The People of MPS Channel Voice Millennial Mashup

Seat-Based Billing: The Future of Managed Print

Luke Goldberg

by Luke Goldberg | 06/08/2016

Stop me if you’ve heard this before — our product is becoming commoditized. We need to find a new way to sell; a way to package our goods and services to create value and differentiate ourselves from the competition.

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The Next Level of the SMB Security Business

Marc Winter

by Marc Winter | 06/06/2016

Cyber security has become a big deal for small business – and it’s becoming an important initiative. The managed customers signed to MSP contracts today and in the last 12 months will uncover data breaches that they assumed you were protecting them from. If there has ever been a time in the IT business to be proactive about a service, that time is now.

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Managing Millennials: How to Become the Millennial Whisperer, Pt. 1

Ericka Gordon

by Ericka Gordon | 06/01/2016

A manager’s job is to train the next generation. They want us to know how to sit, shake, stand and even roll over. As young millennials we’re sort of like puppies. We’re still trying to figure out how to adult and unfortunately we put up a lot of resistance along the way. I asked a handful of Gen Xers and Baby Boomers how they manage to keep their millennial employees motivated throughout this training process and got some valuable feedback. I’ll start things off with this great quote from a woman I spoke with.

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Q&A With Mohan Sethi, Collabtic

Patricia Ames

by Patricia Ames | 05/23/2016

Mohan Sethi is the inventor and founder behind Collabtic, a new collaboration platform for service technicians in the printing and imaging industry. Sethi is not new to the game; his career has been focused on field service for more than 20 years, first as an electrical officer on commercial ships, then in the automotive service industry. Now, he is dedicated to applying his field service and software development experience to develop and deploy a new collaboration platform for service technicians. Collabtic is a powerful way to make any service process more efficient, but it is an especially promising tool for service techs in the imaging industry.

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Maximizing the Value of Digital Marketing ROI

Aaron Dyck

by Aaron Dyck | 05/16/2016

Knowing where to find your audience is key to making that important connection with your prospect. More and more of today's buyers can be found online, making digital marketing the most relevant method of promoting B2B products and services. In order to see the true benefit, however, you'll need to evaluate and measure the effectiveness of your efforts. Read on to learn more about why digital marketing ROI is so valuable, and why outsourcing this vital task to the experts could make the most sense. 

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Is Mobile Printing Putting Your Information at Risk?

Anthony Dupree

by Anthony Dupree | 05/09/2016

With the rise of mobile workers and the demand for convenience, employees expect to be able to print anytime, anywhere from any smart, connected device. Businesses are moving quickly to meet employees’ needs and are implementing mobile print solutions. If proper actions and protocols are not taken, your solution could end up causing you more problems, such as security breaches and non-compliance issues.

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In Praise of Incompletion

Brad Roderick

by Brad Roderick | 05/05/2016

Some years ago, I was in a small town in southern Mexico enjoying time as a tourist. I'd spent the day doing all the things tourists aren't supposed to do. I'd wandered around areas off of any beaten path, I'd eaten food prepared in, let's say, a very rudimentary manner, and enjoyed a cold drink with no regard to the ice that the bottles had been sitting in. I wasn't completely clueless or entirely ignorant of potential consequences. Foolish? Maybe. Sometimes there's a certain degree of risk in great adventure. I saw shrimp that were being raised in canals and termite tubes the size of subway tunnels. I felt mosquitoes the size of small planes and marveled at the sudden expanse of beach as I stepped out of the jungle. I rode in the back of a truck with nothing more than a hand loop to keep passengers from getting ejected as it zoomed down a highway. And now, a few years later, its funny what sights remain the clearest, what memories remain the strongest.

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Our Ideal Office Culture: Millennials Speak

Ericka Gordon

by Ericka Gordon | 05/02/2016

Your office culture can make or break you in the eyes of millennials. Typically, people spend more time at their office than they do at home during the week, so when accepting a job offer we want to make sure the office is an environment we can enjoy. For Part 2 of my Millennials Speak series I talked with some of my peers to find out what a millennial’s ideal office culture is. This diverse group of millennials come from a variety of professional backgrounds, but there was a consistent tone across the board. Here are the five must haves:

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Is Managed Print Services Making a Comeback?

Greg Walters

by Greg Walters | 04/25/2016

Back in the day, about four years ago, every OEM, large dealership, consultant and training house had a managed print services program. Indeed, the big concerns tossed millions of marketing dollars at prospective MPS practices — remember the great Oki motorcycle giveaways and those Ricoh MPS roadshows? How about the Photizo conferences?

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The Millennial Wave and What it Means for the Managed Print Services Industry

Alan Leal

by Alan Leal | 04/18/2016

I’m at a red light. Instinctively, I take a quick glance at my phone and press the home button (it’s almost primal — I can barely control the urge). So what’s behind this urge? Simple. I need to know, at all times, if there’s someone trying to reach me, or if there’s been a huge signing by the New York Yankees that could change the face of our franchise (you know being a diehard Yankees fan, and all).

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Three Key Company Indicators That Lead to a Successful Partnership

Lauren Ford

by Lauren Ford | 04/11/2016

Marriage? Babies? Sure, one day — but I don’t sense a rush. Never have, really. I’ve always been heavily career-focused, even as a kid. After countless beach days building sandcastles, my architectural dreams faded and by 22 I had earned years of experience in the communications world, reporting on Big East Conference athletics. Working with a number of public relations partners – the good, the not-so-good and the FIRED – we struggled to find the right fit for our company. To our fault, we were so focused on project milestones, that we ignored the big picture; the key indications of a successful partnership.

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Can Millennials Make Government Workflows Efficient?

Amy Weiss

by Amy Weiss | 04/06/2016

(Author's note: I am in no way a millenial, nor do I pretend to be one. I just have the technology needs of one and sometimes write about them).
I have a confession to make. I did not vote in the last primary election. Please don’t judge me. It’s not really my fault. You see, it was a workflow issue.

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Our Dream Boss: Millennials Speak

by Ericka Gordon | 4/5/16

As a millennial I sometimes feel like a lab rat. The number of articles, columns and blogs on the internet that focus on trying to describe the perfect formula for how to manage millennials is a little shocking. As I read through all these articles and blogs I get a mental picture in my head. I envision all of us millennials sitting on one side of the glass and the older generations on the other side studying us, writing down our every move.

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Marketing at its Best: Vendors Meeting Inkjet Customer Needs

by Jim Lyons | 3/30/18

As a career-long practitioner and, for the last 10 years, a professor of marketing, it can be a bit frustrating when confronted with the outside world’s perceptions of just what “marketing” is. Primarily, in what I see as the most common misperception, many people equate “marketing” with “advertising.” Here, I want to take a shot at changing that thinking (always a danger) by pointing out some great responses by some of our leading inkjet printer vendors in applying the “Marketing Concept”.

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The Selling Professional of Today

by Greg Walters | 3/28/16

"What do you want out of life, kid?” I remember the first time somebody asked me that question. I hesitated, a 20-something kid, trying to figure my answer and this guy’s angle. In the end, I stammered out an incoherent response; he was recruiting for A.L. Williams.

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By Definition, I Am a Millennial — Whatever That Means

Jenna Stramaglioby Jenna Stramaglio | 3/24/16

According to the U.S. Census Bureau, Millennialsare born between 1982 and 2000 and represent more than one quarter of the of the nation’s population. We also carry 1 trilliondollars in student loan debt … YAY! We have all read the statistics and everyone keeps talking about us like we are some enigma, but if everyone would just take a step back and see us for what we are then there would be no problem. We are just another generation that is different than the one that preceded us — just like Gen-X and just like the Baby Boomers.

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Hiring the Right Salespeople to Grow Your MPS Business

by Aaron Dyck | 3/22/16

Hiring the right sales team is the number one challenge for any business. In managed print services the turnover rate is above 50 percent, so it’s important to choose your new sales hires carefully with an eye toward the long term. Salespeople always look and sound great in interviews, but what impression will they make on your clients? What will your customers experience once they are a member of your team?

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Three Steps to Ensure Digitization Drives a Strong Return for Financial Firms

John Garippa Novitexby John Garippa | 3/17/16

Though we are in the digital era, many financial services organizations remain highly dependent on paper. It would be easy to assume that the number of documents being filed is decreasing, but, on the contrary, filing volumes double every 10 years. Firms continue to receive and create an abundant amount of documents, ranging from applications to advisory agreements, statements, transaction confirmations and correspondence — all of which must be managed and stored in compliance with FINRA and SEC regulations.

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A Millennial Viewpoint: Why Your Paper Process is Driving Away Talent

NoahMithrushby Noah Mithrush | 3/15/16

I’m going to be blunt and straightforward, because I only have another 600 words or so to show you why your slow paper processes are driving away millennial talent. I have never used a fax machine. Call me new-fashioned. I think those machines are extinct now, right? They should be. What about that whole process of signing a document, where you send it to me as a PDF, I print it, sign it, scan it, email it to myself, then forward it back to you. I did that once (HA!).

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Three Alternatives to ‘Clicks’

by Greg Walters | 3/9/16

It’s been almost a year since I’ve written about copiers here at The Imaging Channel. During that time I’ve been in the field, in the IT realm, watching office print disintegrate from the end user side of things.  It isn’t 1999 out there; companies are not buying big, 11x17 copiers as they once did and end users are not printing emails or recipes by the thousands anymore.  On the good side, end users don’t hate printers or copiers as much. Unfortunately, that’s because end users hardly, if ever, think about print.  To them, toner on paper is approaching irrelevancy.  

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