by Patricia Ames | 9/21/15
The Imaging Channel had a chance to sit down recently with Chip Miceli, CEO of Des Plaines Office Equipment, and Mike Stramaglio, President and CEO of MWA Intelligence, and discuss how an ERP can literally change your world. Allow them to explain just how that can happen in the following Q&A.
by Patricia Ames | 9/14/15
I’m heading home suitably impressed after visiting the Canon Expo in New York City this past week. Canon hosts these events every five years (or quinquennially, in case you’re not inclined to Google). Analysts were treated to a dizzying array of technology - some newly released, some still in development. Office technology was only a small part of this event which spanned medical imaging, surveillance solutions, photography and cinema, microscopes, telescopes and anything else their superb lenses, sensors and semiconductors can facilitate.
by Brad Banyas | 9/8/15
Is your organization so intently focused on lead generation and customer acquisition that you are ignoring your most important customers … the ones you already have? It is ironic that organizations often spend millions of dollars and thousands of hours to acquire new customers only to do very little to manage and enhance their ongoing experience once they are on board. Beautifully designed marketing campaigns attract new customers, but boring communications that fail to engage and enhance soon work to erode the customer experience, inhibit your ability to up-sell and cross-sell, and threaten brand loyalty over time.
by Toni DuGal | 8/24/15
In the last blog post “The Golden Era of Innovation in Document Outsourcing,” I discussed the role of the cloud and automation and how these innovations have delivered greater visibility into operational costs and led to improved efficiencies and workflows, which fueled growth in managed print services (MPS). For the third and final post of this series, I want to look into the MPS crystal ball and offer some insights and predictions about the industry’s future.
by Greg Walters | 8/17/15
The papers are served and signed. Finances and property equally assigned, all “proper” procedures dutifully, if not coldly, have been followed and filed. She said separating was for the best, months after announcing “we’re better together.”
by Lynette Bossler | 8/14/15
Innovation doesn’t always have to result in cutting edge products or services. Sometimes simple changes in a process can improve efficiency or make customer interactions effortless. As a case in point, we've introduced new products and services such as digital signatures to reduce stresses and pain points for our channel partners. In this blog, we’ll talk about why innovation is necessary to thrive, and ways to kick-start innovation in your organization.
by Toni DuGal | 7/20/15
As I outlined in the first part of this series, “The Prehistoric Days of Document Outsourcing,” the early days of the document outsourcing industry were some scary times – void of color, personalization, transparency regarding total print spend and visibility into siloed operations. But just like a fine wine, things get better with age.
by Patricia Ames | 7/14/15
It took a Song of the Day club and over 5 million Instagram followers for me to meet “Big Data.” I’d like you to meet him too. The video comes from Viacom Velocity, an integrated marketing firm that created its own ad to demonstrate how it uses big data to understand and solve its clients’ problems.
by Steven Branstetter | 7/6/15
In the June 2015 issue of The Imaging Channel we started to take a look at hiring new sales candidates for your organization. In that article titled “What Does a Top Sales Professional Look Like?” we specifically examined what to look for in a seasoned sales professional. In this installment we will begin to look more closely at hiring entry-level candidates.
by Toni DuGal | 6/29/15
Before the age of software-as-a-service (SaaS), automation, mobile and analytics – the drivers behind the evolution of the document outsourcing industry – the market was radically different. In looking back at the space, which was characterized by siloed workflows, black-and-white communications and lack of transparency regarding print spend, it was a truly scary time – much like being trapped on Isla Sorna in Jurassic Park!