The People of MPS Channel Voice

How Predictive are Your Analytics?

Sarah Custer

by Sarah Custer | 06/27/2016

“Predictive Analytics” is a very popular buzzword right now. Many are talking about it as the next big thing for their businesses, and some in MPS are hoping it will be a silver bullet for automated supplies replenishment. I was recently preparing for a presentation about supplies management and predictive analytics and realized, like many things in our industry, there are varying definitions and opinions on the exact meaning.

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Are You Relevant?

Eric Stavola

by Eric Stavola | 06/22/2016

Ever do as I do and Google nonsense late into the night? Recently I was late-night Googling and came across an article that stated Fortune magazine released its first list of top 500 companies in 1955, and of that list of 500 companies only 61 are still in business today. That’s a relevance rate of only 12 percent. Please don’t check my math, just go with it, but the key here is relevance — 439 companies stopped being relevant. This concept of relevance and our industry keeps coming to mind.

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Seat-Based Billing: The Future of Managed Print

Luke Goldberg

by Luke Goldberg | 06/08/2016

Stop me if you’ve heard this before — our product is becoming commoditized. We need to find a new way to sell; a way to package our goods and services to create value and differentiate ourselves from the competition.

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The Next Level of the SMB Security Business

Marc Winter

by Marc Winter | 06/06/2016

Cyber security has become a big deal for small business – and it’s becoming an important initiative. The managed customers signed to MSP contracts today and in the last 12 months will uncover data breaches that they assumed you were protecting them from. If there has ever been a time in the IT business to be proactive about a service, that time is now.

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Q&A With Mohan Sethi, Collabtic

Patricia Ames

by Patricia Ames | 05/23/2016

Mohan Sethi is the inventor and founder behind Collabtic, a new collaboration platform for service technicians in the printing and imaging industry. Sethi is not new to the game; his career has been focused on field service for more than 20 years, first as an electrical officer on commercial ships, then in the automotive service industry. Now, he is dedicated to applying his field service and software development experience to develop and deploy a new collaboration platform for service technicians. Collabtic is a powerful way to make any service process more efficient, but it is an especially promising tool for service techs in the imaging industry.

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Maximizing the Value of Digital Marketing ROI

Aaron Dyck

by Aaron Dyck | 05/16/2016

Knowing where to find your audience is key to making that important connection with your prospect. More and more of today's buyers can be found online, making digital marketing the most relevant method of promoting B2B products and services. In order to see the true benefit, however, you'll need to evaluate and measure the effectiveness of your efforts. Read on to learn more about why digital marketing ROI is so valuable, and why outsourcing this vital task to the experts could make the most sense. 

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Is Mobile Printing Putting Your Information at Risk?

Anthony Dupree

by Anthony Dupree | 05/09/2016

With the rise of mobile workers and the demand for convenience, employees expect to be able to print anytime, anywhere from any smart, connected device. Businesses are moving quickly to meet employees’ needs and are implementing mobile print solutions. If proper actions and protocols are not taken, your solution could end up causing you more problems, such as security breaches and non-compliance issues.

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In Praise of Incompletion

Brad Roderick

by Brad Roderick | 05/05/2016

Some years ago, I was in a small town in southern Mexico enjoying time as a tourist. I'd spent the day doing all the things tourists aren't supposed to do. I'd wandered around areas off of any beaten path, I'd eaten food prepared in, let's say, a very rudimentary manner, and enjoyed a cold drink with no regard to the ice that the bottles had been sitting in. I wasn't completely clueless or entirely ignorant of potential consequences. Foolish? Maybe. Sometimes there's a certain degree of risk in great adventure. I saw shrimp that were being raised in canals and termite tubes the size of subway tunnels. I felt mosquitoes the size of small planes and marveled at the sudden expanse of beach as I stepped out of the jungle. I rode in the back of a truck with nothing more than a hand loop to keep passengers from getting ejected as it zoomed down a highway. And now, a few years later, its funny what sights remain the clearest, what memories remain the strongest.

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Is Managed Print Services Making a Comeback?

Greg Walters

by Greg Walters | 04/25/2016

Back in the day, about four years ago, every OEM, large dealership, consultant and training house had a managed print services program. Indeed, the big concerns tossed millions of marketing dollars at prospective MPS practices — remember the great Oki motorcycle giveaways and those Ricoh MPS roadshows? How about the Photizo conferences?

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The Millennial Wave and What it Means for the Managed Print Services Industry

Alan Leal

by Alan Leal | 04/18/2016

I’m at a red light. Instinctively, I take a quick glance at my phone and press the home button (it’s almost primal — I can barely control the urge). So what’s behind this urge? Simple. I need to know, at all times, if there’s someone trying to reach me, or if there’s been a huge signing by the New York Yankees that could change the face of our franchise (you know being a diehard Yankees fan, and all).

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Three Key Company Indicators That Lead to a Successful Partnership

Lauren Ford

by Lauren Ford | 04/11/2016

Marriage? Babies? Sure, one day — but I don’t sense a rush. Never have, really. I’ve always been heavily career-focused, even as a kid. After countless beach days building sandcastles, my architectural dreams faded and by 22 I had earned years of experience in the communications world, reporting on Big East Conference athletics. Working with a number of public relations partners – the good, the not-so-good and the FIRED – we struggled to find the right fit for our company. To our fault, we were so focused on project milestones, that we ignored the big picture; the key indications of a successful partnership.

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Marketing at its Best: Vendors Meeting Inkjet Customer Needs

The Imaging Channel

by The Imaging Channel | 03/30/2016

by Jim Lyons | 3/30/18

As a career-long practitioner and, for the last 10 years, a professor of marketing, it can be a bit frustrating when confronted with the outside world’s perceptions of just what “marketing” is. Primarily, in what I see as the most common misperception, many people equate “marketing” with “advertising.” Here, I want to take a shot at changing that thinking (always a danger) by pointing out some great responses by some of our leading inkjet printer vendors in applying the “Marketing Concept”.

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The Selling Professional of Today

The Imaging Channel

by The Imaging Channel | 03/28/2016

by Greg Walters | 3/28/16

"What do you want out of life, kid?” I remember the first time somebody asked me that question. I hesitated, a 20-something kid, trying to figure my answer and this guy’s angle. In the end, I stammered out an incoherent response; he was recruiting for A.L. Williams.

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Hiring the Right Salespeople to Grow Your MPS Business

The Imaging Channel

by The Imaging Channel | 03/22/2016

by Aaron Dyck | 3/22/16

Hiring the right sales team is the number one challenge for any business. In managed print services the turnover rate is above 50 percent, so it’s important to choose your new sales hires carefully with an eye toward the long term. Salespeople always look and sound great in interviews, but what impression will they make on your clients? What will your customers experience once they are a member of your team?

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Three Steps to Ensure Digitization Drives a Strong Return for Financial Firms

John Garippa Novitexby John Garippa | 3/17/16

Though we are in the digital era, many financial services organizations remain highly dependent on paper. It would be easy to assume that the number of documents being filed is decreasing, but, on the contrary, filing volumes double every 10 years. Firms continue to receive and create an abundant amount of documents, ranging from applications to advisory agreements, statements, transaction confirmations and correspondence — all of which must be managed and stored in compliance with FINRA and SEC regulations.

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Three Alternatives to ‘Clicks’

by Greg Walters | 3/9/16

It’s been almost a year since I’ve written about copiers here at The Imaging Channel. During that time I’ve been in the field, in the IT realm, watching office print disintegrate from the end user side of things.  It isn’t 1999 out there; companies are not buying big, 11x17 copiers as they once did and end users are not printing emails or recipes by the thousands anymore.  On the good side, end users don’t hate printers or copiers as much. Unfortunately, that’s because end users hardly, if ever, think about print.  To them, toner on paper is approaching irrelevancy.  

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Chargeback and MPS: Top Tips For a Chargeback Program

MichaelDErricoCITby Michael D'Errico | 3/7/16

Despite the move to digitization, printing still reigns as an essential office function. While this would seem to indicate the need for organizations to have a clear understanding of how much they spend on print and document-related services, the reality is that most companies have limited insight into the complexities of their document infrastructure.

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Does Your MPS Program Cause More Pain Than Profit?

Sarah Custer Supplies Networkby Sarah Custer | 3/2/16

Even with all their virtues, MPS engagements can sometimes cause pain for those involved. Maybe it’s a painful process for your staff. There could be inconsistencies or service gaps for your customers. There may even be pain imposed by your business partners. Almost every reseller has certain vendor obligations they must meet, whether to manufacturers, remanufacturers, software providers, ERPs, and so on. Those obligations can often overcomplicate solutions or processes that should otherwise be simple for the reseller and their customers.

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Managing IT Services Expectations

by Marc Winter | 2/29/16 

“It’s like we spend more time fighting for pennies on the floor instead of taking dollars off of the table.” This is an amazing quote from an owner who hasn’t met expectations from his managed IT services business. A lot of dealers are reaching this conclusion, and the cause is usually a combination of high expectations and low ceiling business execution. So what can dealers do to recalibrate?

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Big Data, Predictive Analytics and the IoT: The Buzzwords are the Real Thing at ECS 2016

The Imaging Channel

by The Imaging Channel | 02/23/2016

by Amy Weiss | 2/23/16

MWAi Intelligence held its fifth Executive Connection Summit (ECS) February 18-20 at the Hotel Valley Ho in Scottsdale, Arizona. Featuring a solid day-and-a-half lineup of presentations from industry leaders as well as a press conference,awards ceremony, and multiple dinners and networking opportunities, the ECS has solidly established itself as the industry’s premier event.

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