John McIntyreby John McIntyre   

Summertime at BPO Research means reviewing the highlights of the prior year’s dealer market survey and developing new questions for this year’s survey that explore major trends more deeply, or probe newly emerging issues that dealers are asking about. Looking over the 2017 survey results, a couple of revealing findings stand out as particularly interesting:

Amy Weissby Amy Weiss   

It’s been a little while since we teased you with Lexmark’s big announcements from its roadshow series earlier this year, so if you want to take a moment to refresh yourself on our collection of photo highlights from the Las Vegas and Orlando events, go ahead. We’ll wait.

Patricia Amesby Patricia Ames

In May, I was in Orlando for Canon’s Dealer Summit. Breaking with tradition, Canon hosted top-tier dealers alongside a few select media and industry analysts. The company didn’t make any bombshell announcements, but instead briefed us on where they are headed.

by Patricia Ames and Amy Weiss 

Konica Minolta continued its string of M&A activity with a major announcement: the acquisition of MWA Intelligence. The MWA team of professionals will join All Covered, the IT Services division of Konica Minolta.

by Amy Weiss  

In late May, Epson announced the addition of two new devices to their WorkForce C8000 Series, the WorkForce Pro WF-C8690 multifunction device and the single-function WF-C8190. The pair of A3 devices are powered by Epson’s PrecisionCore inkjet printing technology and are designed by Epson to offer a cost-effective alternative to color laser. The devices deliver 24 ppm and a maximum paper capacity of 1,830 pages, and integrate with solutions including Nuance Equitrac, eCopy ShareScan and nndPrint.

John McIntyreby John McIntyre   

Family fights are often the ugliest of all confrontations, and the slugfest between Xerox and Fuji on one side attempting to execute a previously announced complex merger of the two partners, and a shareholder faction led by activist shareholders Carl Icahn and Darwin Deason on the other, erupted into a gloves-off, corporate street brawl of epic proportions – the kind of bout that stops passersby and those salivating for a knockout.

Patricia Amesby Patricia Ames   

Just like the customers they serve, dealers and service providers rely on all kinds of software to drive their businesses. Some need tools that help them track, monitor and manage labor, assets and/or customer contracts, while others require solutions that can automate their own business processes, along with their customers’. In some cases, an organization will employ a single platform to manage nearly all the facets of their business. 

Amy 2018 120by Amy Weiss   

Kyocera has spent its last couple of dealer meetings placing a heavy focus on solutions, even when there was big hardware news. And while the same could be said of this year’s event, there really was a notably big hardware announcement in the most literal sense of the word, in the form of the TASKalfa Pro 15000c, a production printing system that tops out at 27.5 feet and 4,000 pounds.

Patricia Amesby Patricia Ames   

Living up to their reputation as problem-solvers, ACDI took it upon themselves to host a unique event recently that brought together technical folks from their home team, as well as from the product development team at PaperCut and the resellers that are out in the field every day helping their clients manage their print environments. For the first time, ACDI also invited a few members of the media to peek behind the curtain.

John McIntyreby John McIntyre   

If dissecting the Printing numbers by culling out the S-Print contributions wasn’t complicated enough, HP added a new wrinkle in YOY Supplies and Hardware revenue comparisons: For FY 2018, HP implemented an organizational and business unit financial reporting change that essentially re-classified revenues from a portion of Long Life Consumables (fusers and maintenance kits) from Commercial Hardware to Supplies. These items really are consumables and probably should have been included in the Supplies revenue line all along so this change makes sense. As a result, the Supplies revenue line for Q1 18 includes these supplies. Further, the company re-stated its full earnings reports for FY 2017 and FY 2016, showing the revenue reductions to Commercial Hardware and the additions to Supplies. On average, the additional revenues amount to under 1 percent of Supplies reported revenues in those periods, although the dollar amounts added to Supplies don’t equal the dollar amounts deducted from Commercial Hardware – they are less. The net effect is to make Commercial Hardware revenues look lower for Q1 of 18 and the last eight fiscal quarters, while increasing Supplies performance. The change does not affect reported earnings for any period involved.