PA 2018 120by Patricia Ames

We are a year removed from HP’s announcement of Smart Device Services (SDS). The technology combines device-embedded sensors and cloud-based tools to optimize the way you monitor, manage and diagnose service needs across your entire fleet of HP devices. In its first iteration, SDS offered automated supplies management, on-demand training for techs in the field, and remote remediation tools. It also enabled service providers to diagnose problems remotely before dispatching a tech and locate missing devices to ensure accurate billing.

by Greg and Debra Buschman

There is a misconception that millennials are oversensitive, lazy and uncommitted. Instead, I will show how they are passionate, hard workers and are dedicated to social causes. A 2007 titled “Generational Differences in Leader Values and Leadership Behaviors” set out to separate the myth from reality and how the generational differences affect the workplace. The study showed that millennials make learning a priority and find happiness in their families.1 While millennials may not be as independent as GenXers, they are full of confidence and sensitive.2 Leuenberger and Klüver found that the younger generations desire more frequent feedback than what is provided in annual evaluations. Executive leaders through mentoring managers should select senior employees who are trained to provide the desired feedback.3

PA 2018 120by Patricia Ames  

In September, I was honored to host an OEM panel at the Select Dealer Group meeting in Chicago. I was joined by Kevin Kern, senior vice president, Business Intelligence Services and Product Planning at Konica Minolta; Mimi Evenson, national channel manager, MPS and solutions specialist and IPG technical consultant at HP Inc.; Jim Morrissey, vice president of Sales Document Technology Partners at Xerox; and Jim Coriddi, vice president, Dealer Division at Ricoh. For nearly two hours, we covered a lot of ground, from growth and strategy to mobility and security. But just because only a few got to see the event live doesn’t mean you shouldn’t get to hear about it, too. So allow me to share some highlights of my panel at the SDG meeting.    

Jannes du Plooyby Jannes du Plooy

Just because you sell it does not mean it is not extinct! About five years ago, I was helping my then-teenage son search through websites of cable wakeboard parks in the United Kingdom. Interesting was that two of the parks had the following next to “fax” on their contact information:

It was a double-gala week at the beginning of November in New Jersey. BPO Media was pleased to sponsor two tables at the Jillian Fund Gala, held Nov. 1 at the Venetian in Garfield, N.J., supporting the Jillian Fund. The next night was the Cannata Report’s 32nd Annual Awards & Charities Dinner, benefiting Hackensack University Medical Center’s John Theurer Cancer Center. Enjoy a few highlights of the evenings in pictures.

PA 2018 120by Patricia Ames

PRINT 17 was held from September 10-14 in Chicago, and I had the pleasure of attending. It was impressive. The biannual show and mirror to Graph Expo was a who’s who of the graphic communications industry. All of the major players packed McCormick Place’s South Hall to show off their latest and greatest technology — and to make some announcements, too — while exhibition-goers were welcome to sit in on a number of educational seminars, hands-on labs, and panel discussions. I thought I’d share an abridged version of “my” PRINT 17.

by Greg and Debra Buschman

There is a generational shift coming to the workforce that will require a collaborative effort among current and upcoming leadership. This shift involves a merging of the generations, which will need a coordinated effort to make sure that the experience and organizational knowledge in upper management is transferred to the emerging leadership, specifically between the generations of traditionalist, baby boomers, Gen X and millennials. Boomers and Gen-Xers have an opportunity to impart their knowledge and experience to millennials.

Henning Volkmer ThinPrintby Henning Volkmer 

Printing processes sensitive information of some kind almost every time the printer warms up and whirs to life. Those looking to secure their organization’s environment are almost certainly familiar with the current regulation and standards buzzwords for their industry, such as PHI, PII, HIPPA and more. And now there’s the latest acronym — GDPR.

PA 2018 120by Patricia Ames

Believe it or not, these items have a lot in common. On September 21, Ray Morgan held the grand opening of their new Las Vegas location, complete with food, drink, gift baskets, demos, virtual assistants and Raiders football players. Big shout out to Chris Scarff of Ray Morgan corporate and Todd Gniewek from the Las Vegas branch for giving The Imaging Channel such a warm welcome.

Amy 2018 120by Amy Weiss

I'll be honest — I’m writing this blog a little bit as a form of catharsis, so bear with me. It’s been a little over two weeks since Hurricane Irma plowed through Florida. As a nearly lifelong resident of Central Florida, I’ve experienced my share of hurricanes and, like many others across the state, will tell you Irma was like nothing I’ve ever experienced. When Andrew was pummeling South Florida in 1992, it was a sunny day in Orlando – Andrew was a small if powerful storm. Irma was huge. She made landfall more than 200 miles southwest of my home, and we felt it — pounding rain, pummeling winds, dozens upon dozens of the tornadoes common to the northeast side of a hurricane. And we saw it, in the form of pools of water in every room on the side of the house where those driving winds and rain hit the hardest. My moment of true panic came when I saw those pools of water surrounding my bookcases.