Contributions and insights from leading voices in the MPS, document management and office technology industry.

Multi-Channel Marketing: What You Need to Succeed

The Imaging Channel

by The Imaging Channel | 02/02/2016

by Kevin Craine | 2/2/16

Marketing and IT professionals in all industries face a number of challenges with cross-channel marketing, the first of which is integrating customer data.  While organizations often have a wealth of data at their fingertips, studies find that many struggle to leverage that information effectively across multiple marketing channels. This lack of integration can erode organizational performance as the competitive landscape continues to evolve. Customers expect an increasingly seamless and transparent experience while the number of channels for discovery and evaluation of new products and services continue to increase.

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Predicting 2016: Some Things Never Change … Some Things Do

The Imaging Channel

by The Imaging Channel | 01/31/2016

by Martin de Martini | 1/29/16

The year 2016 is here, so naturally it is time to make some predictions about what this year will hold in store for the print and document capture industry.

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Déjà Vu: Xerox Announces Plans to Split in Two

The Imaging Channel

by The Imaging Channel | 01/29/2016

by Amy Weiss | 1/29/16

On January 29, 2016, Xerox announced its fourth quarter earnings as well as its plans for separating into two independent, publicly traded companies. Needless to say the latter, which was leaked by theWall Street Journal the night before the official announcement, somewhat eclipsed the former.

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Brother’s Big Laser Launch Targets the Workgroup

The Imaging Channel

by The Imaging Channel | 01/27/2016

by Amy Weiss | 1/27/16

On January 20, Brother International released a series of monochrome laser printers and all-in-ones for office, workgroup, and higher-volume print environments. The launch, which is a refresh of the firm’s laser product line, is said by Brother to be the largest and most in-depth in the company’s history.

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Mission Critical: Unify Sales Team Training

The Imaging Channel

by The Imaging Channel | 01/26/2016

by Aaron Dyck | 1/26/16

Nearly one in eight jobs in the U.S. are full-time sales positions, but according to a study conducted by Caliper Corporation, more than 55 percent of salespeople lack the necessary skills to be successful. Providing proper training to your sales team can help boost effectiveness as well as productivity, making it possible for you to outsell your competitors. 

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Breaking the Communication Barrier

The Imaging Channel

by The Imaging Channel | 01/22/2016

by Ericka Gordon | 1/22/16

I can see why Baby Boomers and Gen Xers wouldn’t be interested in getting to know their millennial co-workers (and vice versa). What could we possibly have in common, right? We millennials spent our weekend out on the town at concerts and trendy bars while you spent yours in a gymnasium or on a field watching your son/daughter’s sports team. But how we spent our weekends is the very least of what we have to offer each other. Once we get past the “How was your weekend?” small talk there’s an opportunity to learn some personality traits about each other that could be really beneficial to the business.

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Muratec America Enters Label Printer Market

The Imaging Channel

by The Imaging Channel | 01/20/2016

by Amy Weiss | 1/20/16

On January 15, Muratec America announced its entry into the label printer market with a series of digital presses designed for short-run, high-definition color labels. The Precision Label Series (PLS) consists of the PLS-2112 digital press and PLC-2112F digital finishing system, and the PLS-5150 digital press and PLS-5150F digital finishing system.

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Expect the Unexpected: How to Prepare for Disruptive External Events

The Imaging Channel

by The Imaging Channel | 01/18/2016

By Mark Ptakowski | 1/18/16

As 2016 begins, many of us are focused on setting up our individual pieces of the universe for success. While planning is important for every part of your business, it’s particularly critical for protecting the safety of employees and security of your business assets. According to Novitex, 43 percent of companies that have experienced a major loss of their business data without a proper recovery plan in place and never re-open, and 29 percent close within two years of an incident.  

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Being the Person Who Has What It Takes, Part 2: From the ‘What’ to the ‘How’

The Imaging Channel

by The Imaging Channel | 01/11/2016

by Brad Roderick | 1/11/16

In the last installment of this blog series we looked at “grit” or “mental toughness” as a necessity for anyone looking to be more, create more or do more than the average person.  James Clear puts it this way: “In every area of life – from your education to your work to your health – it is your amount of grit, mental toughness, and perseverance that predicts your level of success more than any other factor we can find.” According to Angela Duckworth of the University of Pennsylvania, “Our hypothesis that grit is essential to high achievement evolved during interviews with professionals in investment banking, painting, journalism, academia, medicine and law.”

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How Does Technology Affect Managed Print in 2016?

The Imaging Channel

by The Imaging Channel | 01/08/2016

by Amy Weiss | 1/8/16

One of the more interesting ways to start each year is by watching the stream of new technology that comes out of the Consumer Electronics Show (CES) in Las Vegas. Every year it takes over my RSS feed, my Twitter stream and my email, bombarding me with the latest in technology and cool gadgets that I absolutely need to make my life better.

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IT Growth in 2016

The Imaging Channel

by The Imaging Channel | 01/06/2016

by Marc Winter | 1/6/16

As we kick off 2016, IT providers are set to implement their best-laid plans to drive growth over 2015. Many have done some research into trends, aligned their businesses to mimic the competitors that they believe are successful or will just push forward with 2015 initiatives. Do you believe turning the calendar to a new year provides the opportunity to “reset” or that fulfilling the trending needs of clients is an ongoing part of your business?

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Yogi Berra on Channel Strategy for The Printing Industry Part 2 — Transactional Selling

The Imaging Channel

by The Imaging Channel | 12/28/2015

by Doug Johnson | 12/28/15

In mylast blog, I hypothesized that the printing and imaging market is bifurcating and affecting all points of the value chain.  Economic buyers in the (near) future will either buy in transactional, commodity-like ways, OR they are buying outsourced services.  The former is often done by functional-level and below decision makers while the latter is done by C-level decision makers. 

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A Millennial’s Opinion

The Imaging Channel

by The Imaging Channel | 12/21/2015

by Ericka Gordon | 12/21/15

It’s a curse and a blessing to be a millennial in the workforce. It’s a curse because no one takes you seriously. Everyone assumes you don’t know what you’re doing and even worse, that you don’t care to learn. Well, I’ve got four years of higher education that suggest otherwise. Matter of fact, as a millennial, the struggle to convince someone you’re worth hiring is enough to make you consider going back to school to learn even more. But, it’s a blessing because everyone wants to know your thoughts. No one can deny the fact that 
millennials’ opinions are relevant. If millennials’ opinions weren’t relevant, I wouldn’t have been asked to write this column. Now, I know what you’re thinking: “Here comes that sense of entitlement.” But does it count if it’s true?

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Time to Step Up Our Environmental Strategies

The Imaging Channel

by The Imaging Channel | 12/17/2015

by Steven Pearl 12/17/15

Sustainability has been a hot button with customers in the imaging industry for years, with vendors offering lower-energy-use products, utilizing safer manufacturing methods and offering environmentally responsible waste-collection programs. Of course, having to meet more stringent government requirements and certifications were critical driving factors for these improvements, but it has trickled down to our customers, who are now more sensitive than ever regarding sustainability-related issues. Well, we can all expect to step it up a notch. Now that the Global Climate Accord has been passed, it would be wise to anticipate an even greater interest and sensitivity to the environmental impact of imaging-related products and services. Basically, expect 2016 to be a watershed, sustainable year, and it would make sense to start getting ready now, before customers begin asking about issues related to reducing energy consumption and carbon dioxide emissions. 

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Sharp Charts Course for the Future at National Dealer Meeting in San Antonio

The Imaging Channel

by The Imaging Channel | 12/10/2015

by Robert Palmer | 12/10/15

Sharp’s National Dealer Meeting, held December 3–6 at the JW Marriott in San Antonio, Texas, was a whirlwind of activity from beginning to end. It was an important event for Sharp given the firm’s recent financial difficulties. Despite continued strong performance from its Business Solutions group, Sharp has struggled financially while transitioning from a consumer-oriented business to that of a B2B-focused company. As a result, there has been no shortage of news, speculation, and rumor surrounding Sharp’s long-term prospects since its last dealer meeting two years ago.

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Oh By the Way, HP Inc.’s Digital Capture Launch Also Includes Two New A3s for MPS

The Imaging Channel

by The Imaging Channel | 12/10/2015

by Amy Weiss | 12/9/15

On December 3, HP Inc. announced a series of new products and solutions, including two new JetAdvantage solutions, three new scanners, and two new A3 MFPs. We have talked about the scan and capture solutions extensively over at Workflow, but for the purposes of this publication we wanted to take a closer look at what was an interesting hardware launch for the newly formed HP Inc. — the HP MFP S965dn and HP MFP S975dn.

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HP’s Final Earnings Results as a Combined Company Indicate Tough Road Ahead

The Imaging Channel

by The Imaging Channel | 11/25/2015

by Robert Palmer | 11/25/15

On November 24, Hewlett-Packard Company announced financial results for its fiscal 2015 and fourth quarter ended October 31, 2015. The firm noted that Q4 was the final quarter in which Hewlett-Packard operated as one combined company. The separation into two independently traded public companies was completed on November 1.

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Unicorns, Server-less Printing and Other Myths

The Imaging Channel

by The Imaging Channel | 11/18/2015

by Martin de Martini | 11/18/15

In the venture investment community, aunicorn is a startup company whose valuation has exceeded $1 billion. Similar to its fairy book meaning – a legendary creature never seen – we are drawn to it in the hopes that it is really true. More often than not, however, something too good to be true is found to be less than promised.

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Muckawanna

The Imaging Channel

by The Imaging Channel | 11/16/2015

by Patricia Ames | 11/16/15

Many, many moons ago when I was in college living what now seems to have been a glorious carefree life, I had the great pleasure in taking part in a spring festival we called “Muckawanna.” When the days started getting warm again and the specter of finals was still many weeks away, there would be a day of ridiculously childish behavior that was absolutely cathartic. 

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Kyocera Partners with Biscom and DocuWare for New Integrated MFP Solutions

The Imaging Channel

by The Imaging Channel | 11/11/2015

by Robert Palmer | 11/11/15

On November 10, Kyocera Document Solutions America (KDA) announced it has partnered with Biscom and DocuWare to introduce new solutions aimed at helping organizations gain better control over business-critical information.

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