The People of MPS Channel Voice

Is Your Managed IT Business Model Up To Date?

The Imaging Channel

by The Imaging Channel | 10/26/2015

by Marc Winter | 10/26/15

Managed IT services has been a fairly recent target growth area in the copier space, yet the managed IT services business has actually been around for about 20 years. MSPs exploded onto the market in the mid to late 90s as the volatile tech bubble sent thousands of IT techs into the ranks of the unemployed. As companies shifted IT to an outsourced model, early MSPs reaped the benefits of “green field” opportunities and a huge supply of qualified techs. Buyers had fewer providers and services to choose from, meaning the MSP business model easily delivered high profit margins per seat, server and billable hour. By 1998, the MSP market started to take off. What else was happening in 1998?

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Yogi Berra on Channel Strategy for the Printing Industry

The Imaging Channel

by The Imaging Channel | 10/19/2015

by Doug Johnson | 10/19/15

For good or bad, I’ve been in this industry a long time — from the early days of the HP LaserJet printer, where we signed up just about anyone who could fog a mirror to resell our products, until now, providing consulting to companies at all points in the value chain.  In between, I worked for an MPS reseller, provided industry consulting and training, and worked for a printing supplies distributor. If the printing industry’s value chain was a bingo card, I’m pretty close to shouting “BINGO” and taking home some really cool industry conference swag.

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Selling to the SMB - A Dealer Perspective

The Imaging Channel

by The Imaging Channel | 10/12/2015

by Patricia Ames | 10/13/15

In conjunction with our “Selling to the SMB” October issue ofThe Imaging Channel, I had the opportunity to interview the always entertaining and remarkably insightful Chris Taylor, President and CEO of Fisher’s Technology based in Boise, ID. As you will see, the SMB is right in their sweet spot and Chris had plenty to share with us! Join me for this online exclusive.

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Executive Corner: Jacques-Edouard Gueden, Xerox

The Imaging Channel

by The Imaging Channel | 10/05/2015

The Imaging Channel’s October issue focuses on the SMB, and we had the chance to interview Jacques-Edouard Gueden, Senior Vice President, Channel Strategy & Operations, Channel Partner Operations, Xerox for this special online feature. Read the October issue of The Imaging Channel to find out how the industry is tackling this growing sector.

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The Next Big Thing in Mobile Is Still Mobile

The Imaging Channel

by The Imaging Channel | 09/30/2015

by Martin de Martini | 9/30/15

IT managers have come to realize that there is no doom and gloom around BYOD initiatives. The stats support this. Gartner estimates that by 2017, the typical organization will support more employees using their personal smartphones and tablets than enterprise-supplied devices. They’ve seen the future and it still involves a mobile device. For the organization, the selling point of BYOD is that it is more cost effective than desktops, productivity will increase and employees will be happier.

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Your ERP, Your Way: DPOE Gears Up With MWAi FORZA SAP

The Imaging Channel

by The Imaging Channel | 09/21/2015

by Patricia Ames | 9/21/15

The Imaging Channel had a chance to sit down recently with Chip Miceli, CEO of Des Plaines Office Equipment, and Mike Stramaglio, President and CEO of MWA Intelligence, and discuss how an ERP can literally change your world.  Allow them to explain just how that can happen in the following Q&A.

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Canon Expo — It’s a Quinquennial!

The Imaging Channel

by The Imaging Channel | 09/14/2015

by Patricia Ames | 9/14/15

I’m heading home suitably impressed after visiting the Canon Expo in New York City this past week. Canon hosts these events every five years (or quinquennially, in case you’re not inclined to Google). Analysts were treated to a dizzying array of technology - some newly released, some still in development.  Office technology was only a small part of this event which spanned medical imaging, surveillance solutions, photography and cinema, microscopes, telescopes and anything else their superb lenses, sensors and semiconductors can facilitate.

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Every Communication is Critical

The Imaging Channel

by The Imaging Channel | 09/08/2015

by Brad Banyas | 9/8/15

Is your organization so intently focused on lead generation and customer acquisition that you are ignoring your most important customers … the ones you already have?  It is ironic that organizations often spend millions of dollars and thousands of hours to acquire new customers only to do very little to manage and enhance their ongoing experience once they are on board.  Beautifully designed marketing campaigns attract new customers, but boring communications that fail to engage and enhance soon work to erode the customer experience, inhibit your ability to up-sell and cross-sell, and threaten brand loyalty over time.

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The Future of Print: The Ever-Growing Document Outsourcing Industry

The Imaging Channel

by The Imaging Channel | 08/24/2015

by Toni DuGal | 8/24/15

In the last blog post “The Golden Era of Innovation in Document Outsourcing,” I discussed the role of the cloud and automation and how these innovations have delivered greater visibility into operational costs and led to improved efficiencies and workflows, which fueled growth in managed print services (MPS). For the third and final post of this series, I want to look into the MPS crystal ball and offer some insights and predictions about the industry’s future.

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HP Inc. — Will It Make a Difference?

The Imaging Channel

by The Imaging Channel | 08/16/2015

by Greg Walters | 8/17/15

The papers are served and signed. Finances and property equally assigned, all “proper” procedures dutifully, if not coldly, have been followed and filed. She said separating was for the best, months after announcing “we’re better together.”

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Innovation Gamification

The Imaging Channel

by The Imaging Channel | 08/14/2015

by Lynette Bossler | 8/14/15

Innovation doesn’t always have to result in cutting edge products or services. Sometimes simple changes in a process can improve efficiency or make customer interactions effortless. As a case in point, we've introduced new products and services such as digital signatures to reduce stresses and pain points for our channel partners. In this blog, we’ll talk about why innovation is necessary to thrive, and ways to kick-start innovation in your organization.

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The Golden Era of Innovation in Document Outsourcing

The Imaging Channel

by The Imaging Channel | 07/20/2015

by Toni DuGal | 7/20/15

As I outlined in the first part of this series, “The Prehistoric Days of Document Outsourcing,” the early days of the document outsourcing industry were some scary times – void of color, personalization, transparency regarding total print spend and visibility into siloed operations. But just like a fine wine, things get better with age.

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Big Data is in the House

The Imaging Channel

by The Imaging Channel | 07/14/2015

by Patricia Ames | 7/14/15

It took a Song of the Day club and over 5 million Instagram followers for me to meet “Big Data.” I’d like you to meet him too. The video comes from Viacom Velocity, an integrated marketing firm that created its own ad to demonstrate how it uses big data to understand and solve its clients’ problems. 

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What Does a Good Entry-Level Sales Candidate Look Like?

The Imaging Channel

by The Imaging Channel | 07/06/2015

by Steven Branstetter | 7/6/15

In the June 2015 issue of The Imaging Channel we started to take a look at hiring new sales candidates for your organization. In that article titled “What Does a Top Sales Professional Look Like?” we specifically examined what to look for in a seasoned sales professional. In this installment we will begin to look more closely at hiring entry-level candidates.

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The Prehistoric Days of Document Outsourcing

The Imaging Channel

by The Imaging Channel | 06/29/2015

by Toni DuGal | 6/29/15

Before the age of software-as-a-service (SaaS), automation, mobile and analytics – the drivers behind the evolution of the document outsourcing industry – the market was radically different. In looking back at the space, which was characterized by siloed workflows, black-and-white communications and lack of transparency regarding print spend, it was a truly scary time – much like being trapped on Isla Sorna in Jurassic Park!

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Millennial Marketing Chat

The Imaging Channel

by The Imaging Channel | 06/17/2015

by Patricia Ames | 6/17/15
 

In an exclusive online extension of the popular Channel Chat feature, I had the chance to explore how the Millennials approach the June theme of “Best Practices in Sales & Marketing” with PrintFleet’s crack marketing team – Elise McFarlane and Kristen Deyo.

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Disaster Preparedness Month is Here – It’s Not Just About Your Data

The Imaging Channel

by The Imaging Channel | 06/15/2015

David Brown | 6/15/15
 

The Imaging Channel spoke with David Brown, President of Collicutt Energy Services Inc. recently to get a briefing on what businesses can do to be prepared when faced with a disaster that includes loss of power. We learned that there are certain steps and precautions business owners can and should take to mitigate the damage done.

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When it Comes to Security, the Best Defense is a Good Offense

The Imaging Channel

by The Imaging Channel | 06/05/2015

by Amy Weiss | 6/5/15

Picture a world where your every move is monitored. Where danger lurks around even the most innocuous-looking corners. Where even the most mundane task puts your very existence at risk. 
It’s not1984, it’s not Jurassic Park, it’s not a Steven King book. It’s real life in the year 2015.

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HIMSS 2015 and Print

The Imaging Channel

by The Imaging Channel | 05/11/2015

by Greg Walters | 5/11/15

HIMSS is a national, yearly show promoting technology in healthcare put on by the Healthcare Information and Management Systems Society. One can find providers for everything from hospital beds to billing software; from business intelligence to prescription printing.

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The Great Managed IT Services Race

The Imaging Channel

by The Imaging Channel | 03/31/2015

by Jake Fishman | 4/1/15

Three months and two national dealer meetings into 2015 and it’s clear that one of the greatest trends taking place in the MFP industry has almost nothing to do with imaging equipment or the printed page. Like never before, MFP manufacturers and dealers are investing in Managed IT Services, with the goals of differentiating their offerings, diversifying their revenue sources, and building a bridge to the less-print future.

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