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PA 2018 120by Patricia Ames

We are a year removed from HP’s announcement of Smart Device Services (SDS). The technology combines device-embedded sensors and cloud-based tools to optimize the way you monitor, manage and diagnose service needs across your entire fleet of HP devices. In its first iteration, SDS offered automated supplies management, on-demand training for techs in the field, and remote remediation tools. It also enabled service providers to diagnose problems remotely before dispatching a tech and locate missing devices to ensure accurate billing.

PA 2018 120by Patricia Ames  

In September, I was honored to host an OEM panel at the Select Dealer Group meeting in Chicago. I was joined by Kevin Kern, senior vice president, Business Intelligence Services and Product Planning at Konica Minolta; Mimi Evenson, national channel manager, MPS and solutions specialist and IPG technical consultant at HP Inc.; Jim Morrissey, vice president of Sales Document Technology Partners at Xerox; and Jim Coriddi, vice president, Dealer Division at Ricoh. For nearly two hours, we covered a lot of ground, from growth and strategy to mobility and security. But just because only a few got to see the event live doesn’t mean you shouldn’t get to hear about it, too. So allow me to share some highlights of my panel at the SDG meeting.    

PA 2018 120by Patricia Ames

PRINT 17 was held from September 10-14 in Chicago, and I had the pleasure of attending. It was impressive. The biannual show and mirror to Graph Expo was a who’s who of the graphic communications industry. All of the major players packed McCormick Place’s South Hall to show off their latest and greatest technology — and to make some announcements, too — while exhibition-goers were welcome to sit in on a number of educational seminars, hands-on labs, and panel discussions. I thought I’d share an abridged version of “my” PRINT 17.

John McIntyresqby John McIntyre

Printer and PC giant HP Inc. reported its Q3 financials August 23 and there was mostly good news to announce. Our reading of the tea leaves indicates that PCs are gaining ground and printers are largely holding their own, although it is a little more complex than that.      

John McIntyresqby John McIntyre

In Part 1 of this article we looked at the financial performance of the “new” Xerox following its Q2 financial results, which marked the second quarterly financial report since the company split itself in two on Jan. 1. The company explains it expects to see overall revenue improvement build toward the end of Q3, noting that it laid out a strategy at its most recent investor conference to weight its revenues over time to the growth areas of the market. But growing share in the channel is easier said than done. 

John McIntyresqby John McIntyre

On Aug. 1, the “new” Xerox (which looks a lot like the “old’ Xerox) announced its Q2 financial results, marking the second quarterly financial report since the company split itself in two on Jan. 1, spinning off its business process outsourcing operations into Conduent and reforming Xerox as a document print/copy and managed imaging services company.

Amy 2018 120by Amy Weiss

Nuance Communications and Seiko Epson have announced a worldwide strategic partnership that will allow Epson to provide Nuance document imaging solutions through its distributors and resellers. Partnering with Nuance isn’t something especially earth-shattering, as most major OEMs have done so — but that’s precisely what makes this so interesting. This partnership specifically applies to Epson’s inkjet MFPs — the press release noted “Epson will sell and distribute Nuance eCopy ShareScan and Equitrac Office/Express software on Epson’s innovative family of inkjet multifunction printers (MFPs) including its high-speed Workforce Enterprise WF-C20590 and LX-10000/7000 series of linehead technology for SMB and Corporate workgroups.”

by Patricia Ames and Amy Weiss

M&A activity in the imaging channel reached a fever pitch today as news broke that Konica Minolta USA acquired Muratec America. The long march of consolidation has been in play for a while, with HP’s acquisition of Samsung representing the largest deal to date, but this latest move by Konica Minolta shows a different approach that was unexpected.

PA 2018 120by Patricia Ames

A little while back, I attended the outstanding Executive Connection Summit hosted by MWA Intelligence — a collegial gathering of the imaging channel’s thought leaders, subject matter experts and innovators. If you missed our coverage, Amy Weiss wrote a great recap of the event here. There were several excellent panels held during the event and one in particular got me thinking. For an hour, a panel of investors and channel executives including Dan Ruhl of private equity firm Oval Partners, Patrick Adesso and Jonathan Barr from Emerge Holdings LLC (a sister company of DEX Imaging,) Steve Etter from Greyrock Capital (an investor in MWA Intelligence,) and Rick Taylor of Konica Minolta fielded questions from MWA Intelligence’s Mike Stramaglio. What came out of it was an interesting juxtaposition of perspectives and opinions from both sides of the fence.

PA 2018 120by Patricia Ames

In mid-June, HP hosted analysts for the company’s “Power of Print” briefing at their headquarters in Palo Alto, California. In a compact day and a half, discussions touched on the company's growth ambitions in the office printing space, security, A3 and PageWide devices, and some insights on their go-to-market strategies.