings results, which were met with mixed market reaction. The firm’s results demonstrate both the challenges it faces with the traditional imaging and printing business, as well as continued progress with its transformation strategy. Lexmark reported GAAP revenue of $879.3 million in Q2 2015, down 1.4 percent from $891.8 million in the year-ago period.

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The Golden Era of Innovation in Document Outsourcing

The Imaging Channel

by The Imaging Channel | 07/20/2015

by Toni DuGal | 7/20/15

As I outlined in the first part of this series, “The Prehistoric Days of Document Outsourcing,” the early days of the document outsourcing industry were some scary times – void of color, personalization, transparency regarding total print spend and visibility into siloed operations. But just like a fine wine, things get better with age.

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