by Greg Walters | 3/9/16
It’s been almost a year since I’ve written about copiers here at The Imaging Channel. During that time I’ve been in the field, in the IT realm, watching office print disintegrate from the end user side of things. It isn’t 1999 out there; companies are not buying big, 11x17 copiers as they once did and end users are not printing emails or recipes by the thousands anymore. On the good side, end users don’t hate printers or copiers as much. Unfortunately, that’s because end users hardly, if ever, think about print. To them, toner on paper is approaching irrelevancy.
by Michael D'Errico | 3/7/16
Despite the move to digitization, printing still reigns as an essential office function. While this would seem to indicate the need for organizations to have a clear understanding of how much they spend on print and document-related services, the reality is that most companies have limited insight into the complexities of their document infrastructure.
by Sarah Custer | 3/2/16
Even with all their virtues, MPS engagements can sometimes cause pain for those involved. Maybe it’s a painful process for your staff. There could be inconsistencies or service gaps for your customers. There may even be pain imposed by your business partners. Almost every reseller has certain vendor obligations they must meet, whether to manufacturers, remanufacturers, software providers, ERPs, and so on. Those obligations can often overcomplicate solutions or processes that should otherwise be simple for the reseller and their customers.
by Marc Winter | 2/29/16
“It’s like we spend more time fighting for pennies on the floor instead of taking dollars off of the table.” This is an amazing quote from an owner who hasn’t met expectations from his managed IT services business. A lot of dealers are reaching this conclusion, and the cause is usually a combination of high expectations and low ceiling business execution. So what can dealers do to recalibrate?
by Amy Weiss | 2/23/16
MWAi Intelligence held its fifth Executive Connection Summit (ECS) February 18-20 at the Hotel Valley Ho in Scottsdale, Arizona. Featuring a solid day-and-a-half lineup of presentations from industry leaders as well as a press conference, awards ceremony, and multiple dinners and networking opportunities, the ECS has solidly established itself as the industry’s premier event.
by Patricia Ames | 2/17/16
Everybody talks about big data, but what is it really? Where do you get it, how do you compile it, and how can you use it in your business RIGHT NOW to be more effective?
by Doug Johnson | 2/9/16
In this final installment of my three-part series, I’ll cover the “second fork in the road”—the outsourced services business model. In the last blog, I discussed the first fork in the Yogiism “When you come to a fork in the road, take it”—transactional selling. Ubiquitous access to data and information has created near perfect knowledge in the market, accelerating the commoditization of transactional selling in our market, and businesses at each step of the value chain must align their assets and competencies to the realities of commodity selling in a flat or declining imaging and printing market.
by Kevin Craine | 2/2/16
Marketing and IT professionals in all industries face a number of challenges with cross-channel marketing, the first of which is integrating customer data. While organizations often have a wealth of data at their fingertips, studies find that many struggle to leverage that information effectively across multiple marketing channels. This lack of integration can erode organizational performance as the competitive landscape continues to evolve. Customers expect an increasingly seamless and transparent experience while the number of channels for discovery and evaluation of new products and services continue to increase.
by Martin de Martini | 1/29/16
The year 2016 is here, so naturally it is time to make some predictions about what this year will hold in store for the print and document capture industry.
by Aaron Dyck | 1/26/16
Nearly one in eight jobs in the U.S. are full-time sales positions, but according to a study conducted by Caliper Corporation, more than 55 percent of salespeople lack the necessary skills to be successful. Providing proper training to your sales team can help boost effectiveness as well as productivity, making it possible for you to outsell your competitors.