Contributions and insights from leading voices in the MPS, document management and office technology industry.

A Tale of Two Xeroxes

John McIntyre

by John McIntyre | 04/26/2016

The imaging and printing industry is undergoing a period of profound transition, a transition driven by seemingly irreversible technological shifts in the principal business model which has served the industry for half a century. Among many, the changes include:

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Is Managed Print Services Making a Comeback?

Greg Walters

by Greg Walters | 04/25/2016

Back in the day, about four years ago, every OEM, large dealership, consultant and training house had a managed print services program. Indeed, the big concerns tossed millions of marketing dollars at prospective MPS practices — remember the great Oki motorcycle giveaways and those Ricoh MPS roadshows? How about the Photizo conferences?

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Yes Virginia, It’s True: Lexmark Acquired for $3.6B by Consortium of Apex and PAG Asia Capital

John McIntyre

by John McIntyre | 04/20/2016

Rumors suggesting that Lexmark was being pursued by Apex Technology Co., the same company that bought Lexmark archenemy Static Control last year, have percolated since April 7 from numerous sources. The reports were discounted by many in the printing/imaging industry because the move was seen as an odd fit – a major printer hardware OEM being acquired by a company known principally for producing components for aftermarket ink and toner makers. At the same time there were also reports that Lenovo expressed interest in acquiring Lexmark, a move that would reunite two substantial ex-IBM divisions under Chinese ownership.

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The Millennial Wave and What it Means for the Managed Print Services Industry

Alan Leal

by Alan Leal | 04/18/2016

I’m at a red light. Instinctively, I take a quick glance at my phone and press the home button (it’s almost primal — I can barely control the urge). So what’s behind this urge? Simple. I need to know, at all times, if there’s someone trying to reach me, or if there’s been a huge signing by the New York Yankees that could change the face of our franchise (you know being a diehard Yankees fan, and all).

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Three Key Company Indicators That Lead to a Successful Partnership

Lauren Ford

by Lauren Ford | 04/11/2016

Marriage? Babies? Sure, one day — but I don’t sense a rush. Never have, really. I’ve always been heavily career-focused, even as a kid. After countless beach days building sandcastles, my architectural dreams faded and by 22 I had earned years of experience in the communications world, reporting on Big East Conference athletics. Working with a number of public relations partners – the good, the not-so-good and the FIRED – we struggled to find the right fit for our company. To our fault, we were so focused on project milestones, that we ignored the big picture; the key indications of a successful partnership.

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Can Millennials Make Government Workflows Efficient?

Amy Weiss

by Amy Weiss | 04/06/2016

(Author's note: I am in no way a millenial, nor do I pretend to be one. I just have the technology needs of one and sometimes write about them).
I have a confession to make. I did not vote in the last primary election. Please don’t judge me. It’s not really my fault. You see, it was a workflow issue.

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Our Dream Boss: Millennials Speak

by Ericka Gordon | 4/5/16

As a millennial I sometimes feel like a lab rat. The number of articles, columns and blogs on the internet that focus on trying to describe the perfect formula for how to manage millennials is a little shocking. As I read through all these articles and blogs I get a mental picture in my head. I envision all of us millennials sitting on one side of the glass and the older generations on the other side studying us, writing down our every move.

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Foxconn and Sharp Finally Come to An Agreement; Has Sharp Dodged a Bullet?

John McIntyreby John McIntyre | 3/31/16

The on-again, off-again union of financially ailing Sharp Electronics of Japan and Taiwan-based contract manufacturing giant Foxconn was finally agreed to on March 30, months after an initial agreement was reached in principle. Inking the final deal came after weeks of wrangling over details of the actual fiscal standing of Sharp – which revealed a company far worse off than originally presented — and thus, how much Foxconn was willing to pay.

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Marketing at its Best: Vendors Meeting Inkjet Customer Needs

by Jim Lyons | 3/30/18

As a career-long practitioner and, for the last 10 years, a professor of marketing, it can be a bit frustrating when confronted with the outside world’s perceptions of just what “marketing” is. Primarily, in what I see as the most common misperception, many people equate “marketing” with “advertising.” Here, I want to take a shot at changing that thinking (always a danger) by pointing out some great responses by some of our leading inkjet printer vendors in applying the “Marketing Concept”.

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The Selling Professional of Today

by Greg Walters | 3/28/16

"What do you want out of life, kid?” I remember the first time somebody asked me that question. I hesitated, a 20-something kid, trying to figure my answer and this guy’s angle. In the end, I stammered out an incoherent response; he was recruiting for A.L. Williams.

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HP’s Spring Launch Part 3: In the Shadow of the PageWide Debut, New OfficeJets and LaserJets Bow

John McIntyreby John McIntyre | 3/25/16

In Part 1 of this series we looked at HP’s rationale for rebranding its page-wide devices, and in Part 2 we took a deep dive into those new releases. But while the floodlights and the red carpet were being rolled out for the PageWide coming out party, HP also released a number of new Officejet and LaserJet models, brands that have been essential “meat and potatoes” products in HP’s line for decades. Before we take a look at the new models, here is an update to HP’s positioning and messaging for these two major business printer lines:

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By Definition, I Am a Millennial — Whatever That Means

Jenna Stramaglioby Jenna Stramaglio | 3/24/16

According to the U.S. Census Bureau, Millennialsare born between 1982 and 2000 and represent more than one quarter of the of the nation’s population. We also carry 1 trilliondollars in student loan debt … YAY! We have all read the statistics and everyone keeps talking about us like we are some enigma, but if everyone would just take a step back and see us for what we are then there would be no problem. We are just another generation that is different than the one that preceded us — just like Gen-X and just like the Baby Boomers.

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HP’s Spring Launch Part 2: A Look at the New PageWide Products

John McIntyreby John McIntyre | 3/21/16

In Part 1 of this series we looked at HP’s rationale for rebranding its page-wide devices. Rebranding movement aside, however, the spring launch event was all about new HP printing products – PageWide, OfficeJets, and, LaserJets too. Under the broad banner of “Printing Reinvented,” the firm introduced:

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Hiring the Right Salespeople to Grow Your MPS Business

by Aaron Dyck | 3/22/16

Hiring the right sales team is the number one challenge for any business. In managed print services the turnover rate is above 50 percent, so it’s important to choose your new sales hires carefully with an eye toward the long term. Salespeople always look and sound great in interviews, but what impression will they make on your clients? What will your customers experience once they are a member of your team?

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HP’s Spring Launch Part 1: What’s in a Name? Business Inkjets Relaunched, Rebranded

John McIntyreby John McIntyre | 3/21/16

In the high tech biz, we have become accustomed to observing a new product technology capability debut and swiftly create a tsunami of disruptive change, often resulting in the upending of a long dominant and established product category. The elements in driving this market transformation are often easy to discern; benefits over the more mature technology such as speed, price or operating costs, functionality, usability and durability, among others. In most categories, the advent of a new offering with significant benefits makes choosing the new entry an easy and apparent decision; a “no-brainer” in everyday vernacular.

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Three Steps to Ensure Digitization Drives a Strong Return for Financial Firms

John Garippa Novitexby John Garippa | 3/17/16

Though we are in the digital era, many financial services organizations remain highly dependent on paper. It would be easy to assume that the number of documents being filed is decreasing, but, on the contrary, filing volumes double every 10 years. Firms continue to receive and create an abundant amount of documents, ranging from applications to advisory agreements, statements, transaction confirmations and correspondence — all of which must be managed and stored in compliance with FINRA and SEC regulations.

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A Millennial Viewpoint: Why Your Paper Process is Driving Away Talent

NoahMithrushby Noah Mithrush | 3/15/16

I’m going to be blunt and straightforward, because I only have another 600 words or so to show you why your slow paper processes are driving away millennial talent. I have never used a fax machine. Call me new-fashioned. I think those machines are extinct now, right? They should be. What about that whole process of signing a document, where you send it to me as a PDF, I print it, sign it, scan it, email it to myself, then forward it back to you. I did that once (HA!).

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This is Not the ‘Old’ Xerox: Apps, Automation and the IoT Are a Big Part of the Company’s Future

Amy Weissby Amy Weiss | 3/14/16

On March 9, Xerox hosted its 2016 Office Technology Event at the Gil Hatch Center in Rochester, N.Y., where it unveiled a slew of new hardware, software and innovations to the gathered press and analysts. An announcement of 14 new ConnectKey i-Series MFPs was the mere tip of the iceberg at the event in which Xerox demonstrated that it is an organization with its eyes solidly on the future.

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Three Alternatives to ‘Clicks’

by Greg Walters | 3/9/16

It’s been almost a year since I’ve written about copiers here at The Imaging Channel. During that time I’ve been in the field, in the IT realm, watching office print disintegrate from the end user side of things.  It isn’t 1999 out there; companies are not buying big, 11x17 copiers as they once did and end users are not printing emails or recipes by the thousands anymore.  On the good side, end users don’t hate printers or copiers as much. Unfortunately, that’s because end users hardly, if ever, think about print.  To them, toner on paper is approaching irrelevancy.  

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Chargeback and MPS: Top Tips For a Chargeback Program

MichaelDErricoCITby Michael D'Errico | 3/7/16

Despite the move to digitization, printing still reigns as an essential office function. While this would seem to indicate the need for organizations to have a clear understanding of how much they spend on print and document-related services, the reality is that most companies have limited insight into the complexities of their document infrastructure.

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