by Brandon Gross 

It’s 6 on a Tuesday morning and I’m among 200 other groggy travelers descending a jetway that’s plastered with cloud-based-solution advertisements.  Rewind 14 hours and I was participating in a roundtable meeting with a local dealer and longtime customer of theirs discussing a cloud-based retention and workflow solution. You must appreciate the irony.  Unless you’ve been living off the grid, you’re probably nodding your head in agreement and seeing the same advertisements everywhere you look.  More importantly, so are your customers.  While it’s still perplexing to some, the cloud is empowering individuals and businesses alike by transforming the way we function day to day.  For example, when was the last time you synchronized your phone to a desktop computer versus iCloud, Dropbox, etc.?  I think it’s safe to say the cloud is here to stay.  So how does this affect our industry?  Let’s start with the basics.

by Greg Walters 

Newbies, take caution. Some say phone cold calling is dead. But, for the new copier salesperson, the phone is your lifeline. For you, the cold call is alive and well. For you, it’s dial for dollars or hit the bricks. It is a miracle anyone survives. Yet, some do, some even thrive.

by Patricia Ames 

What’s up with Ray Morgan, you ask? I had the opportunity to visit their Chico headquarters recently to get the scoop. Away we go!

by Tom O'Neill   

My last post took us to the edge of the volcano and looked into the business model that has been used in our industry for decades. I questioned whether the more-than-40-year-old business model for our industry — hardware sales/leases and click billing arrangements — is sustainable. I believe many would agree that it’s not.

by Henning Volkmer   

In the office equipment dealer (OED) community, the term managed print services (MPS) is more commonly known than the term Printing-as-a-Service (PaaS). Some of the most storied names in printing fully embraced the term MPS. The definition is broad, but the end result is simple: gaining visibility and control of your printing to save you money and boost productivity. Managed print also helps you improve environmental sustainability and document security.

Toshiba America Business Solutions and Toshiba Global Commerce Solutions teamed up for LEAD (Learn, Engage, Act and Deliver) 2018. More than 1,600 LEAD 2018 attendees – comprised of customers, resellers and technology partners as well as industry media and analysts — gathered Sept. 5 and 6 at the Bellagio in Las Vegas. 

sarahcuster2016 sqby Sarah Custer 

I often hear businesspeople lament over the difficulty of working with millennials. This usually results in an eye roll and sigh from me. Maybe it’s because I personally have a bit of an identity crisis over what generational group I fit into. I’m on the border of Gen X and Gen Y (gasp! Shall I dare admit I’m a millennial?), but most of my closest friends and colleagues are Gen X and boomers. They’ll say things to me like, “What?! You’re a millennial? Don’t worry! You act far more like Gen X.” I assume it’s intended as a compliment, but honestly, I think I simply act like myself.

Dan Pugaby Dan Puga   

Office print environments have made incredible advancements in technology over the last 10 years. Bluetooth, secure pull printing, and cloud printing, just to name a few, are now prevalent in the office. Yet many of the tools used to discover and design the print fleet are still largely running on old, outdated technology. This creates a print fleet discovery and design experience that can often be cumbersome, costly and slow. As an example, technicians and designers use spreadsheets to list existing printing assets, then plot assets on a physical or digitized map, then go back to another spreadsheet to calculate current costs and future savings, then to another map to design the future print fleet, and finally create a client-facing document to show the plan. In between each step, a file-sharing program is often used for collaboration with the team and the client.

GregWalterscolorsqby Greg Walters 

The following content is intended for new copier representatives. But if you’ve been around the copier block a couple of times, participated in demo-ramas and are considered a seasoned selling professional, I implore you to read and comment. Not for my edification - you owe it to the industry to help fix the future and advise the next generation.  So let them know what’s up, the good, the bad and the ugly.

GregBuschmanwebby Greg Buschman and Larry Buschman   

In our modern fast-paced society, it seems that few are willing to volunteer to take a leadership position.  When asked, however, people are willing to do much as a follower.  There are many reasons for this, but as it relates to leadership, the single largest step toward being a leader is the willingness to say, “I will.” Try it the next time someone says, “I need someone to … .”