The People of MPS Channel Voice Millennial Mashup

Canon Expo — It’s a Quinquennial!

The Imaging Channel

by The Imaging Channel | 09/14/2015

by Patricia Ames | 9/14/15

I’m heading home suitably impressed after visiting the Canon Expo in New York City this past week. Canon hosts these events every five years (or quinquennially, in case you’re not inclined to Google). Analysts were treated to a dizzying array of technology - some newly released, some still in development.  Office technology was only a small part of this event which spanned medical imaging, surveillance solutions, photography and cinema, microscopes, telescopes and anything else their superb lenses, sensors and semiconductors can facilitate.

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Every Communication is Critical

The Imaging Channel

by The Imaging Channel | 09/08/2015

by Brad Banyas | 9/8/15

Is your organization so intently focused on lead generation and customer acquisition that you are ignoring your most important customers … the ones you already have?  It is ironic that organizations often spend millions of dollars and thousands of hours to acquire new customers only to do very little to manage and enhance their ongoing experience once they are on board.  Beautifully designed marketing campaigns attract new customers, but boring communications that fail to engage and enhance soon work to erode the customer experience, inhibit your ability to up-sell and cross-sell, and threaten brand loyalty over time.

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The Future of Print: The Ever-Growing Document Outsourcing Industry

The Imaging Channel

by The Imaging Channel | 08/24/2015

by Toni DuGal | 8/24/15

In the last blog post “The Golden Era of Innovation in Document Outsourcing,” I discussed the role of the cloud and automation and how these innovations have delivered greater visibility into operational costs and led to improved efficiencies and workflows, which fueled growth in managed print services (MPS). For the third and final post of this series, I want to look into the MPS crystal ball and offer some insights and predictions about the industry’s future.

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HP Inc. — Will It Make a Difference?

The Imaging Channel

by The Imaging Channel | 08/16/2015

by Greg Walters | 8/17/15

The papers are served and signed. Finances and property equally assigned, all “proper” procedures dutifully, if not coldly, have been followed and filed. She said separating was for the best, months after announcing “we’re better together.”

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Innovation Gamification

The Imaging Channel

by The Imaging Channel | 08/14/2015

by Lynette Bossler | 8/14/15

Innovation doesn’t always have to result in cutting edge products or services. Sometimes simple changes in a process can improve efficiency or make customer interactions effortless. As a case in point, we've introduced new products and services such as digital signatures to reduce stresses and pain points for our channel partners. In this blog, we’ll talk about why innovation is necessary to thrive, and ways to kick-start innovation in your organization.

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The Golden Era of Innovation in Document Outsourcing

The Imaging Channel

by The Imaging Channel | 07/20/2015

by Toni DuGal | 7/20/15

As I outlined in the first part of this series, “The Prehistoric Days of Document Outsourcing,” the early days of the document outsourcing industry were some scary times – void of color, personalization, transparency regarding total print spend and visibility into siloed operations. But just like a fine wine, things get better with age.

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Big Data is in the House

The Imaging Channel

by The Imaging Channel | 07/14/2015

by Patricia Ames | 7/14/15

It took a Song of the Day club and over 5 million Instagram followers for me to meet “Big Data.” I’d like you to meet him too. The video comes from Viacom Velocity, an integrated marketing firm that created its own ad to demonstrate how it uses big data to understand and solve its clients’ problems. 

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What Does a Good Entry-Level Sales Candidate Look Like?

The Imaging Channel

by The Imaging Channel | 07/06/2015

by Steven Branstetter | 7/6/15

In the June 2015 issue of The Imaging Channel we started to take a look at hiring new sales candidates for your organization. In that article titled “What Does a Top Sales Professional Look Like?” we specifically examined what to look for in a seasoned sales professional. In this installment we will begin to look more closely at hiring entry-level candidates.

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The Prehistoric Days of Document Outsourcing

The Imaging Channel

by The Imaging Channel | 06/29/2015

by Toni DuGal | 6/29/15

Before the age of software-as-a-service (SaaS), automation, mobile and analytics – the drivers behind the evolution of the document outsourcing industry – the market was radically different. In looking back at the space, which was characterized by siloed workflows, black-and-white communications and lack of transparency regarding print spend, it was a truly scary time – much like being trapped on Isla Sorna in Jurassic Park!

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Millennial Marketing Chat

The Imaging Channel

by The Imaging Channel | 06/17/2015

by Patricia Ames | 6/17/15
 

In an exclusive online extension of the popular Channel Chat feature, I had the chance to explore how the Millennials approach the June theme of “Best Practices in Sales & Marketing” with PrintFleet’s crack marketing team – Elise McFarlane and Kristen Deyo.

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Disaster Preparedness Month is Here – It’s Not Just About Your Data

The Imaging Channel

by The Imaging Channel | 06/15/2015

David Brown | 6/15/15
 

The Imaging Channel spoke with David Brown, President of Collicutt Energy Services Inc. recently to get a briefing on what businesses can do to be prepared when faced with a disaster that includes loss of power. We learned that there are certain steps and precautions business owners can and should take to mitigate the damage done.

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When it Comes to Security, the Best Defense is a Good Offense

The Imaging Channel

by The Imaging Channel | 06/05/2015

by Amy Weiss | 6/5/15

Picture a world where your every move is monitored. Where danger lurks around even the most innocuous-looking corners. Where even the most mundane task puts your very existence at risk. 
It’s not1984, it’s not Jurassic Park, it’s not a Steven King book. It’s real life in the year 2015.

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HIMSS 2015 and Print

The Imaging Channel

by The Imaging Channel | 05/11/2015

by Greg Walters | 5/11/15

HIMSS is a national, yearly show promoting technology in healthcare put on by the Healthcare Information and Management Systems Society. One can find providers for everything from hospital beds to billing software; from business intelligence to prescription printing.

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The Great Managed IT Services Race

The Imaging Channel

by The Imaging Channel | 03/31/2015

by Jake Fishman | 4/1/15

Three months and two national dealer meetings into 2015 and it’s clear that one of the greatest trends taking place in the MFP industry has almost nothing to do with imaging equipment or the printed page. Like never before, MFP manufacturers and dealers are investing in Managed IT Services, with the goals of differentiating their offerings, diversifying their revenue sources, and building a bridge to the less-print future.

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The Billion-Dollar Question: Will Lexmark's $1B Kofax Acquisition Work?

The Imaging Channel

by The Imaging Channel | 03/25/2015

by Kevin Craine | 3/25/15

Mergers and acquisitions are rampant in the tech world, and another big one was announced yesterday. Lexmark and Kofax announced that the two companies have entered into a merger agreement in which Lexmark will acquire Kofax for a total enterprise value of approximately $1 billion.

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ITEX 2015: The Hardest Working Copier Show in the Land

The Imaging Channel

by The Imaging Channel | 03/22/2015

by Greg Walters | 3/23/15

This year’s ITEX show was my fourth so although there are folks who’ve attended a dozen or so times, I have a bit of perspective.  There was a time when I felt we as an industry had too many shows — Lyra, TIEX, BTA, OEM dealer events, Photizo, Recharger, etc. — we seemed to be talking a great deal, but just among ourselves about ourselves. Some may feel that after one or two years, shows regurgitated the same content.  Others, felt instead of learning, attendees were marketing targets, ending up in somebody else funnel.  And still others found the entire process costly and without merit — irrelevant.

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Music and Laughter at the Konica Minolta Dealer Event

The Imaging Channel

by The Imaging Channel | 02/27/2015

by Patricia Ames | 2/27/15

I can’t remember a time when I have returned from an OEM dealer event where the two biggest impressions left with me were music and laughter. But it just happened at the recent Konica Minolta event. That says a lot about a company that is also absolutely serious about technology and innovation.

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‘Terminus’ MPS

The Imaging Channel

by The Imaging Channel | 02/17/2015

by Greg Walters | 2/17/15

Managed print services as they once were have been replaced by dead programs. More than that — walking dead programs. Zombies. Barely detectable, cannibalistic programs crept into organizations of all sizes promising impossible cost reductions and spreading the commoditization of services. The establishment, in unfamiliar territory, created a false sanctuary and moved toward small-footprint, multifunction laser printers. Some returned to liquid toner, hoping to shake those pesky cartridge re-animators while others implemented subscription-based schemes. Some stayed the course selling copiers.

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Equipment Quotas Do Not Evolve, They Conquer

The Imaging Channel

by The Imaging Channel | 01/21/2015

by Greg Walters | 1/21/15

"We've made too many compromises already; too many retreats. They invade our space and we fall back. They assimilate entire worlds and we fall back. Not again. The line must be drawn here! This far, no further!" - Jean Luc Picard

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gapForecast: What to Expect From the Print Industry in 2015

The Imaging Channel

by The Imaging Channel | 01/19/2015

by Jake Fishman | 1/19/15

There are a lot of reasons to feel confident in what 2015 has in store for the print industry. The economy (at least in the U.S.) is looking as strong as it has in recent memory, there are a number of interesting strategies and initiatives emerging, and many vendors in our industry are now posting solid profit and revenue growth. However, there are powerful technological and behavioral changes unfolding that will impact printing as we know it, and the real storyline for 2015 and the years to come will be the evolution of our industry in the face of these changes.

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