Contributions and insights from leading voices in the MPS, document management and office technology industry.

Q&A With Andrew Copley, Xerox

Patricia Ames

by Patricia Ames | 12/10/2017

Andrew Copley is president of Graphic Communications Solutions at Xerox Technology, and an expert in graphic communications, in-plant and production print environments. With more than years in the graphic communications industry, he started his career in the UK as a field sales representative and progressed through sales management, marketing leadership, strategic planning and operations positions into senior general management roles. Today he is responsible for the worldwide strategy, operations, product development, marketing, sales and support of the Xerox High-End Technology portfolio.

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Sharp’s 2017 National Dealer Meeting: Foxconn, Robots, Water and the Future

Amy Weiss

by Amy Weiss | 12/06/2017

At Sharp’s National Dealer Meeting in Phoenix last week there were a couple of recurring themes. One, which will come as no surprise, was Foxconn, and its infusion of cash into the formerly troubled Sharp. The other was water. That, on the surface, is a little bit odder, but we’ll get into it shortly. The two-plus day event hosted more than 900 attendees including 605 dealer participants — a 5.2 percent increase over the previous event and just the beginning of some improved numbers we saw from Sharp.

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Why an IoT Printer Even Matters

Christoph Schell

by Christoph Schell | 12/06/2017

The use of IoT technology will only continue to grow, with some forecasts predicting that the number of IoT connections will balloon from 6 billion in 2015 to nearly 27 billion by 2025.

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Enterprise Forms Software: It’s What You Don’t See That Hurts

Steve Luke

by Steve Luke | 11/29/2017

We are exposed to forms and documents almost every day of our life, and to many of us they all look the same. Most of us think a form is a form or a document is a document. But the facts tell a different story. Judging a form software solution at a glance can be a huge mistake. It’s like judging a book by its cover or seeing someone on the street and making assumptions that they are rich or poor, very intelligent or friendly. Everyone knows you must get to know them before you learn the truth about them. Are they nice? Are they friendly? Are they powerful?

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HP’s SDS – A Game Changer?

Patricia Ames

by Patricia Ames | 11/27/2017

We are a year removed from HP’s announcement of Smart Device Services (SDS). The technology combines device-embedded sensors and cloud-based tools to optimize the way you monitor, manage and diagnose service needs across your entire fleet of HP devices. In its first iteration, SDS offered automated supplies management, on-demand training for techs in the field, and remote remediation tools. It also enabled service providers to diagnose problems remotely before dispatching a tech and locate missing devices to ensure accurate billing.

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The Generational Shift Facing Leaders in America Part 2: Engaging the Millennial Generation

Greg and Debra Buschman

by Greg and Debra Buschman | 11/17/2017

There is a misconception that millennials are oversensitive, lazy and uncommitted. Instead, I will show how they are passionate, hard workers and are dedicated to social causes. A 2007 titled “Generational Differences in Leader Values and Leadership Behaviors” set out to separate the myth from reality and how the generational differences affect the workplace. The study showed that millennials make learning a priority and find happiness in their families.1 While millennials may not be as independent as GenXers, they are full of confidence and sensitive.2 Leuenberger and Klüver found that the younger generations desire more frequent feedback than what is provided in annual evaluations. Executive leaders through mentoring managers should select senior employees who are trained to provide the desired feedback.3

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Chasing Growth

Patricia Ames

by Patricia Ames | 11/15/2017

In September, I was honored to host an OEM panel at the Select Dealer Group meeting in Chicago. I was joined by Kevin Kern, senior vice president, Business Intelligence Services and Product Planning at Konica Minolta; Mimi Evenson, national channel manager, MPS and solutions specialist and IPG technical consultant at HP Inc.; Jim Morrissey, vice president of Sales Document Technology Partners at Xerox; and Jim Coriddi, vice president, Dealer Division at Ricoh. For nearly two hours, we covered a lot of ground, from growth and strategy to mobility and security. But just because only a few got to see the event live doesn’t mean you shouldn’t get to hear about it, too. So allow me to share some highlights of my panel at the SDG meeting.    

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I Have Seen The Future And You Are Fired (Or Are You?) Part 1

Jannes du Plooy

by Jannes du Plooy | 11/09/2017

Just because you sell it does not mean it is not extinct! About five years ago, I was helping my then-teenage son search through websites of cable wakeboard parks in the United Kingdom. Interesting was that two of the parks had the following next to “fax” on their contact information:

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Photo Recap: The Jillian Fund Gala and Cannata Dinner

The Imaging Channel

by The Imaging Channel | 11/08/2017

It was a double-gala week at the beginning of November in New Jersey. BPO Media was pleased to sponsor two tables at the Jillian Fund Gala, held Nov. 1 at the Venetian in Garfield, N.J., supporting the Jillian Fund. The next night was the Cannata Report’s 32nd Annual Awards & Charities Dinner, benefiting Hackensack University Medical Center’s John Theurer Cancer Center. Enjoy a few highlights of the evenings in pictures.

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What You Might Have Missed at PRINT 17

Patricia Ames

by Patricia Ames | 11/06/2017

PRINT 17 was held from September 10-14 in Chicago, and I had the pleasure of attending. It was impressive. The biannual show and mirror to Graph Expo was a who’s who of the graphic communications industry. All of the major players packed McCormick Place’s South Hall to show off their latest and greatest technology — and to make some announcements, too — while exhibition-goers were welcome to sit in on a number of educational seminars, hands-on labs, and panel discussions. I thought I’d share an abridged version of “my” PRINT 17.

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The Generational Shift Facing Leaders in America: Part 1

Greg and Debra Buschman

by Greg and Debra Buschman | 10/26/2017

There is a generational shift coming to the workforce that will require a collaborative effort among current and upcoming leadership. This shift involves a merging of the generations, which will need a coordinated effort to make sure that the experience and organizational knowledge in upper management is transferred to the emerging leadership, specifically between the generations of traditionalist, baby boomers, Gen X and millennials. Boomers and Gen-Xers have an opportunity to impart their knowledge and experience to millennials.

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The Impact of Printing on End-to-End Security

Henning Volkmer

by Henning Volkmer | 10/05/2017

Printing processes sensitive information of some kind almost every time the printer warms up and whirs to life. Those looking to secure their organization’s environment are almost certainly familiar with the current regulation and standards buzzwords for their industry, such as PHI, PII, HIPPA and more. And now there’s the latest acronym — GDPR.

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The Two Wolves of Sales, Part 2: Which Wolf Do You Feed?

Brad Roderick

by Brad Roderick | 10/02/2017

In Part One, we considered the fable of the Two Wolves and how it applies to sales and business development. We recognized that living in the mind of the prospect are two wolves: Opportunity and Fear. We concluded that while the wolves coexist, one ultimately grows stronger… the wolf that is fed.

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The Raiders, Copiers, Vegas and Ray Morgan

Patricia Ames

by Patricia Ames | 09/28/2017

 
Believe it or not, these items have a lot in common. On September 21, Ray Morgan held the grand opening of their new Las Vegas location, complete with food, drink, gift baskets, demos, virtual assistants and Raiders football players. Big shout out to Chris Scarff of Ray Morgan corporate and Todd Gniewek from the Las Vegas branch for giving The Imaging Channel such a warm welcome.

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Irma, Homicidal Rabbits and the Paperless Office

Amy Weiss

by Amy Weiss | 09/28/2017

I'll be honest — I’m writing this blog a little bit as a form of catharsis, so bear with me. It’s been a little over two weeks since Hurricane Irma plowed through Florida. As a nearly lifelong resident of Central Florida, I’ve experienced my share of hurricanes and, like many others across the state, will tell you Irma was like nothing I’ve ever experienced. When Andrew was pummeling South Florida in 1992, it was a sunny day in Orlando – Andrew was a small if powerful storm. Irma was huge. She made landfall more than 200 miles southwest of my home, and we felt it — pounding rain, pummeling winds, dozens upon dozens of the tornadoes common to the northeast side of a hurricane. And we saw it, in the form of pools of water in every room on the side of the house where those driving winds and rain hit the hardest. My moment of true panic came when I saw those pools of water surrounding my bookcases.

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The Importance of Social Responsibility

Dan Strull

by Dan Strull | 09/26/2017

Loyalty. A loaded word for any leader, creating a culture of loyalty from both the customer AND the employee should be a priority. In my personal experience, this concept is especially important in the office technology industry.

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Five Tips for Maximizing Efficiency With Digital Documents With OCR and PDR Software

Slavena Hristova

by Slavena Hristova | 09/18/2017

The most common business functions where going paperless has improved productivity includes legal, accounts payable, logistics, human resources onboarding, customer loyalty programs, mortgage origination and records management — anywhere mundane and information intensive processes exist.  Organizations have also gone paperless to compare documents on the PC instead of printing and manually comparing documents line by line. According to a recent AIIM survey, these areas have decreased paper volume by as much as 63 percent, yet whether documents were scanned to digital or born digital, digital documents still present challenges in managing content and transforming data into business value. Following are ways organizations can maximize efficiency with their digital documents.

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PRINT 17: A Photo Roundup

The Imaging Channel

by The Imaging Channel | 09/14/2017

PRINT 17 took place Sept. 10-14 at McCormick Place in Chicago. The event's theme is "Grow Your Business," and nearly 500 vendors gathered together to do just that. Printing Impressions described these vendors as "a panorama of printing’s transformation from a machine-age analog process into a digitally enabled medium with new reach and relevance in an omnichannel world." 

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CompTIA ChannelCon 2017 Roundup

Patricia Ames

by Patricia Ames | 09/05/2017

Solutions providers, IT professionals, vendors, and distributors withstood the 100-degree temperatures to converge on the JW Marriott in Austin, Texas, for CompTIA’s ChannelCon 2017, the association's annual meeting of IT professionals, solutions providers, and vendors and distributors. The three-day event, which ran from July 31 to Aug. 2, featured a number of lectures, networking events and a vendor fair. BPO Media proudly sponsors this event every year and this year was no exception.

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Analyst Corner: HP Q3 - Printers Largely Holding Their Own

John McIntyre

by John McIntyre | 08/31/2017

Printer and PC giant HP Inc. reported its Q3 financials August 23 and there was mostly good news to announce. Our reading of the tea leaves indicates that PCs are gaining ground and printers are largely holding their own, although it is a little more complex than that.      

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