Ricoh Introduces Program to Help Dealers Transform to a Services-Based Business Model
WEST CALDWELL, N.J. – Ricoh Americas Corporation introduced ChaMPS, a Ricoh managed document services (MDS) program to help its dealers transform their business model into a services-based model to meet customers’ document-management needs. The program is comprised of three components – Proven Methodology, Best-in-Class Resources and Ricoh’s Industry Leading Services – which will be offered cafeteria-style. This new program makes it easier for Ricoh, Savin and Lanier dealers to leverage what they need, when they need it, while lowering their document-related capital investment and helping accelerate profit generation opportunities.
The ChaMPS Program offers dealers best-in-class technology, tools and support that enable dealers to fully manage their customers’ output environments. These resources include a dealer MDS Support Desk staffed with Ricoh personnel who will provide both sales and technical support; access to industry leading tools, including Ricoh’s @Remote USB device discovery tool; sales and marketing resources; and a web portal that takes dealers through the steps for implementing Ricoh MDS and offers choices within each step to allow dealers to customize a document management program that meets their specific needs.
Ricoh will outsource its portfolio of services to its dealers. This includes the ability for dealers to outsource off-site monitoring services, access to on-site professional services, including output, security, capture and organizational change management consulting and project management services. And, Ricoh will outsource its commercial imaging services and litigation support services as well as IT services, including remote monitoring services for servers and workstations and a 24/7 customer-facing help desk.
Proven methodology means dealers have Ricoh and industry experts at their service, providing best practices and professional education, including resources and support from Photizo and Print Management Solutions Group.
“Ricoh’s ChaMPS Program is a quantum leap forward,” said Jon Rashap, president of DocuSource, a Ricoh dealer and a leading provider of enterprise content management systems, services and solutions. “The program does more than just educate dealers about document management services. The ChaMPS Program provides dealers with tools for execution and delivery.”
“The ChaMPS Program is a result of Ricoh’s accelerated shift to a services business model, building on our core hardware foundation,” said Jeffrey Hickling, president and CEO of Ricoh U.S. “We understand, first-hand, that delivering world-class document management services requires a change in business structure, which can be a challenging undertaking for some dealers. The ChaMPS program provides our dealers with the critical flexibility they need, backed by the MDS vision and delivery capabilities of an industry-leading enterprise.”