The People of MPS Channel Voice Millennial Mashup

The Millennial Wave and What it Means for the Managed Print Services Industry

Alan Leal

by Alan Leal | 04/18/2016

I’m at a red light. Instinctively, I take a quick glance at my phone and press the home button (it’s almost primal — I can barely control the urge). So what’s behind this urge? Simple. I need to know, at all times, if there’s someone trying to reach me, or if there’s been a huge signing by the New York Yankees that could change the face of our franchise (you know being a diehard Yankees fan, and all).

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Three Key Company Indicators That Lead to a Successful Partnership

Lauren Ford

by Lauren Ford | 04/11/2016

Marriage? Babies? Sure, one day — but I don’t sense a rush. Never have, really. I’ve always been heavily career-focused, even as a kid. After countless beach days building sandcastles, my architectural dreams faded and by 22 I had earned years of experience in the communications world, reporting on Big East Conference athletics. Working with a number of public relations partners – the good, the not-so-good and the FIRED – we struggled to find the right fit for our company. To our fault, we were so focused on project milestones, that we ignored the big picture; the key indications of a successful partnership.

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Can Millennials Make Government Workflows Efficient?

Amy Weiss

by Amy Weiss | 04/06/2016

(Author's note: I am in no way a millenial, nor do I pretend to be one. I just have the technology needs of one and sometimes write about them).
I have a confession to make. I did not vote in the last primary election. Please don’t judge me. It’s not really my fault. You see, it was a workflow issue.

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Our Dream Boss: Millennials Speak

The Imaging Channel

by The Imaging Channel | 04/05/2016

by Ericka Gordon | 4/5/16

As a millennial I sometimes feel like a lab rat. The number of articles, columns and blogs on the internet that focus on trying to describe the perfect formula for how to manage millennials is a little shocking. As I read through all these articles and blogs I get a mental picture in my head. I envision all of us millennials sitting on one side of the glass and the older generations on the other side studying us, writing down our every move.

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Marketing at its Best: Vendors Meeting Inkjet Customer Needs

The Imaging Channel

by The Imaging Channel | 03/30/2016

by Jim Lyons | 3/30/18

As a career-long practitioner and, for the last 10 years, a professor of marketing, it can be a bit frustrating when confronted with the outside world’s perceptions of just what “marketing” is. Primarily, in what I see as the most common misperception, many people equate “marketing” with “advertising.” Here, I want to take a shot at changing that thinking (always a danger) by pointing out some great responses by some of our leading inkjet printer vendors in applying the “Marketing Concept”.

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The Selling Professional of Today

The Imaging Channel

by The Imaging Channel | 03/28/2016

by Greg Walters | 3/28/16

"What do you want out of life, kid?” I remember the first time somebody asked me that question. I hesitated, a 20-something kid, trying to figure my answer and this guy’s angle. In the end, I stammered out an incoherent response; he was recruiting for A.L. Williams.

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By Definition, I Am a Millennial — Whatever That Means

The Imaging Channel

by The Imaging Channel | 03/24/2016

Jenna Stramaglioby Jenna Stramaglio | 3/24/16

According to the U.S. Census Bureau, Millennialsare born between 1982 and 2000 and represent more than one quarter of the of the nation’s population. We also carry 1 trilliondollars in student loan debt … YAY! We have all read the statistics and everyone keeps talking about us like we are some enigma, but if everyone would just take a step back and see us for what we are then there would be no problem. We are just another generation that is different than the one that preceded us — just like Gen-X and just like the Baby Boomers.

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Hiring the Right Salespeople to Grow Your MPS Business

The Imaging Channel

by The Imaging Channel | 03/22/2016

by Aaron Dyck | 3/22/16

Hiring the right sales team is the number one challenge for any business. In managed print services the turnover rate is above 50 percent, so it’s important to choose your new sales hires carefully with an eye toward the long term. Salespeople always look and sound great in interviews, but what impression will they make on your clients? What will your customers experience once they are a member of your team?

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Three Steps to Ensure Digitization Drives a Strong Return for Financial Firms

John Garippa Novitexby John Garippa | 3/17/16

Though we are in the digital era, many financial services organizations remain highly dependent on paper. It would be easy to assume that the number of documents being filed is decreasing, but, on the contrary, filing volumes double every 10 years. Firms continue to receive and create an abundant amount of documents, ranging from applications to advisory agreements, statements, transaction confirmations and correspondence — all of which must be managed and stored in compliance with FINRA and SEC regulations.

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A Millennial Viewpoint: Why Your Paper Process is Driving Away Talent

NoahMithrushby Noah Mithrush | 3/15/16

I’m going to be blunt and straightforward, because I only have another 600 words or so to show you why your slow paper processes are driving away millennial talent. I have never used a fax machine. Call me new-fashioned. I think those machines are extinct now, right? They should be. What about that whole process of signing a document, where you send it to me as a PDF, I print it, sign it, scan it, email it to myself, then forward it back to you. I did that once (HA!).

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Three Alternatives to ‘Clicks’

by Greg Walters | 3/9/16

It’s been almost a year since I’ve written about copiers here at The Imaging Channel. During that time I’ve been in the field, in the IT realm, watching office print disintegrate from the end user side of things.  It isn’t 1999 out there; companies are not buying big, 11x17 copiers as they once did and end users are not printing emails or recipes by the thousands anymore.  On the good side, end users don’t hate printers or copiers as much. Unfortunately, that’s because end users hardly, if ever, think about print.  To them, toner on paper is approaching irrelevancy.  

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Chargeback and MPS: Top Tips For a Chargeback Program

MichaelDErricoCITby Michael D'Errico | 3/7/16

Despite the move to digitization, printing still reigns as an essential office function. While this would seem to indicate the need for organizations to have a clear understanding of how much they spend on print and document-related services, the reality is that most companies have limited insight into the complexities of their document infrastructure.

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Does Your MPS Program Cause More Pain Than Profit?

Sarah Custer Supplies Networkby Sarah Custer | 3/2/16

Even with all their virtues, MPS engagements can sometimes cause pain for those involved. Maybe it’s a painful process for your staff. There could be inconsistencies or service gaps for your customers. There may even be pain imposed by your business partners. Almost every reseller has certain vendor obligations they must meet, whether to manufacturers, remanufacturers, software providers, ERPs, and so on. Those obligations can often overcomplicate solutions or processes that should otherwise be simple for the reseller and their customers.

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Managing IT Services Expectations

by Marc Winter | 2/29/16 

“It’s like we spend more time fighting for pennies on the floor instead of taking dollars off of the table.” This is an amazing quote from an owner who hasn’t met expectations from his managed IT services business. A lot of dealers are reaching this conclusion, and the cause is usually a combination of high expectations and low ceiling business execution. So what can dealers do to recalibrate?

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Big Data, Predictive Analytics and the IoT: The Buzzwords are the Real Thing at ECS 2016

The Imaging Channel

by The Imaging Channel | 02/23/2016

by Amy Weiss | 2/23/16

MWAi Intelligence held its fifth Executive Connection Summit (ECS) February 18-20 at the Hotel Valley Ho in Scottsdale, Arizona. Featuring a solid day-and-a-half lineup of presentations from industry leaders as well as a press conference,awards ceremony, and multiple dinners and networking opportunities, the ECS has solidly established itself as the industry’s premier event.

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Five Ways to Use Big Data in Your Business Right Now

The Imaging Channel

by The Imaging Channel | 02/17/2016

by Patricia Ames | 2/17/16

Everybody talks about big data, but what is it really? Where do you get it, how do you compile it, and how can you use it in your business RIGHT NOW to be more effective? 

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Finding Millennials: There Are Plenty of Us to Go Around

The Imaging Channel

by The Imaging Channel | 02/15/2016

by Ericka Gordon | 2/15/16

I’m actually shocked by the notion that employers can’t find enough millennials looking for work. At 24 years old I fall right in the middle of my generation in terms of the age range. Most of the millennials I know landed their first job this past year or have actively been looking for their first job. So, the idea that employers can’t find younger job seekers is hard for me to comprehend. However, I’ve heard this complaint a number of times and by now you guys should know I’m a bigadvocate for communication, so let’s talk about it. Where do millennials go to look for jobs?

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Speakeasy: Q&A with Jim Cerkleski, Clover, and Mike Stramaglio, MWAi

The Imaging Channel

by The Imaging Channel | 02/11/2016

by Patricia Ames | 11/27/15

Clover Technologies is a global powerhouse in the imaging supplies industry and is the world’s largest collector and recycler of inkjet and laser cartridges as well as cell phones. Jim Cerkleski heads this massive operation with more than $1 billion in annual revenue, and getting an interview with him is about as easy as sighting a unicorn. Thanks to a new partnership with MWAi, the donation of a Harley “Fat Bob” for raffle as part of MWAi’s annual Rolling Thunder charity ride, and the Tokyo Innovation Fair, the impossible has occurred. Join us in the SpeakEasy as we discuss strategy with Jim Cerkleski, as well as Mike Stramaglio, the CEO of MWAi. 

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Yogi Berra on Channel Strategy for The Printing Industry Part 3 — Outsourced Services Selling

The Imaging Channel

by The Imaging Channel | 02/09/2016

by Doug Johnson | 2/9/16

In this final installment of my three-partseries, I’ll cover the “second fork in the road”—the outsourced services business model.  In the last blog, I discussed the first fork in the Yogiism “When you come to a fork in the road, take it”—transactional selling.  Ubiquitous access to data and information has created near perfect knowledge in the market, accelerating the commoditization of transactional selling in our market, and businesses at each step of the value chain must align their assets and competencies to the realities of commodity selling in a flat or declining imaging and printing market.

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Multi-Channel Marketing: What You Need to Succeed

The Imaging Channel

by The Imaging Channel | 02/02/2016

by Kevin Craine | 2/2/16

Marketing and IT professionals in all industries face a number of challenges with cross-channel marketing, the first of which is integrating customer data.  While organizations often have a wealth of data at their fingertips, studies find that many struggle to leverage that information effectively across multiple marketing channels. This lack of integration can erode organizational performance as the competitive landscape continues to evolve. Customers expect an increasingly seamless and transparent experience while the number of channels for discovery and evaluation of new products and services continue to increase.

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