The People of MPS Channel Voice

Multi-Channel Marketing: What You Need to Succeed

The Imaging Channel

by The Imaging Channel | 02/02/2016

by Kevin Craine | 2/2/16

Marketing and IT professionals in all industries face a number of challenges with cross-channel marketing, the first of which is integrating customer data.  While organizations often have a wealth of data at their fingertips, studies find that many struggle to leverage that information effectively across multiple marketing channels. This lack of integration can erode organizational performance as the competitive landscape continues to evolve. Customers expect an increasingly seamless and transparent experience while the number of channels for discovery and evaluation of new products and services continue to increase.

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Predicting 2016: Some Things Never Change … Some Things Do

The Imaging Channel

by The Imaging Channel | 01/31/2016

by Martin de Martini | 1/29/16

The year 2016 is here, so naturally it is time to make some predictions about what this year will hold in store for the print and document capture industry.

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Mission Critical: Unify Sales Team Training

The Imaging Channel

by The Imaging Channel | 01/26/2016

by Aaron Dyck | 1/26/16

Nearly one in eight jobs in the U.S. are full-time sales positions, but according to a study conducted by Caliper Corporation, more than 55 percent of salespeople lack the necessary skills to be successful. Providing proper training to your sales team can help boost effectiveness as well as productivity, making it possible for you to outsell your competitors. 

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Expect the Unexpected: How to Prepare for Disruptive External Events

The Imaging Channel

by The Imaging Channel | 01/18/2016

By Mark Ptakowski | 1/18/16

As 2016 begins, many of us are focused on setting up our individual pieces of the universe for success. While planning is important for every part of your business, it’s particularly critical for protecting the safety of employees and security of your business assets. According to Novitex, 43 percent of companies that have experienced a major loss of their business data without a proper recovery plan in place and never re-open, and 29 percent close within two years of an incident.  

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Being the Person Who Has What It Takes, Part 2: From the ‘What’ to the ‘How’

The Imaging Channel

by The Imaging Channel | 01/11/2016

by Brad Roderick | 1/11/16

In the last installment of this blog series we looked at “grit” or “mental toughness” as a necessity for anyone looking to be more, create more or do more than the average person.  James Clear puts it this way: “In every area of life – from your education to your work to your health – it is your amount of grit, mental toughness, and perseverance that predicts your level of success more than any other factor we can find.” According to Angela Duckworth of the University of Pennsylvania, “Our hypothesis that grit is essential to high achievement evolved during interviews with professionals in investment banking, painting, journalism, academia, medicine and law.”

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How Does Technology Affect Managed Print in 2016?

The Imaging Channel

by The Imaging Channel | 01/08/2016

by Amy Weiss | 1/8/16

One of the more interesting ways to start each year is by watching the stream of new technology that comes out of the Consumer Electronics Show (CES) in Las Vegas. Every year it takes over my RSS feed, my Twitter stream and my email, bombarding me with the latest in technology and cool gadgets that I absolutely need to make my life better.

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IT Growth in 2016

The Imaging Channel

by The Imaging Channel | 01/06/2016

by Marc Winter | 1/6/16

As we kick off 2016, IT providers are set to implement their best-laid plans to drive growth over 2015. Many have done some research into trends, aligned their businesses to mimic the competitors that they believe are successful or will just push forward with 2015 initiatives. Do you believe turning the calendar to a new year provides the opportunity to “reset” or that fulfilling the trending needs of clients is an ongoing part of your business?

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Yogi Berra on Channel Strategy for The Printing Industry Part 2 — Transactional Selling

The Imaging Channel

by The Imaging Channel | 12/28/2015

by Doug Johnson | 12/28/15

In mylast blog, I hypothesized that the printing and imaging market is bifurcating and affecting all points of the value chain.  Economic buyers in the (near) future will either buy in transactional, commodity-like ways, OR they are buying outsourced services.  The former is often done by functional-level and below decision makers while the latter is done by C-level decision makers. 

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Time to Step Up Our Environmental Strategies

The Imaging Channel

by The Imaging Channel | 12/17/2015

by Steven Pearl 12/17/15

Sustainability has been a hot button with customers in the imaging industry for years, with vendors offering lower-energy-use products, utilizing safer manufacturing methods and offering environmentally responsible waste-collection programs. Of course, having to meet more stringent government requirements and certifications were critical driving factors for these improvements, but it has trickled down to our customers, who are now more sensitive than ever regarding sustainability-related issues. Well, we can all expect to step it up a notch. Now that the Global Climate Accord has been passed, it would be wise to anticipate an even greater interest and sensitivity to the environmental impact of imaging-related products and services. Basically, expect 2016 to be a watershed, sustainable year, and it would make sense to start getting ready now, before customers begin asking about issues related to reducing energy consumption and carbon dioxide emissions. 

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Unicorns, Server-less Printing and Other Myths

The Imaging Channel

by The Imaging Channel | 11/18/2015

by Martin de Martini | 11/18/15

In the venture investment community, aunicorn is a startup company whose valuation has exceeded $1 billion. Similar to its fairy book meaning – a legendary creature never seen – we are drawn to it in the hopes that it is really true. More often than not, however, something too good to be true is found to be less than promised.

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Muckawanna

The Imaging Channel

by The Imaging Channel | 11/16/2015

by Patricia Ames | 11/16/15

Many, many moons ago when I was in college living what now seems to have been a glorious carefree life, I had the great pleasure in taking part in a spring festival we called “Muckawanna.” When the days started getting warm again and the specter of finals was still many weeks away, there would be a day of ridiculously childish behavior that was absolutely cathartic. 

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Mobile Shift — The Ecosystem of Hoteling

The Imaging Channel

by The Imaging Channel | 11/09/2015

by Toni DuGal | 11/9/15

The facts are in: As laptops, smartphones and tablets proliferate, they have created an era of mobile workers. This shift in the paradigm has made mobile productivity a business necessity for a company to remain competitive in this market. Many organizations have implemented new mobile work policies in an effort to attract more workers looking for increased flexibility.

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Being the Person Who Has What It Takes

The Imaging Channel

by The Imaging Channel | 10/28/2015

by Brad Roderick | 10/28/15

As a kid, who didn’t love Halloween? You got to stay up late, run through the neighborhood, and annoy people by ringing their doorbells and screaming at them — and they rewarded you with candy! But the best part of it was that we got to be our favorite superhero.

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Is Your Managed IT Business Model Up To Date?

The Imaging Channel

by The Imaging Channel | 10/26/2015

by Marc Winter | 10/26/15

Managed IT services has been a fairly recent target growth area in the copier space, yet the managed IT services business has actually been around for about 20 years. MSPs exploded onto the market in the mid to late 90s as the volatile tech bubble sent thousands of IT techs into the ranks of the unemployed. As companies shifted IT to an outsourced model, early MSPs reaped the benefits of “green field” opportunities and a huge supply of qualified techs. Buyers had fewer providers and services to choose from, meaning the MSP business model easily delivered high profit margins per seat, server and billable hour. By 1998, the MSP market started to take off. What else was happening in 1998?

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Yogi Berra on Channel Strategy for the Printing Industry

The Imaging Channel

by The Imaging Channel | 10/19/2015

by Doug Johnson | 10/19/15

For good or bad, I’ve been in this industry a long time — from the early days of the HP LaserJet printer, where we signed up just about anyone who could fog a mirror to resell our products, until now, providing consulting to companies at all points in the value chain.  In between, I worked for an MPS reseller, provided industry consulting and training, and worked for a printing supplies distributor. If the printing industry’s value chain was a bingo card, I’m pretty close to shouting “BINGO” and taking home some really cool industry conference swag.

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Selling to the SMB - A Dealer Perspective

The Imaging Channel

by The Imaging Channel | 10/12/2015

by Patricia Ames | 10/13/15

In conjunction with our “Selling to the SMB” October issue ofThe Imaging Channel, I had the opportunity to interview the always entertaining and remarkably insightful Chris Taylor, President and CEO of Fisher’s Technology based in Boise, ID. As you will see, the SMB is right in their sweet spot and Chris had plenty to share with us! Join me for this online exclusive.

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Executive Corner: Jacques-Edouard Gueden, Xerox

The Imaging Channel

by The Imaging Channel | 10/05/2015

The Imaging Channel’s October issue focuses on the SMB, and we had the chance to interview Jacques-Edouard Gueden, Senior Vice President, Channel Strategy & Operations, Channel Partner Operations, Xerox for this special online feature. Read the October issue of The Imaging Channel to find out how the industry is tackling this growing sector.

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The Next Big Thing in Mobile Is Still Mobile

The Imaging Channel

by The Imaging Channel | 09/30/2015

by Martin de Martini | 9/30/15

IT managers have come to realize that there is no doom and gloom around BYOD initiatives. The stats support this. Gartner estimates that by 2017, the typical organization will support more employees using their personal smartphones and tablets than enterprise-supplied devices. They’ve seen the future and it still involves a mobile device. For the organization, the selling point of BYOD is that it is more cost effective than desktops, productivity will increase and employees will be happier.

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Your ERP, Your Way: DPOE Gears Up With MWAi FORZA SAP

The Imaging Channel

by The Imaging Channel | 09/21/2015

by Patricia Ames | 9/21/15

The Imaging Channel had a chance to sit down recently with Chip Miceli, CEO of Des Plaines Office Equipment, and Mike Stramaglio, President and CEO of MWA Intelligence, and discuss how an ERP can literally change your world.  Allow them to explain just how that can happen in the following Q&A.

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Canon Expo — It’s a Quinquennial!

The Imaging Channel

by The Imaging Channel | 09/14/2015

by Patricia Ames | 9/14/15

I’m heading home suitably impressed after visiting the Canon Expo in New York City this past week. Canon hosts these events every five years (or quinquennially, in case you’re not inclined to Google). Analysts were treated to a dizzying array of technology - some newly released, some still in development.  Office technology was only a small part of this event which spanned medical imaging, surveillance solutions, photography and cinema, microscopes, telescopes and anything else their superb lenses, sensors and semiconductors can facilitate.

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